I come here to buy nuts, bolts or screws from this place because of their vast selection. If you…read moredon't know exactly what you're looking for, it's best to grab one of the sales associates. Otherwise those endless rows of little drawers can get pretty intimidating! Staff are always polite and helpful. It also never gets so busy I have to wait long to be helped, and despite the small lot there's always parking there or on the street. I only wish they were open a little later but that's about it.

Absolutely bizarre customer service experience…read more I went into this Ace Hardware to make one basic copy of a house key. After the key was already made, I was told it would cost almost $7. I was genuinely shocked and said, "Holy fuck, just for one key?! That's a lot!" I understand that some people may not like that language, but I was expressing surprise--not threatening anyone, insulting anyone, or causing a scene. I still said I wanted the key and went to pay with my card. Then I was told there was a $10 minimum to use a card. Again, I expressed my disbelief at the situation. Instead of simply completing the transaction, the cashier decided to tell me to go somewhere else and took the already-made key back. So apparently, this store would rather waste a perfectly good key and lose a sale over a customer reacting to the price. The entire interaction was completely unnecessary and could have been handled professionally. I walked in to make a simple key and walked out because the cashier decided to escalate the situation over a customer expressing shock at the price. If you're looking for a place where a basic transaction can turn into an unnecessary confrontation, this is apparently the place.

Great customer service. They took their time and helped me find the perfect part for a repair job…read more Very happy.

I wouldn't rate them below three stars, feels unconscionable, so that's where this lands for me…read more The main factor is pricing. Items here run noticeably higher compared to larger, non-mom-and-pop hardware stores, which makes it harder to shop here regularly. Keys were $7 each, and I accidentally grabbed a key ring I thought was $6, but it had been placed on the wrong hook and rang up as $13. A few areas of the store could use better organization and upkeep. Items were hung in the wrong place or can't easily tell pricing. I came in just to make keys and ended up spending $30. That said, the store staff were friendly and helpful, which I appreciated.

Is there a better hardware store in Hermosa?? Nope! It looks small, but somehow they have…read moreeverything! I'm a huge fan! The customer service is top notch, they know their merchandise and were to find it! Triangle Hardware- Thank goodness we don't have to drive all the way to HD!

The guy that works here is extremely rude. Every time I come here to buy something God forbid I…read morecome back to try to return it. I get a dirty look, and he mumbles some curse words under his breath. WTF. I'm never coming back here again. I'd rather go to Southbay hardware on Artesia, where they are friendly and they have no issues with you returning an item. This guy is a complete jerk and should not be anywhere near anything that has to do with customer service.

I have to wonder if my recent experience was just a bad hire or something else?…read more I called to check if an item was in stock and verify pricing - the woman who answered the phone was fairly abrupt (rude), "I'm with another customer right now." Anyhow she put me on hold, then got back to me, "Yeah, we have what you're looking for." 2 minutes later, I arrived and made my purchase. No pleasantries, no "thank you" upon completion of the transaction. I'm not sure if they're still capturing phone numbers and tracking sales, but that didn't happen either. I self-loaded my two 40 lb. sacks of water softener salt. Too bad I threw out my $5 coupon they mailed me - today would have been a good day to use it - I earned it. Disappointed...3 stars is probably generous.

The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

Great service. I had screens made and they were the same price as other places but much faster lead…read moretime. They originally said 3-5 days but ended up having them ready same day!

Job done! With the helpful advice and the right drill bit and screws, I mounted these myself…read more Appreciate Lunada Bay Hardware!

They have an amazing selection of hardwoods at the best prices of anywhere I've looked. S4S. Also,…read morethey have some beautiful smooth and shiny plywood for building cabinets. They have everything you can't find anywhere else.

For those keeping score at home, the sales associate never called back. No email. No nothing…read more Zero stars for zero customer service.

I prefer Lowes over Home Depot. Lowes stores are cleaner and the parking lot is less chaotic. I…read morehave recently written how Lowes offers a no paper receipt option at checkout. This reduces trash and saves them money that can be passed on to the customer. However, HD sells small hickory wood logs to use in a smoker. Lowes only sells chunks. I dragged the 30 lbs. of wood to the register and went through the payment process. When I asked if there was a no receipt option, the person working there said, don't worry, it will give you one." I proceeded to throw it away in the trash can as I left. There is no need in most cases to produce a paper receipt. I have an account with HD, give me the electronic option there.

This is a nice and clean Home Depot. Merchandise is clean, employees care about the customers…read more Quick self checkout with helpful attendant if needed.

My husband and I visited this location on Sunday, 7/5/26. Just want to give credit where credit is…read moredue. Carlos assisted us and was AWESOME! Thank you Carlos for your help and PATIENCE...you are a picture of what excellent customer service should be. Keep up the good work.

This is the worst harbor freight in the area. Employees are literally no help and always have a bad…read moreattitude. You are better off going to other locations. Specially the I glewood location. Those guys there are all great. Even the manager is down to earth and friendly. He doesn't mind getting into it and helping out customers with their needs. Stay away from this Torrance location.