I had an excellent experience with National Car Rental in Gainesville, FL, especially thanks to…read moreMercedes P and Assistant Branch Manager Fadi M. Despite having a reservation and an unusually high demand for vehicles, the branch had no loaners available when I arrived. Rather than simply turning me away, Mercedes and Fadi went above and beyond by personally coordinating with another local branch and retrieving a vehicle so they could accommodate me. Their professionalism, initiative, and genuine commitment to helping a customer really stood out. They could have easily said there were no cars available, but instead they found a solution and made sure I was taken care of. Excellent customer service from both Mercedes and Fadi. They are a great representation of what customer service should look like. Highly recommend this National Car Rental location!

I will never use your rental services again. You are price gouging and you are scammers when I…read morerented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again.

It is very rare that I give a 5 star rating. However, I believe Budget and this location in…read moreparticular deserve it. Have I had problems with Budget before? Yes, I have. But for the number of times I have rented from them the ratio is low. And the way they handled any problems I've had has been outstanding which in the end goes a long way with me. I know everyone at this location and they are all very polite and accommodating. Need a bigger car than you originally thought, they will help you with that. They have the best prices in town and do not nickel and dime you like the other car rental companies here at the airport. All budget locations are speedy and give good service. Want to make things faster and get rewards? Sign up for Fastbreak online. It shoot ls you ahead of the line (except in gville because it's such a small location). You also have the majority of your info on file so it cuts down on on all the paperwork. If you travel a lot then they have the best rewards! I get tons of rental certificates which adds up to free rentals when I'm on vacation...BONUS!!!! Also, the manager that runs this region (gville to jax) is also very helpful and will go the extra mile to remedy any problems and make sure you always have a positive experience. Side note: Budget and Avis are connected at this location so go to the Avis counter.

If I could give it less than one star I would. Absolute worst experience renting a car, ever. The…read morecustomer service is disgusting and prices never lined up to what was promised. It's not worth it.

Terrible customer service from Minerva. Lied straight to my face about vehicle availability and…read morehung up on me.

**Check your charges** Rented with this Hertz yesterday. A 'nice' man with brown curly hair helped…read moreme. When he told me the total, I corrected him as it was $50 more. He told me that the extra $50 was airport taxes. I said,'Wow, those are some high taxes', but I just wanted to get on the road. I looked at the receipt later in the day, and he added prepaid fuel to my reservation without my consent. So unethical just to make whatever quota they have for upselling. Of course, when I called Hertz 800 number, they wouldn't remove the extra charge. I'm sure he does this often, because he didn't stutter when I asked about the increase in my price. He did change the subject to how he had to go search for cars and jingled all of the keys to show what a mess their system was. And to think, I actually felt bad that he had to go out in the heat and look for each car to drive up. SMH. Won't rent here anymore.

Update #2: I received another replacement. Much cleaner, much more on par with first rental in…read moreterms of quality (hybrid, intermediate suv). This AVIS location has given me dirty cars before, this one was just unbearable. Took too much time (had to leave work) to get to a decent outcome, but it is resolved. Upgraded to three stars to reflect my many decent experiences with AVIS prior to this incident. Update #1: Spoke with customer service agent over the phone again. He was very kind and helpful. He refunded a day of service. He says tI should be able to exchange the car again, which I will do after work (since I have missed quite a bit today). Hopefully the agent at the front desk is as kind as she was during our first two interactions. Bumped to 2 stars pending new pick up. Customer service is lacking throughout. Initial process was seamless. However tire was flat the next morning after very little driving... The process of getting this rectified was difficult. The replacement vehicle was dirty. They haphazardly cleaned and never offered another vehicle or any compensation for lost work time etc. In detail: I rented the car for transporting family for my grandfathers funeral. Initially very easy to get my car. I prepaid, there was a car available immediately. Tire was flat the next day when I went to pack on my lunch break. It was difficult to get anyone on the phone initially. On chat, the first agent on chat "left the chat" without responding and there was no way to reconnect. The second gave me the number for towing and after going through a whole automated phone call worth of questions, I was directed to a site to fill in the same questions, and at the end of this set of questions I was finally given the number to a human agent. My options were presented as try to inflate the tire with the provided air compressor then take the car to a shop myself and they would reimburse for the tire or drive back to AVIS for replacement. Chose the second option, which seemed like a downgrade, despite my used time and effort. In addition, the car was dirty inside and out. Mid on the seats, food and other debris in cup holders on floor etc. The service desk agent seemed annoyed that I bothered her about it. I asked for a replacement vehicle if they weren't going to be able to clean quickly (because this it the middle of my work day), and the guy was nice enough and said 5-10min to clean. However nice he was, it is reflected that it was a 5-10min cleaning job. The car is still quite dirty, but I have to go back to work. I cannot put anymore time into this. I am very disappointed. They could have at least given me a clean vehicle or the desk agent could have been a bit nicer for the exorbitant amount of time it took from my work day to rectify this.

Make sure you are EXPLICIT when you get your car that you DO NOT WANT INSURANCES unless you want to…read morebe overcharged. I didn't say anything and he didn't ask and I was in a rush and forgot to do this. Later saw that $17 per day was added for one random protection I didn't ask for or want. I contacted Avis online and they seemed like they were looking into it, then they wrote back that it was legitimate and included on the original reservation. Ridiculous because they had me send them a copy of the reservation confirmation and it clearly shows the lower total and no coverages. They are dishonest AND incompetent. Great combination. Not that you have any better options at GNV but just know going in what to expect and protect yourself accordingly. Also be sure to do before and after videos and photos of your rental so they can't claim extra charges for take damage or that you didn't return it with a full tank. I have benefited numerous times from having done this.

Not a bad choice when it comes to renting a car. Even with a reservation ahead of time, picking up…read morethe car took longer than I would have expected or hoped. Call ahead to make your reservation and you can get better deals.

I'll be honest Gainsville Airport may be small but everything about it I adore. You almost feel…read morelike you are just sharing this space with a small group of people. Everyone who works here is kind. There are no rude workers there are smiles on faces, when you ask a question you get answers with a staff that actually seems to care. Even when you drive up to on arrival there is something different in the air that says you are going to be taken care of at Gainsville Regional Airport and that's a fantastic feeling. Normally I fly out of Orlando because I usually have to transfer to another flight when I go to Gainesville but since I need a shuttle to Orlando the time isn't much different and this is such a better experience to me. The price is higher but they do send out information for lower flights that you can take advantage of and can be worthwhile. Personally I'd highly recommend flying out of Gainesville for a nice enjoyable experience. I am looking forward to doing it soon again! Address: 3880 NE 39 Ave A Gainsville Florida 32609 Phone: (352)373-0249 Flight information: Gainesville Regional Airport (GNV) offers daily jet service to four major hubs: Atlanta, Dallas/Fort Worth, Charlotte, and Miami Other flights transfer *** Wheelchair accessible ***

Loved this little airport! It reminds me of Myrtle Beach's airport back in the day. Regrettably one…read moreday you'll grow up and have a big giant airport also. But for now it's a wonderful airport. And the food option for breakfast was pretty good aviation Cafe I think it was called. And the employees there were great. TSA was great everybody we encountered in the airport employee wise was in a good mood It was a slow day it was a good day.

This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

Enterprise - it's been a while since I used them so they got rid of my member #. I get it, less in…read morethe system. So when I selected them via Costco Travel because they had a lower rate, I had to register all over again. Interestingly I noticed on their agreement that all points expire 36 mths of last rental. Remember, people usually rent a car because they are on business or vacation. And when you rent, you have a pickup time and a return/dropoff time. I've rental cars several times for many years and never have I ever had to "confirm" my return. It was an utter annoyance so I ignored the first text. Then they hit me again. Seriously!! I'm on vacation and don't have to return the car for another 24 hrs- why are you bugging me? Now I have to take TIME OUT to respond to them. Strike 1! Strike 2 happened at Gainesville airport. There were no slots available so we drove around trying to find an open spot for Enterprise. Eventually, I went in while my husband waited in car.. we don't want a late return, right? Then I was told to park in any open spot, even if it was a different name. It would have been nice if someone had mentioned that when we picked up the car. It was not a nice experience and I probably wouldn't be renting from them again.

I have been renting vehicles from Enterprise for about a year. I travel about once a month and use…read morethe car two to four days per rental. I've gotten to know the staff at the Gainseville, FL, Williston Road Branch. What I have observed is there is a small segment that tries to game the system. They rent a car with a debit card and then keep it until they get caught. Many people are very put off by having to show prove who they are and pay with a credit card. Once you understand that the Manager, Taft, has to protect the company and work with him, things go very well. I just rented another car today and the service was excellent. I booked ahead and the car was ready, clean, and more than satisfactory. A little forethought, cooperation, and patience goes a long way to improving your rental experience.

So... they screwed up LOL. They didn't have rental cars to give to me and at least three other…read morearriving passengers, this is the GNV airport location. I reserved a mid-size SUV. They said I would need to wait up to an hour for cars to come from other Enterprise locations. Here's what they did to make me whole though, listed me as starting with an empty tank, gave me a 12-passenger Mercedes van that had car play, heated seats and a very powerful A/C system. Oh and they don't usually shuttle, but because I was so gracious about them not having my rental car the manager drive me herself 7 minutes to where my car was done being worked on at the body shop. I think it's completely natural to screw up, they owned it, and the customer service after screwing up was excellent.

Several charges on my cc account after I rented from this place. They directed me to corporate…read moreoffice and after waiting forever on hold they told me to go back to this location. They ping pong their customers back and forth and seemingly do not communicate with the corporate office. This is still not resolved and it has been several months. Never had an issues like this with other companies.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?