I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

To all National Rental Car Executive Elite Members PLEASE DO NOT RENT FROM THIS LOCATION…read moreThey DO NOT Honor the Program, and for anyone looking to Rent a car From Gainesville FL Airport PLEASE save yourself the HEADEACH and rent from another Company. This week I experienced the worst customer service EVERY! Starting Monday I received a vehicle thinking I could pick what I wanted to drive for the next 3 months. However, that was not the case for me starting with the 3 customers in front of me had two options of vehicles to choose from and when It came to me, I was NOT offered a choice at all. Nevertheless, I walk out to the vehicle it was dirty and had not been washed. The Counter agent Micheal came out to the parking lot to verify, and I asked about other vehicles on the lot and He started Hollering at me, yelling about the car type I reserved and they don't have any cars. As I looked around other customers were watching the drama. I have never been so embarrassed. He told me to come back on Thursday I can change out the vehicle. I returned on Thursday as soon as I approached the counter, I spoke with Micheal again and he already had a vehicle I was not happy with picked out. I said why do I always have problems here at this location It cause me to have anxiety ? To make matter worst the Branch Manger Williams get on the phone and calls my Employer to complain that I am asking for a vehicle out of my class that was reserved. I had never even spoke with the Manger Mr. Williams, he was inserted himself thinking the phone call will get me in reprimanded. I have rented from national continuously for the past 6 years for 11 months at a time spending 20 to 30k each year and this is the treatment I received. Every location across the county has been an amazing experience! Gainesville Airport Location Managers does not represent National Rental Car Standards or their Values as a Company I will let ALL of my co-worked. Friends, family every media outlet know What happened and how I was treated and to ADVISE them not to rent from that location.

Terrible service. Unintelligible rules that are only explained when you get there. Did not rent a…read morecar, I believe it was discrimination.

My daughter rented a car that wouldn't start the next morning after renting. She called Budget…read moreright away and they sent a tow truck within a few hours but somehow Budget has not gotten notice that the tow truck returned the car. Now they are charging her for 5 days rental bc she's "responsible for the return of the car" ! This is such bullshit! Never rent from these people!

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Car was nice price was okay for what I rented. Reason I giving 2 stars is because I left items in…read morethe car and since they didn't check the whole car they rented the car with my iPad in there. They texted me they would hold for 30 days but there was no info or number to contact them or what to do. I looked on website all locations where listed except Gainsville airport. Call the 800 number 10 time till someone finally got me the right help! In the end the renter of that car mailed me my iPad and I sent her the money and that was a happy ending for me! But it could have not ended like that and that is why I'm giving 2 stars!!!

**Check your charges** Rented with this Hertz yesterday. A 'nice' man with brown curly hair helped…read moreme. When he told me the total, I corrected him as it was $50 more. He told me that the extra $50 was airport taxes. I said,'Wow, those are some high taxes', but I just wanted to get on the road. I looked at the receipt later in the day, and he added prepaid fuel to my reservation without my consent. So unethical just to make whatever quota they have for upselling. Of course, when I called Hertz 800 number, they wouldn't remove the extra charge. I'm sure he does this often, because he didn't stutter when I asked about the increase in my price. He did change the subject to how he had to go search for cars and jingled all of the keys to show what a mess their system was. And to think, I actually felt bad that he had to go out in the heat and look for each car to drive up. SMH. Won't rent here anymore.

Was charged 400$ for a cleaning fee for smoke in the car. The car had a faint hint of smoke when I…read morereceived it. Ridiculous. Shady business

Make sure you are EXPLICIT when you get your car that you DO NOT WANT INSURANCES unless you want to…read morebe overcharged. I didn't say anything and he didn't ask and I was in a rush and forgot to do this. Later saw that $17 per day was added for one random protection I didn't ask for or want. I contacted Avis online and they seemed like they were looking into it, then they wrote back that it was legitimate and included on the original reservation. Ridiculous because they had me send them a copy of the reservation confirmation and it clearly shows the lower total and no coverages. They are dishonest AND incompetent. Great combination. Not that you have any better options at GNV but just know going in what to expect and protect yourself accordingly. Also be sure to do before and after videos and photos of your rental so they can't claim extra charges for take damage or that you didn't return it with a full tank. I have benefited numerous times from having done this.

There is no point in making a reservation here--they won't have your car and they will just shrug…read more I have to use this site because they are contracted with my workplace. The last two times I've needed a specific type of vehicle to transport multiple individuals they just haven't had any stock despite reservations made weeks in advance.

Adorable airport. No big planes I think only 5 gates. Very…read morefast tsa Not much choice in food There are rental car companies in the airport bythe baggage claim The rocking chairs are a nice touch

Smaller airport, easy to navigate. Very clean. A few food options and arriving two hours early…read moreis more than enough time to catch your flight. Car rentals are right across from the luggage turnstile making for an easy exit.

This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

So... they screwed up LOL. They didn't have rental cars to give to me and at least three other…read morearriving passengers, this is the GNV airport location. I reserved a mid-size SUV. They said I would need to wait up to an hour for cars to come from other Enterprise locations. Here's what they did to make me whole though, listed me as starting with an empty tank, gave me a 12-passenger Mercedes van that had car play, heated seats and a very powerful A/C system. Oh and they don't usually shuttle, but because I was so gracious about them not having my rental car the manager drive me herself 7 minutes to where my car was done being worked on at the body shop. I think it's completely natural to screw up, they owned it, and the customer service after screwing up was excellent.

I've never encountered such assumption. Poor customer…read moreservice and extremely short. I've been a loyal customer for years. I'm here in town on business and they wouldn't provide me a rental. I contacted the reservation group and they let me know John created some rule and blocked me from renting

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.