This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

Enterprise - it's been a while since I used them so they got rid of my member #. I get it, less in…read morethe system. So when I selected them via Costco Travel because they had a lower rate, I had to register all over again. Interestingly I noticed on their agreement that all points expire 36 mths of last rental. Remember, people usually rent a car because they are on business or vacation. And when you rent, you have a pickup time and a return/dropoff time. I've rental cars several times for many years and never have I ever had to "confirm" my return. It was an utter annoyance so I ignored the first text. Then they hit me again. Seriously!! I'm on vacation and don't have to return the car for another 24 hrs- why are you bugging me? Now I have to take TIME OUT to respond to them. Strike 1! Strike 2 happened at Gainesville airport. There were no slots available so we drove around trying to find an open spot for Enterprise. Eventually, I went in while my husband waited in car.. we don't want a late return, right? Then I was told to park in any open spot, even if it was a different name. It would have been nice if someone had mentioned that when we picked up the car. It was not a nice experience and I probably wouldn't be renting from them again.

Fadi was a complete asshole at the counter and refused to rent a car to us after taking all of our…read morein for and paymen. I would never recommend using this car rental place not to mention the lady if front of me came back in saying the car they gave her to rent was broken and he was rude to her aw well. Highly disappointed by this car rental place.

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Courteous, knowledgeable, and communicative. Broke down after 9.5hrs driving in town I knew no one…read more I called using Yelp as guidance. He sent me txt's when tech was assigned, when parts were picked up, when tech was en route (w shared location). Invoices via email and payment made via Zelle. At first I thought $825 for a mobile re-manufactured alternator and drive belt job was high BUT turned out on par with what AI suggested. Afterall, I'm stuck and had no other options. These guys came through for me and my family in a tight spot. Thanks Jay and Nilo. I was back in the road 3 hrs from when I called.

Replaced a harmonic balancer on a c5 corvette. Not an easy job. Did great. Kept to his price. All…read morearound good experience.

I had an excellent experience with National Car Rental in Gainesville, FL, especially thanks to…read moreMercedes P and Assistant Branch Manager Fadi M. Despite having a reservation and an unusually high demand for vehicles, the branch had no loaners available when I arrived. Rather than simply turning me away, Mercedes and Fadi went above and beyond by personally coordinating with another local branch and retrieving a vehicle so they could accommodate me. Their professionalism, initiative, and genuine commitment to helping a customer really stood out. They could have easily said there were no cars available, but instead they found a solution and made sure I was taken care of. Excellent customer service from both Mercedes and Fadi. They are a great representation of what customer service should look like. Highly recommend this National Car Rental location!

I will never use your rental services again. You are price gouging and you are scammers when I…read morerented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again.

I received great customer service at the airport location in Gainesville, FL. Mark and Robert were…read moreon duty - they were amazingly helpful ! They arranged a full size SUV for my trip back to Greenville, North Carolina. All done very professionally and in a timely manner. I would recommend the airport location to potential customers! Gillian A.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

Several charges on my cc account after I rented from this place. They directed me to corporate…read moreoffice and after waiting forever on hold they told me to go back to this location. They ping pong their customers back and forth and seemingly do not communicate with the corporate office. This is still not resolved and it has been several months. Never had an issues like this with other companies.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Very easy and simple to return car. Gentleman was very kind to me although I created a problem he…read morefelt obligated to fix.

Very poorly run & managed. Cancelled a pre-paid rental at time of pickup saying "we have no cars"…read more Provided zero assistance locating a car elsewhere

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Be sure to review all itemized charges carefully, as additional fees or upgrades may be added…read morewithout prior approval. In my case, I only discovered these unexpected charges when I returned the following day.