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    Enterprise Rent-A-Car

    2.9 (26 reviews)
    Open 9:00 am - 1:00 pm
    Updated 2 weeks ago

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    5 years ago

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    8 years ago

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    2 years ago

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    2 years ago

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    8 years ago

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    2 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    9 years ago

    If you rolling in from out of town be sure you have a major credit card. Not a debit.

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    6 years ago

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    11 years ago

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    Ask the Community - Enterprise Rent-A-Car

    National Car Rental

    National Car Rental

    2.6(14 reviews)
    4.1 mi

    What do you mean, no Emerald Isle where I can just walk out to the parking lot, pick a car, and my…read morekeys are already on the dash? I guess I'm spoiled-- #1stWorld (and super-tiny airport) problems. National GNV has been pretty great. The service is fast and my reservations are usually prepared and ready fir me on arrival. The car selection is usually great, and I've only had one issue with cleaning that was promptly addressed. As an Emerald Club member, and Gainesville frequenter, I'm happy to patronize National GNV!

    I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

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    Hertz Rent A Car

    Hertz Rent A Car

    1.0(2 reviews)
    0.4 mi

    As a student at the University of Florida, I was very excited when the new Hertz location opened…read moreless than a block from campus. I needed to rent a car for the weekend in order to attend a grad school interview in Ft. Lauderdale, so I decided to give Hertz a try. This location failed in their management of both logistics and customer service. I had reserved my car well in advance of the interview, but when I arrived at the Hertz location, nobody was in the office. I called several times and nobody answered, so I decided to call another branch located a few miles away. The woman at the other branch told me that she would send someone over to assist me (amidst an array of excuses and without an apology), so I waited almost an hour for someone to arrive (even though it's only 15 minutes away). There was nothing posted online or in the store about a closure, and the sales person who arrived told me he didn't know why nobody was there or who was supposed to be working. Once again, there was no apology, and I finally got the keys to a car (after a long sales pitch and this associate's life story) to get where I needed to go. I understand that miscommunications happen and there will be occasional mistakes. It didn't help that when I returned the car Monday morning, I once again had to wait about 30 minutes for an associate to arrive after calling the Main Street branch. When this person did arrive, they realized that the price I had agreed to did not take into account an additional driver charge, and I was charged $40 more than the original price I had signed in agreement to pay. It was a frustrating miscommunication that stemmed from their inability to do a correct and thorough job the first time. I have had similar experiences with disorganization at the Main Street Hertz, but nothing was quite this embarrassing for the company, stressful for me, and unapologetically inconveniencing. Please do yourself a favor and utilize one of the other plethora of rental companies - you won't regret it!

    If one could give less than one star this would be the place. We rented a car with friends and got…read morewhat is probably the worst customer service and attitude from any car rental company ever!

    Hertz Rent A Car

    Hertz Rent A Car

    1.6(21 reviews)
    2.4 mi

    Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

    Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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