I came across this groomer by accident. I was trying out a new route from my house to the DMV when…read moreI passed a sign that said Pawsitive Vibes Grooming Salon LLC standing next to a driveway that led into the woods. I'm glad I saw it. My wife and I have lived in Inwood, WV for over 10 years now. We've tried various groomers both in Inwood, near Inwood, and in Winchester. All of them did an OK job except for one (shaved our miniature schnauzer without telling us). These grooming experiences were nothing to shout about or even take the time to post a review. They all were quite expensive, and didn't really meet our expectations given the price we. had to pay. When I got home I looked. up Kayla's website. I was excited to see that her prices were much more reasonable. So I called her up and made a reservation to have Abby groomed.. On the day of the grooming, we arrived on time, and Kayla was waiting for us at the door. She took Abby right away after filling out some paperwork. I asked her how long it would take, and she said about an hour to an hour and a half. Really? All of the other groomers to 4 or more hours because they put Abby in a cage and left her there until they were actually ready to groom her. Kayla doesn't do that. I didn't even see any cages in her salon. Sure enough, one hour later Kayla calls to tell us that Abby will be ready in 15 minutes. It took me 20 minutes to get in my car and drive to her shop. Abby was waiting at the door for me. I forgot to bring my checkbook, which Kayla had told me to do because she only accepts cash or a check. I didn't really want to run back home, get it and come back, but would have if Kayla hadn't said I could pay her the next time she grooms Abby - early August! It was May 5th that day she groomed Abby. I asked where the nearest ATM machine was but unfortunately there wasn't one close by because this is a very rural area. Kayla said, don't worry about it. You can send me a check instead. How many groomers have told you not to worry about it, just send them a check. In all my years of having a dog groomed (over 25 years), not a single groomer ever did that. Most groomers hold your dog hostage until you pay! Not Kayla. She's not only a very friendly person, but also a very trusting person. Remember, this was the very first time we had taken Abby to her. Now we've had Abby groomed by six different groomers in the four years we've had her. She's a 4 year old miniature schnauzer and we got her when she was 8 weeks old. As I said earlier, those groomers did an OK job - nothing to shout about except for one who completely shaved Abby. Kayla did an excellent job. When I brought Abby home, my wife was amazed at how well Kayla had cut Abby's beard and legs. She just kept making over what a great job Kayla did grooming Abby, and I totally agree. So not only was Kayla trusting me to send her a check (for less than any other groomer charged us), she was very nice, very friendly, and an excellent groomer. I. made Abby's next appointment before I brought her home. I'm extremely happy with the treatment Abby received from Kayla and am making her Abby's new groomer from now on. It is my honor to share these experiences with you, and I highly recommend Pawsitive Vibes Groom ing Salon to other dog owners. Although I never carry cash or my checkbook because I've gotten in the habit of just using a credit card (to get the travel points), it is no big deal for me to bring my checkbook (which I will not forget on our next appointment). I hope you have a similar excellent experience if you choose to have Kayla groom your dog. Thank you Kayla.

From the owner: Pawsitive Vibes Grooming Salon is meant to be a relaxing place where you bring your fur babies for…read morea nice luxurious spa day! Here at Pawsitive vibes we like to make sure that everyone is happy with the service and their pets hair cuts and that your pups walk out feeling happy, healthy and refreshed.

My doggies love this place. Happy to visit and sad to leave. The owner is supper friendly. And my…read moregeriatric dogs were given a quiet corner.

We boarded our almost 2yo chocolate lab here for 5 days. On the morning of pickup, they finally…read moreinformed us that he had stopped eating for two days and was having diarrhea. He was having so much diarrhea he was bleeding from his rectum and he had sores on his mouth and was severely dehydrated. We were told that no one called us because they didn't think it was an emergency that we would need to come back early for... We immediately took him to the vet where he stayed for 3 nights for testing, blood work, IV fluids and antibiotics. Poor communication and care from the grooming room resulted in a $4,300 vet bill and emotional/mental stress for our family and dog.

Em takes amazing care of our dog and he always looks clean and happy and healthy once I pick him…read moreup! She does great work and I can't recommend her more!

Emma is wonderful and so kind to my fur baby. She takes her time and you can tell that she loves…read morewhat she does.

This place is awesome... we moved from San Diego to Virginia and our golden turned 12 years old…read moretoday. She was used to us going to Fiesta Island on weekends and paddle boarding and swimming her little heart out. We haven't heard her whimper for joy in the last year since having our baby. This was such a sweet way to celebrate her 12th birthday and have. Whole hour dedicated to her. They say there's a 7 to 1 rule with dogs: one hour to us is 7 hours to them since they have such a shorter lifespan. We absolutely will come more often hoping she has a lovely rest of her time here on this side of heaven with us!

Our boy, Remy, loves this place! As he excitedly burst through the door in the morning, the staff…read morealways welcomes him by name, and when we pick him up, he is thoroughly played out. The pool is always a great treat, and it's relaxing to know he's having fun while I'm working.

Dr. Wilt and his staff have taken excellent care of my dog Eloise. When I was a new resident of the…read morecommunity I asked neighbors and people I met for recommendations and was referred to Ranson Animal Hospital. I am grateful that Dr. Wilt was taking new patients. He was able to see my dog in a reasonable amount of time whenever I called because she was sick or injured and he has always carefully and fully explained her health issues and options. I am most grateful for the excellent, professional and compassionate care provided by Dr. Wilt and his staff.

We stopped taking our pets to Ranson Animal Hospital years ago due to the veterinarian's poor…read morebedside manner. Recently, I accompanied a friend to an appointment there and was quickly reminded why we left. The atmosphere remains dismissive and unwelcoming, and it's clear they are not focused on client relationships or patient comfort. I was especially concerned to overhear the vet brushing off my friend's valid concerns about the way she was treated by the support staff earlier that week. There was no effort to listen, empathize, or acknowledge her experience--it felt cold and condescending. What's more troubling is that for eight years, my friend's dog was told she had a heart murmur--only to be correctly diagnosed as not having one after switching to our current vet at Apple Tree Animal Clinic (recommended by the Humane Society). If you're looking for a clinic where your concerns will be heard and your pets treated with compassion and professionalism, I recommend going elsewhere. Bedside manner matters, and unfortunately, it's still lacking at Ranson Animal Hospital.

I have been taking my Golden, Kody, to see Morgan for the last year or so. She is always SO…read morewonderful with him and makes him look so handsome! I love that they are cage free and really give thier pups the attention they deserve. Caroline's communication is top notch! There are friendly reminders of your appointment dates and times and she will give you a heads up when they will be ready to be picked up (so no waiting needed). 10/10 recommend!!!

We had such a great experience with Ohana Pet Care! They were able to get us in immediately when we…read moreasked for an appointment which was so convenient. Our dogs have very high maintenance coats, like the fluffiest of all time, and Ohana did an outstanding job of grooming them! Would highly recommend Ohana to anyone looking for pet care for any of your animals. We'll definitely be using their services in the future!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.