I had an excellent experience with National Car Rental in Gainesville, FL, especially thanks to…read moreMercedes P and Assistant Branch Manager Fadi M. Despite having a reservation and an unusually high demand for vehicles, the branch had no loaners available when I arrived. Rather than simply turning me away, Mercedes and Fadi went above and beyond by personally coordinating with another local branch and retrieving a vehicle so they could accommodate me. Their professionalism, initiative, and genuine commitment to helping a customer really stood out. They could have easily said there were no cars available, but instead they found a solution and made sure I was taken care of. Excellent customer service from both Mercedes and Fadi. They are a great representation of what customer service should look like. Highly recommend this National Car Rental location!

I will never use your rental services again. You are price gouging and you are scammers when I…read morerented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again.

I received great customer service at the airport location in Gainesville, FL. Mark and Robert were…read moreon duty - they were amazingly helpful ! They arranged a full size SUV for my trip back to Greenville, North Carolina. All done very professionally and in a timely manner. I would recommend the airport location to potential customers! Gillian A.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

Enterprise - it's been a while since I used them so they got rid of my member #. I get it, less in…read morethe system. So when I selected them via Costco Travel because they had a lower rate, I had to register all over again. Interestingly I noticed on their agreement that all points expire 36 mths of last rental. Remember, people usually rent a car because they are on business or vacation. And when you rent, you have a pickup time and a return/dropoff time. I've rental cars several times for many years and never have I ever had to "confirm" my return. It was an utter annoyance so I ignored the first text. Then they hit me again. Seriously!! I'm on vacation and don't have to return the car for another 24 hrs- why are you bugging me? Now I have to take TIME OUT to respond to them. Strike 1! Strike 2 happened at Gainesville airport. There were no slots available so we drove around trying to find an open spot for Enterprise. Eventually, I went in while my husband waited in car.. we don't want a late return, right? Then I was told to park in any open spot, even if it was a different name. It would have been nice if someone had mentioned that when we picked up the car. It was not a nice experience and I probably wouldn't be renting from them again.

Everyone treats you with respect and hospitality! From buying a car to the people in service…read more Everyone was super kind!

We bought a vehicle April 17, 2026. Refused the extras in the finance office. Shortly afterward, my…read morewife came into office after bathroom visit. Finance asked her if she wanted extras, she looked at me, and said ok to finance person. Approx. another $10k to the final price, which she did not know. We had been with finance for 3 hours after he told us it would take no longer than 15 min. He lied about coverage, and sold us Lojack that I had refused.And did not tell my wife how much the extras cost.

Several charges on my cc account after I rented from this place. They directed me to corporate…read moreoffice and after waiting forever on hold they told me to go back to this location. They ping pong their customers back and forth and seemingly do not communicate with the corporate office. This is still not resolved and it has been several months. Never had an issues like this with other companies.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

The only reason I'm recommending this place is because they do take cash for rental cars but their…read morecars are always junkie there are roaches in the car if anything happens to the car they expect you to pay for it like a flat tire and their cars are way overpriced but they will let you rent with cash

If I can give negative stars I would! DO NOT RENT FROM HERE AT ALL!! They are con artists! They…read morerented a car to me with spider webs all through the floor. But the worst part is 3 hours into my trip the vehicle alternator went out completely on the highway with my children in the car. I had to pay for a tow which the owner doesn't want to cover. Oh they should have insurance right? I asked for the insurance info since I paid for additional insurance and the owner stated "I don't have to give you the info, sue me in court and I'll give it" Like my whole family was stranded on the side of the freeway at 10pm at night with no hazard lights on and they won't cover the tow bill. On top of that they lied and said I never told them I was going out if the city (which was a lie I spoke to Hope in front of everybody) She asked me where I was headed and I told them Naples! They have cameras but won't use them to check. Then I look at Hope and she turn her head as if I'm lying. Regardless they only have certain cars that can make it 3 hours?! This is absolutely the worst place and just use Turo. They took my money and endangered my children...they think this is over. It's far from it.

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Fadi was a complete asshole at the counter and refused to rent a car to us after taking all of our…read morein for and paymen. I would never recommend using this car rental place not to mention the lady if front of me came back in saying the car they gave her to rent was broken and he was rude to her aw well. Highly disappointed by this car rental place.

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Have used Budget at Gainesville Regional Airport four times. On all occasions the process was…read moresimple and staff efficient. Sometimes I get confused on where to return because of the Avis/Budget combination.

I had the absolute worst experience of my whole 40 years of living dealing with ANY company and…read morethere is no exaggeration here. I booked a car for one day, 24 hours and I found the best deal for this with Budget and I found this on Priceline. On the actual website Priceline, on the first picture and description of this deal it also says, "NO CREDIT CARD NEEDED" so one would presume that means NO CREDIT CARD IS NEEDED TO RENT THIS. I even called Budget, and obviously spoke with some foreign person, as we all do when we call call centers here in the US, it's an ABSOLUTE privilege to speak to someone who is fluent in my language. And it's no disrespect to the person who is of another country but if I am calling in, more than likely I am not happy, and me not understanding what the representative is saying then that just g.j in a piss me off worse but that's not I'm here. I am here because I want Budget to see what kind of people they have working for them. As is stated previously I confirmed everything the night before, everything I needed everything I MIGHT need. Saturday afternoon I scheduled pick up around noon, I arrived approximately that time. I introduced myself to her, as she was texting on her iPhone, that's how much she was using her phone during my experience with her. She finally asked me my information and checked me in up to the point of payment and deposit. Well needless to says even though I planned, and asked questions it made no.difference which made the situation even more frustrating She was absurdly rude to me she never tried to help me, even after learning I was stuck at the airport with no way to gi anywhere. She never put her phone completely down. As a matter of fact, I had to do her job for her on mlm or than one occasion like she had no idea that if you paid in advance your deposit was only $100.00, there was literally a sign next her face, on the desk she sat at, that said that, and I pointed it out to her. And instead of her apologizing to me, she had an attitude then, like she was offended that I had to do her jobs if anything she should be embarrassed, here you are sitting at the desk on more than one occasion and you couldn't put your phone down enough to familiarize yourself with your environment, act professional!! This young lady, made Budget Rentals look like a poor representation of a company I used to think alot more of. If you care to validate my experience, you can look on the film from that day which was 2/01/20 @ around noon-1:30 and you will see your employee treat a paying customer with no respect what so every, her phone was more important than figuring out a solution or offer any kind of assistance, other than sorry you cant rent it, also these third party apps like Priceline do not offer this information and was told that by thus young woman and a rep I called in with that they dont always have up to date valid information concerning your rentals... um really? And this okay?? We get to not disclose all the information, you can't do that dont advertise on the third party apps if you cant offer up to date information and it be ACCURATE!! AND hire someone to replace the girl that worked at the Airport in Gainesville FL @approximately 12:00-1:30pm. I was stuck there for about 4 hours not once did she check on me, knew my situation, and knew it was of no fault of mine but whomever gave me false information. But instead of this young woman helping me. She was more concerned with what was going on, on her phone than doing her job, she never one time made eye contact with me, I have never been treated so ridly by a customer service representative. Budget was and has always been using their services since I was 19, just finishing college, and rented my first car. But because of how poorly I was treated, and how noone tried to help me, I will never use their services again. They should be ashamed of how they treated a lifelong customer.