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AC Hotel by Marriott Gainesville Downtown

3.4 (46 reviews)
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Christina D.

At first glance, this looks like a very nice hotel. The location is a little strange, but I understand that building a hotel downtown is probably difficult. However, everything about this place feels... sloppy? The staff was nice, but didn't seem particularly invested in providing service, unlike what I've had at other Marriott hotels. The rooms look beautiful, and are very spacious, but if you put easily wipeable flooring into the rooms, you have to actually take a mop to it sometimes? Given the chain's emphasis on cleaning public spaces, it seems like they're doing that at the expense of the actual rooms. The tile in the shower had deep grout lines that are difficult to clean, so of course they're full of mold stains. The carpet under the seating area hadn't been vacuumed in a long time. And I'm pretty sure the couple of hairs I found in the shower were not mine. Also one of the breakfast boxes we got had expired yogurt in it. I booked the room at a pretty low rate, so I'm not super upset about the low quality, but given what their rack rates seem to be, there's a lot of room for improvement.

Pending since July 17 and it's August 3. I called Matt and Angela both are not helpful. That charge is not supposed to be there!
Alissa W.

Charge credit charge hood now another charge but a credit on another card this hotel is a nightmare save yourself the pain now I have a credit on one card a charge on another it's a nightmare

Tom G.

Meh. We had an overnight here while on a long road trip. The hotel is is the middle of the University of Florida campus, so convenient if your visiting there. The room was clean and comfortable. Parking is a bit of a challenge. There is a garage next door but parking is $20 for self parking and hotel guests are limited to the 4th and 5th levels. My check in experience was also challenging. Even though I'm a titanium for life Marriott member, it took the front desk a while to locate my reservation. My biggest dislike was with the bar and bartender. We arrived about 830PM and looked forward to a beverage and a bite. One bartender for 8 guests and service was bad. He was mainly focused on chatting with a young lady at the bar, rather than taking care of customers. Customers had to get his attention and ask for another beverage rather than getting good service. The place is losing hundreds in revenue each night because of this and several other guests weren't happy either. There was only one beer on tap (seriously, Bill Marriott??) The canned beer was all local stuff that really wasn't very good. The food was OK. Don't plan on being back here.

Ali C.

This is a newer, stylish and modern hotel. Valet parking attendants very service oriented and cheerful which was the best part of the stay. The room was clean but housekeeping was seriously lacking. Coffee and creams were not filled and had to be reminded twice. During the reservation process I requested an item (which was on the check list on their web site of things that could have been requested). The request was not fulfilled and after three times of questioning the front desk, I gave up. Not sure I will return.

Bathroom
Virgil S.

Marriott did well with their AC Hotels. The designs are very clean, sharp lines, geometrically satisfying with a feng shui feel. Valet personnel were very polite and respectful, the bartender created great cocktails, and the lobby offered a self serve lavender satchel station. Our 1 bedroom 2 room suite, was very clean and had no issues with the exception of our room phone not working. I appreciated the rainfall shower head and supplied toiletries. Overall, my wife and I were very pleased with our stay. Will recommend

Bar of soap left from previous tenant in the room as the shower had hairs also.  Does not appear shower had been cleaned.

Terrific location but does not meet basic standards of cleanliness or customer service. Most employees are nice and the building aesthetics are nice. If you are Marriott elite your status will not mean much here at all. We purchased our own upgrade to a one bedroom suite to ensure we would have a separate bed for our daughter. When we walked in the room smelled horrible. It smelled like a pet kennel. We purchased candles and spray to make do. The ability to walk to Target was nice. Went to take a shower only to find hairs and used bar of soap in the shower indicating it had not been cleaned. Pulled out the sofa bed and saw the stain that was absolutely disgusting on the mattress and potentially a bio hazard. Messaged the hotel to notify them and show them. We were hoping that they would offer to move us or change out the mattress but we never had a message back. We had a long day at the University the next day and housekeeping did not even come the second day nor did we receive any message back. This could be a great hotel but the attention to detail does not follow standards of service for Marriott. The location is terrific this the two stars. If cleanliness is important to you then I would encourage you to read all reviews unlike what we did before booking. If location is the most important and you do not mind the high price to value then go for it.

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3 years ago

The hotel Valet damaged my brand new vehicle. Was told by the hotel management it was not their problem and to file it on my own insurance.

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7 years ago

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Was nice and clean. Hotel was located in a good location when visiting University of Florida. Very comfortable beds

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8 years ago

Amazing service! Staff is so welcoming and accommodating. Very clean and well decorated lobby and rooms

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Ask the Community - AC Hotel by Marriott Gainesville Downtown

Review Highlights - AC Hotel by Marriott Gainesville Downtown

Stylish Modern Close to UF Close to downtown Gainesville Nicer than other Marriott properties around here Rooftop pool, gym is also up there with a nice view.

Mentioned in 3 reviews

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Hilton Garden Inn Gainesville - Guest room

Hilton Garden Inn Gainesville

(69 reviews)

$$

Another review I swore I wrote. Even thought we reside in Ocala, we have stayed here twice in the…read morepast year when my husband had to depart or arrive at Gainesville Regional Airport. We have stayed at another hotel in the past but it is not part of the Hilton brand. Both times we stayed here, the weather was colder. The first time, we used the fire pit outside and the fireplace in the lobby was on but not the recent visit. I was looking forward to that. We had a digital key and I arrived prior to hubs, with no issues. The room was clean but there were no regular coffee kcups- just tea and decaf. I unfortunately did not notice that until the morning but was smart enough to bring my own. I used the shower first, which the cold water was almost non existent. If I turned the dial maybe to the 11 o'clock dial, it was not scolding my skin. The water also felt very slimy, which I believe means the water was soft. We had credits to use so after I picked up hubs, we went to the bar in the lobby for a couple of drinks. There was only one employee working and he was super busy. There were a lot of patrons there so we ordered drinks from him in between him taking care of others. We were enjoying ourselves lounging in the lobby and were able to order a second round. Their lobby is very nice and cozy. We requested a late checkout when we were done and told 1pm. Hubs paid in advance for the breakfast so we headed there around 10am. When we checked at the front desk, one of the breakfast staff informed us they did not have much food left. I thought that was messed up because breakfast is not included so there should be plenty of stock. The kitchen dude cooked us up some eggs and bacon, which I think was the last of what they had. We also checked with the desk to assure we had the late checkout, to which the employee gave us an earlier time. We then reiterated what was given to us the previous night and he put it in the computer. Shockingly, housekeeping knocked on the door of course at noon and we had to tell them again. We do like this hotel and will consider this location the next time we stay in Gainesville but will not pay for the breakfast and I will have to check immediately entering the room for supplies. The staff were professional and friendly so that is always a positive attribute.

**UPDATE** After speaking to customer service, they DID credit me some hilton rewards point. So…read morethey DID make up for the stay. Grateful for that** Immediately upon arrival there were young kids playing baseball in parking lot, parents got upset that I wanted to get through to park car...that was the beginning of the end...went in to check in and noticed they were hosting A LOT of kids baseball players. I asked if I left and didnt check if if they'd NOT charge me as I didnt want to stay in a Hilton with a lot of screaming obnoxious kids. Clerk said that NO they WOULD still charge me. OOOOOK then. Then mid conversation with desk girl, some rude dude stumbles up to the front desk asking where the bar is. Front desk cuts off my conversation and tells him where to go to meet his friends. Like what?! You're checking me in...why cater to that type of person when you're already dealing with a guest? There were limited rooms available so I was on first floor. The room itself was great...except mini frig didn't work (apparently common in gainesville) However, within minutes of being in room with door shut I could hear and feel the thumping music and kids screaming. I was there on a BUSINESS trip. I detest thumping foul music to begin with but especially at a HILTON! I expect more than that. I've never had this problem or any problem at any other Hilton other than now the 2 in Gainesville. I was advised by the front desk that "quiet time" starts at 11pm. That's pure insanity and totally unacceptable. In the morning when I checked out the gentleman that was at front desk asked how my stay was. I replied "awful" He wanted to know why. I proceeded to explain and he made excuses the entire time. Told me "That's Gainesville. A sports community." blah blah blah. I don't care if it's Gainesville or anywhere else, when I go to a Hilton I expect peace, quiet, quality otherwise I could stay at a grotesque Motel 8 or some nasty place. Ironically though I've now stayed at 2 different Hiltons in Gainesville and apparently "it IS Gainesville" equates to low quality, substandard service and accommodations. The other hilton was gross/nasty/maintenance issues but quiet...The Garden Inn Hilton was opposite...clean but loud, rude and obnoxious. After this stay, I've decided I will no longer be doing business in Gainesville because it's apparent that the Hilton's there don't meet my expectations like they do in Ormond Beach, Daytona and other areas. TOTAL WASTE OF MONEY and wish I had driven the 300+ miles home when I was done with my client on Saturday instead of staying...had I known how bad it was going to be, I'd have gone ahead and lost my $170 for the night and driven straight back. TOTAL FAIL on Hilton.

Home2 Suites by Hilton Gainesville Medical Center - Guest room

Home2 Suites by Hilton Gainesville Medical Center

(63 reviews)

$$

I'll start by saying the lady who was new and checked me in was very friendly. This in no way…read morereflects her. Me wife and son stayed here one night while traveling through the area. We chose this hotel due to price reviews and looked nice in pics. It also had a 1 bedroom suite that had a pull out sofa in living room so didn't need to get to rooms since our son is an adult and didn't want out to all cram into one room with two beds. The lobby looked nice and made our way to room. Dropped off luggage and went to eat. Upon our return we noticed there were only three pillows in the room and they were on the smaller side. I went down to ask for more pillows and was told they didn't have any since they were all locked up in housekeeping and they left at 5. It was 530. She the proceeded to tell me she could give me a blanket to use????? I told her there were 3 adults and only 3 pillows and she to recent neck and shoulder surgery I needed to prop myself up so asked her if she could ask manager to open housekeeping. She informed me they were also gone. I then asked if she could get some from a vacant room and she said she would ask manager. She went into the back and a couple minutes later came out with two more pillows and said this was all they could do. Wait so you did have some??? You lied??? How many more were back there??? I went back to room very irritated and was informed there was no sheets or blankets for the pull out. Mind you none in room. Went back down and got those. Thinking this place had worse service than the motel 6 I stayed in 20 years ago I then discovered there was a smell of sewage coming from toilet. Due to what time it was and how tired we were from traveling we just put seat down and shut the doors. Stay away from this place. Pay more it's worth it trust me. In all honesty I would take a 6 over this place.

It's a well appointed suite hotel with kitchens that have plates, mugs, glasses, and silverware,…read moreand a dishwasher. And a larger refrigerator. The beds were comfortable for the night. Unfortunately, when we were checking in, there were no rooms available on the side of the hotel away from SW. 13th St.. All night long at least 8 to 12 times I heard loud trucks, muffler,less. vehicles, and sirens. I do not believe the windows are double glazed. It affected a good night sleep. The hotel was renovated recently. You would've thought they would've put in double glazed windows, and noise muffling Blinds. They did not. I was not able to enjoy the breakfast buffet due to Surgery the next day. But my husband said it was good. Seeing that sleep is crucial before a stressful day. This brought my rating down four stars.

Staybridge Suites Gainesville I-75 - Pool side

Staybridge Suites Gainesville I-75

(21 reviews)

Got amazing experience stayed at this hotel. Great location right at the center of Gainesville…read more Good amenities if you are at extended long stay; fitness center, free laundry, pool, picnic areas, and hot tub. Clean, ample size of parking lots and great hotel staff. Shot out to hotel staff; everyone is very friendly and courteous. Plenty food of choice at breakfast time; there is something for everyone. This location also has social hours every Wednesdays evening where they serves finger foods, local beers on draft and wine. Well if you are coming to Gainesville, now you know where to stay. You're welcome.

My family and I have stayed here multiple times when coming to Gainesville and have really enjoyed…read moreit! This Staybridge location is in a great part of Gainesville. Near Butler plaza and lots of good shoppings and restaurants, it is a perfect place to stay. It is about 15 minutes away from campus too. It is connected to a Holiday Inn Express, but Staybridge guests have their own separate amenities. The hotel itself is kept very clean and organized. The staff is on point with customer service and are very efficient. They are also accommodating as well! There is a large breakfast areas for guests to get their complimentary breakfast each morning. They offer a decent sized gym to get a nice workout in. As well as a very nice outdoor space that offers plenty of seating, spots to grill, or just spots to relax by the pool. The pool is a nice size with nice decorations. There is also a hot tub, which was very enjoyable. Just by the pool, there is an outdoor basket court too. The outdoor space is very relaxing and a great place to hang out and enjoy yourself. The breakfast is always very satisfying when we come here. They offer a nice variety with just about anything you can think of. The staff does a great job keeping it tidy and the food restocked. I enjoy the fresh fruit they provide, it is so refreshing! As well as the variety of pastries including the scones and filled muffins, yummy. The eggs are always good and I appreciate that they always have pico, guacamole, and cheeses for toppings. We really like the suites here. They are spacious and have everything you'd need for a good stay. We usually stay in the double queen suite. It has a kitchen space, living room, large bathroom, and a bedroom with two queen size beds. The beds are pretty comfortable too. The bathroom is a decent size, offering a nice shower and big mirror. Our rooms have two tvs as well, which is convenient. We have never been unsatisfied with the rooms at Staybridge! Overall, this is a great hotel in Gainesville! The location is great and is near a lot of good eateries, shops, and grocery stores in the area. It isn't too close to campus, but it isn't far either. The staff has wonderful customer service and are accommodating. We really enjoy the outdoor space and the pool area as well. The rooms and hotel in general are kept very clean. The breakfast is always on point here and they have a great selection each morning. I really love this Staybridge and it is my family's go to spot when visiting me in Gainesville!

AC Hotel by Marriott Gainesville Downtown - hotels - Updated May 2026

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