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    Budget Rent A Car System

    2.5 (2 reviews)

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    National Car Rental

    National Car Rental

    2.8(13 reviews)
    1.1 mi

    What do you mean, no Emerald Isle where I can just walk out to the parking lot, pick a car, and my…read morekeys are already on the dash? I guess I'm spoiled-- #1stWorld (and super-tiny airport) problems. National GNV has been pretty great. The service is fast and my reservations are usually prepared and ready fir me on arrival. The car selection is usually great, and I've only had one issue with cleaning that was promptly addressed. As an Emerald Club member, and Gainesville frequenter, I'm happy to patronize National GNV!

    I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

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    National Car Rental

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    Avis - worst customer service ever.

    Avis

    1.1(23 reviews)
    1.1 mi

    Make sure you are EXPLICIT when you get your car that you DO NOT WANT INSURANCES unless you want to…read morebe overcharged. I didn't say anything and he didn't ask and I was in a rush and forgot to do this. Later saw that $17 per day was added for one random protection I didn't ask for or want. I contacted Avis online and they seemed like they were looking into it, then they wrote back that it was legitimate and included on the original reservation. Ridiculous because they had me send them a copy of the reservation confirmation and it clearly shows the lower total and no coverages. They are dishonest AND incompetent. Great combination. Not that you have any better options at GNV but just know going in what to expect and protect yourself accordingly. Also be sure to do before and after videos and photos of your rental so they can't claim extra charges for take damage or that you didn't return it with a full tank. I have benefited numerous times from having done this.

    There is no point in making a reservation here--they won't have your car and they will just shrug…read more I have to use this site because they are contracted with my workplace. The last two times I've needed a specific type of vehicle to transport multiple individuals they just haven't had any stock despite reservations made weeks in advance.

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    Avis - Unprofessional, racist, rude Avis agent

    Unprofessional, racist, rude Avis agent

    Avis - Passenger sideview mirror came off as we were driving

    Passenger sideview mirror came off as we were driving

    Avis - Avis safety pledge that is just smoke and mirrors

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    Avis safety pledge that is just smoke and mirrors

    Hertz Rent A Car

    Hertz Rent A Car

    1.6(21 reviews)
    1.6 mi

    Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

    Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

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    Hertz Rent A Car - Front desk

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    Front desk

    Budget Rent A Car System - carrental - Updated May 2026

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