Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

Always a great experience, even though I'm a casual beginner welder. Called ahead today for an…read moreArgon fill and was told about a big job they had midday. So I ran over and got it done with no waiting. Was very helpful to get that guidance. Will be back!

Great service and efficient tank exchange. Was in and out so I can get back to my business.read more

Thanks to Oscar from Gardena Electric & Lighting and also Rios for coming all the way up to my…read morehouse in LA to install my new Tesla wall connector charger. Oscar and Gardena E&L was a referral from another friend and they came highly recommended. Oscar came out a couple of days before they actually installed the charger to check on the fuse box and location of installation. He was able to quote me a decent price and to go buy some of the fuses and switches for the project. Two days later Oscar and Rios came in and took about 3 hours to install the new Tesla charger. All in all a good and efficient install on their end. All the dust and trash was removed, the wall was cut into and then closed up, and they were in and out in a few hours. Good service, decent prices and very honest work. Highly recommended.

This place is not that far From my house so I decided to step inside to see if maybe they got some…read moreof the supplies that I'm looking for went in and seen a few things that were too pricey and no one approached me to ask if I needed any help, was not busy at all which was great I apologized sincerely but I won't be coming back here again

I usually come to Lees tools once year. Love to see all the selection they have! I do concrete…read moreform work and I can find every tool I need here! So I only swing the best, so I they carry the Martinez & they carry mostly all the accessories for it! The homie in front has built me couple of my hammers over the years! Awesome and friendly guy always answers all my questions!! Thank you for the T-shirt!!

Been coming here since I was a kid with My Dad. They've always had any and all specialty tools…read morethat We've needed over the years. You want Marquez Hammers, they have'em. Need some VETO tool bags, yup, they have'em. Rows and rows of Milwaukee, Makita, Dewalt, Metabo power tools (hand tools if they make'em) Stabila Levels, Yup, they have'em all. Soo many Kool brands that the Big Box stores don't carry on hand. The Bestest part is that the Crew here is extremely knowledgeable and friendly as can be. Their prices are very competitive, even against online pricing. Definitely a must Go-To for anyone needing and or wanting electrical, construction, automotive tools.

I have to wonder if my recent experience was just a bad hire or something else?…read more I called to check if an item was in stock and verify pricing - the woman who answered the phone was fairly abrupt (rude), "I'm with another customer right now." Anyhow she put me on hold, then got back to me, "Yeah, we have what you're looking for." 2 minutes later, I arrived and made my purchase. No pleasantries, no "thank you" upon completion of the transaction. I'm not sure if they're still capturing phone numbers and tracking sales, but that didn't happen either. I self-loaded my two 40 lb. sacks of water softener salt. Too bad I threw out my $5 coupon they mailed me - today would have been a good day to use it - I earned it. Disappointed...3 stars is probably generous.

The staff is quite friendly but their prices are truly crazy. 5/8" screws for .25 each, nitrile…read moregloves for almost $18 per box when you can order all of this stuff on prime and have it at your house same day. So what's the point? Why pay convenience store prices for things that you can get for way cheaper online or at the giant orange box store? Over $7 to cut a damn key?! And I brought the key blank!!! Come on. You're not even trying to be fair. I wanted to support a local small business but this place is truly not worth the sky high prices for these things. This store isn't worth it unless you're truly desperate to have what you need. Otherwise steer clear their prices are a joke.

Large parking lot with plenty of spaces available. Interior was clean and everything was organized…read more Employees were helpful and knowledgeable. Tools selection was great and good value.

Came here to grab my brother-in-law's Christmas gift. Very quick and seamless process. Found what I…read morewas looking for pretty quickly, and check-out was super fast. The cashier asked if I wanted to join their free rewards program, and despite the fact that...I probably will only visit once in a blue moon I decided why not. Took like two seconds.

Leave it to Beaver type of supply store! I thought I was walking into my childhood...perfect for…read morehome improvement at a reasonable price. And there is quite a selection of metal supplies...nuts, bolts, parts, equipment etc. My father has been going here for years! He needed to replace the metal wheels on the driveway gate and I thought...where is he going to find those since they are a bit antique?!?! Cal-Aero carries standard size materials for gates! They also have cute little useful trinkets...like back scratchers...which I purchased. Service was pleasant and with a smile...thank you Young Lady at the register!

This place is FANTASTIC! I've bought just about everything…read moreyou can imagine from this place. Ropes, chains, tarps, tools. You name it, they got it. Sometimes I just wander up and down the aisles to see what's hiding in those dark cubby holes. You don't know you need an empty ammunition box until you see it. I love this place!

I had a small expansion tank that was attached to my water heat fail and needed a replacement asap…read more Lowes/HD didnt stock it but these guys did which was fab. On the other hand, their cost was 76.6% higher than the online or box store (ship to store is available but 3-5 days) price which I think is excessive.

this is a great place for plumbing supplies I would highly…read morerecommend coming here for your plumbing needs they have everything!