This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

To all National Rental Car Executive Elite Members PLEASE DO NOT RENT FROM THIS LOCATION…read moreThey DO NOT Honor the Program, and for anyone looking to Rent a car From Gainesville FL Airport PLEASE save yourself the HEADEACH and rent from another Company. This week I experienced the worst customer service EVERY! Starting Monday I received a vehicle thinking I could pick what I wanted to drive for the next 3 months. However, that was not the case for me starting with the 3 customers in front of me had two options of vehicles to choose from and when It came to me, I was NOT offered a choice at all. Nevertheless, I walk out to the vehicle it was dirty and had not been washed. The Counter agent Micheal came out to the parking lot to verify, and I asked about other vehicles on the lot and He started Hollering at me, yelling about the car type I reserved and they don't have any cars. As I looked around other customers were watching the drama. I have never been so embarrassed. He told me to come back on Thursday I can change out the vehicle. I returned on Thursday as soon as I approached the counter, I spoke with Micheal again and he already had a vehicle I was not happy with picked out. I said why do I always have problems here at this location It cause me to have anxiety ? To make matter worst the Branch Manger Williams get on the phone and calls my Employer to complain that I am asking for a vehicle out of my class that was reserved. I had never even spoke with the Manger Mr. Williams, he was inserted himself thinking the phone call will get me in reprimanded. I have rented from national continuously for the past 6 years for 11 months at a time spending 20 to 30k each year and this is the treatment I received. Every location across the county has been an amazing experience! Gainesville Airport Location Managers does not represent National Rental Car Standards or their Values as a Company I will let ALL of my co-worked. Friends, family every media outlet know What happened and how I was treated and to ADVISE them not to rent from that location.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

I recently rented a car for the past few days while I was visiting Gainesville. The enterprise…read morestaff was extremely helpful and accommodating. Robert Young was the employee who set me up with an awesome ride. Not only was he professional, but super friendly. He gave us all the information we needed, and got us on the road as soon as he could. The staff at this enterprise were so helpful. I would recommend this company to everyone I know

Terrible service. Unintelligible rules that are only explained when you get there. Did not rent a…read morecar, I believe it was discrimination.

My daughter rented a car that wouldn't start the next morning after renting. She called Budget…read moreright away and they sent a tow truck within a few hours but somehow Budget has not gotten notice that the tow truck returned the car. Now they are charging her for 5 days rental bc she's "responsible for the return of the car" ! This is such bullshit! Never rent from these people!

The Enterprise website specifies the fees as 400 and some dollars. However when the car was being…read morepicked up they wanted an additional 400 and some dollars. Enterprise get your act together. Give us upfront pricing. False information was provided on your website. Very customer disconcerting.

worst customer service experience ever. didn't have the car we were promised. had NO solution…read more needed a large SUV. were told they had one. we were two hours away. arrived...no SUV. the guy who told us they had it was at lunch. we had called eight different locations. these franchises are terrible.

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Excellent service from start to finish. The team was professional, honest, and fixed my car faster…read morethan expected.

My daughter was stranded with a car that wouldn't turn off! I called from Wisconsin for roadside…read morehelp. Jay's responded quickly, got to the scene, called me with an estimate and repaired the electrical issue. On a Sunday! Great, great service. The technician is a lifesaver. So grateful. Wholeheartedly recommend!!!

I had the absolute worst experience of my whole 40 years of living dealing with ANY company and…read morethere is no exaggeration here. I booked a car for one day, 24 hours and I found the best deal for this with Budget and I found this on Priceline. On the actual website Priceline, on the first picture and description of this deal it also says, "NO CREDIT CARD NEEDED" so one would presume that means NO CREDIT CARD IS NEEDED TO RENT THIS. I even called Budget, and obviously spoke with some foreign person, as we all do when we call call centers here in the US, it's an ABSOLUTE privilege to speak to someone who is fluent in my language. And it's no disrespect to the person who is of another country but if I am calling in, more than likely I am not happy, and me not understanding what the representative is saying then that just g.j in a piss me off worse but that's not I'm here. I am here because I want Budget to see what kind of people they have working for them. As is stated previously I confirmed everything the night before, everything I needed everything I MIGHT need. Saturday afternoon I scheduled pick up around noon, I arrived approximately that time. I introduced myself to her, as she was texting on her iPhone, that's how much she was using her phone during my experience with her. She finally asked me my information and checked me in up to the point of payment and deposit. Well needless to says even though I planned, and asked questions it made no.difference which made the situation even more frustrating She was absurdly rude to me she never tried to help me, even after learning I was stuck at the airport with no way to gi anywhere. She never put her phone completely down. As a matter of fact, I had to do her job for her on mlm or than one occasion like she had no idea that if you paid in advance your deposit was only $100.00, there was literally a sign next her face, on the desk she sat at, that said that, and I pointed it out to her. And instead of her apologizing to me, she had an attitude then, like she was offended that I had to do her jobs if anything she should be embarrassed, here you are sitting at the desk on more than one occasion and you couldn't put your phone down enough to familiarize yourself with your environment, act professional!! This young lady, made Budget Rentals look like a poor representation of a company I used to think alot more of. If you care to validate my experience, you can look on the film from that day which was 2/01/20 @ around noon-1:30 and you will see your employee treat a paying customer with no respect what so every, her phone was more important than figuring out a solution or offer any kind of assistance, other than sorry you cant rent it, also these third party apps like Priceline do not offer this information and was told that by thus young woman and a rep I called in with that they dont always have up to date valid information concerning your rentals... um really? And this okay?? We get to not disclose all the information, you can't do that dont advertise on the third party apps if you cant offer up to date information and it be ACCURATE!! AND hire someone to replace the girl that worked at the Airport in Gainesville FL @approximately 12:00-1:30pm. I was stuck there for about 4 hours not once did she check on me, knew my situation, and knew it was of no fault of mine but whomever gave me false information. But instead of this young woman helping me. She was more concerned with what was going on, on her phone than doing her job, she never one time made eye contact with me, I have never been treated so ridly by a customer service representative. Budget was and has always been using their services since I was 19, just finishing college, and rented my first car. But because of how poorly I was treated, and how noone tried to help me, I will never use their services again. They should be ashamed of how they treated a lifelong customer.

Have used Budget at Gainesville Regional Airport four times. On all occasions the process was…read moresimple and staff efficient. Sometimes I get confused on where to return because of the Avis/Budget combination.