This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Car was nice price was okay for what I rented. Reason I giving 2 stars is because I left items in…read morethe car and since they didn't check the whole car they rented the car with my iPad in there. They texted me they would hold for 30 days but there was no info or number to contact them or what to do. I looked on website all locations where listed except Gainsville airport. Call the 800 number 10 time till someone finally got me the right help! In the end the renter of that car mailed me my iPad and I sent her the money and that was a happy ending for me! But it could have not ended like that and that is why I'm giving 2 stars!!!

Excellent service from start to finish. The team was professional, honest, and fixed my car faster…read morethan expected.

My daughter was stranded with a car that wouldn't turn off! I called from Wisconsin for roadside…read morehelp. Jay's responded quickly, got to the scene, called me with an estimate and repaired the electrical issue. On a Sunday! Great, great service. The technician is a lifesaver. So grateful. Wholeheartedly recommend!!!

What do you mean, no Emerald Isle where I can just walk out to the parking lot, pick a car, and my…read morekeys are already on the dash? I guess I'm spoiled-- #1stWorld (and super-tiny airport) problems. National GNV has been pretty great. The service is fast and my reservations are usually prepared and ready fir me on arrival. The car selection is usually great, and I've only had one issue with cleaning that was promptly addressed. As an Emerald Club member, and Gainesville frequenter, I'm happy to patronize National GNV!

I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

I recently rented a car for the past few days while I was visiting Gainesville. The enterprise…read morestaff was extremely helpful and accommodating. Robert Young was the employee who set me up with an awesome ride. Not only was he professional, but super friendly. He gave us all the information we needed, and got us on the road as soon as he could. The staff at this enterprise were so helpful. I would recommend this company to everyone I know

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

Very poorly run & managed. Cancelled a pre-paid rental at time of pickup saying "we have no cars"…read more Provided zero assistance locating a car elsewhere

They make up rules when you try to rent the car even after you have paid. Was told I could not rent…read morea car. For a car rental company they sure have a hard time renting cars. No one was helpful, very poor experience.

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Be sure to review all itemized charges carefully, as additional fees or upgrades may be added…read morewithout prior approval. In my case, I only discovered these unexpected charges when I returned the following day.