My dog was taken here a couple days ago, with the very clear request to not touch or trim her…read moreeyelashes as they are very long and it's what she's known for. When she had came home, her eyelashes were basically GONE. It doesn't seem like a big deal to many, but she's been growing them out for the past 2+ years. I've been to this grooming place before and there was no issue the first time, she came home looking great WITH her eyelashes, so i don't understand what happened this time. Her eyelashes are gone and her cut is choppy. when i called to complain to see what happened, i spoke to the owner who LAUGHED and said "well they weren't cut so i don't know what you want." So unprofessional, with no care. i will never send my dog here again and recommend everyone to stay away. These pictures are the first time she got her haircut by them, VS right now. yet "they were never touched"

I have only gotten my dogs nails trimmed there. They were quick and courteous. I was in and out!…read more Plus they offer some of the best pet CBD products that I have been able to find! My dog loves this stuff and it has been making a huge difference! I am happy to support our WV small local businesses!

This place is awesome... we moved from San Diego to Virginia and our golden turned 12 years old…read moretoday. She was used to us going to Fiesta Island on weekends and paddle boarding and swimming her little heart out. We haven't heard her whimper for joy in the last year since having our baby. This was such a sweet way to celebrate her 12th birthday and have. Whole hour dedicated to her. They say there's a 7 to 1 rule with dogs: one hour to us is 7 hours to them since they have such a shorter lifespan. We absolutely will come more often hoping she has a lovely rest of her time here on this side of heaven with us!

Our boy, Remy, loves this place! As he excitedly burst through the door in the morning, the staff…read morealways welcomes him by name, and when we pick him up, he is thoroughly played out. The pool is always a great treat, and it's relaxing to know he's having fun while I'm working.

I have an appointment today for the first time, but for the many 1 star reviews that complained…read moreabout $74 bills, $83 bills, stay away from HILLSIDE. Every single time I walk in the door it's over $600, no kidding My pet got injections that made her deathly ill. They consistently prescribe expensive meds that do NOT work. They don't follow up or call back when the pet gets seriously ill, younger pets too. Talk about gouging. THIS is real gouging. Stay away from Hillside

My cat got very ill after I moved up here. My son takes his dog there for veterinary and grooming…read moreservices. They took excellent care of my cat. He's doing great. Goes to have his teeth cleaned next week. So I'm going back.

I recently had my dog, Pluto, groomed with Addy and she was amazing! Not only did the cut turn out…read morefantastic but Addy really took the time to make sure Pluto was comfortable with her at every step in the grooming. Would highly recommend, and for the price, it is truly a no-brainer. Will bring my pup here exclusively moving forward.

From the owner: Hello and welcome to Addy’s Paw-Some Pet Services! My name is Adriana but you can call me addy. I’m…read morea current student and plan to grow my small business and gain my experience and earn my certification for dog grooming and training. I have spent years working in vet clinics with my mother and volunteering at local shelters and rescues! It is my passion to care for pets. I offer grooming, boarding, pet sitting, and puppy training services and a low price and am local to the eastern panhandle of WV! For my information or any questions you can reach me at my cell, email, Facebook messenger, WhatsApp, and here!

Did a great job on my picky dog told them pet smart would not take him anymore and they said not a…read moreproblem and he looked great and it was a fantastic price. Will be back for sure.

We have 3 Pomeranians and these ladies are absolutely amazing with our babies they are always…read moreexcited to go and visit with them.

I am very concerned how closely the put vehicles in the wash. The past two times my vehicle was…read morealmost on the bumper of the vehicle in front of me. The previous I almost collided with the vehicle in front because they did not move out quickly. Provide more space for safety. The wash and service is still good. Pricing is great.

I haven't even been to their car wash and I am already disgusted with this business…read more I went to their website looking for prices and to see what services they offer. I could not find one bit of information about prices for a one time wash. EVERYTHING is about membership pricing. From the website, it appears to be a members-only business. It gets worse. I tried the website "Contact us" button on the website and got a list of locations. My first thought was, "That's not what I asked for. " Then I noticed that each location listed a phone number and email address. Oh, they want you to select your local store (that's good), but there's no way to contact corporate. That's NOT good. It's either dumb OR that's evil. It looks like they want to shove the customer complaints to the local franchise owner. When corporate ducks responsibility, it's not going to be good. They do have a chatbot, so I tried that. I had to select a location but they did offer "Other" as a choice so I selected that. Then I selected "Pricing" as my subject and asked about one-off washes. What I got back from the bot was a long sales pitch about buying a franchise!!!! Here's my response: "This is pretty stupid. You're giving me a long pitch about buying a franchise when I have not indicated any interest in that AT ALL. I asked about pricing. That's all. Your website seems to indicate that membership is required to use your carwash. If that's not the case, you have a stupid website. If that IS the case, you have a stupid business model." The bot responded with info about one-off prices AND MORE FRANCHISE SALES PITCH!!! They currently have less than a dozen locations, so this is a small company, yet their locations are spread from Florida to Massachusetts. And obviously, they are pushing to add new franchises as fast as they can. That's a great growth model, but it's not sustainable. A small company can't possibly support franchisees spread so thinly. Quality control across locations will be non-existent. I doubt this company will be around very long.

Friendly staff that really cares about your best friend. Professional from scheduling via the app…read moreto delivering the service. By coming to my home, the experience is better for everyone. Everything was positive and most important a very happy dog that looks amazing! Thank you, Jamie!

I am from Frederick MD. I echo Kevin's comments. Very unprofessional. Scheduled grooming for…read more13th, then 2days before, I am asked to confirm for 12th. Said my appointment was for 13th. They said family emergency on 13th. Rearranged schedule for 13th. Morning of 13th, get message, their vehicle in shop. Message said they would be here on 13th. Texted and called for confirmation. No response. No show on 13th. Again no response to my text. Phone goes right to hangup. Would not recommend. I had to give 1 star. Finally got call back from Jamie. She apologized for the confusion and mix up. She is out of town on family emergency but agrees that the communications need to be improved. Said the groomer was on the way and the grooming would be free. I was well satisfied with the work and will book again. Upgrade to 4 stars

It means everything to know Conan is in such loving hands at Em's Grooming & Boarding…read more She cares for him like he's her own. I never worry when he's there--and that says it all. So grateful for Em!!!!

Emma is wonderful and so kind to my fur baby. She takes her time and you can tell that she loves…read morewhat she does.

Curious place that seems to be much better staffed than the Petsmart down the road that is four…read moretimes the size. Greeted as soon as I walked in to my appointment to get Prince Tippytoes' nails trimmed. And he was immediately taken back. Now it seems he is very much a Primna Donna as his whines could be heard across the store. But the lovely lady who trimmed him said that despite his cries he was a good boy that didn't growl or snarl. Very convenient for the people who live in Urbana, and we are already repeat customers.

Have been using this place since they opened for self washes and decent pricing on treats and such…read morefor my dog. Other than never being able to figure out whether I was due for a free dog wash after my six visits, I always had good experiences with this location, that all changed today. Today's issue happened to be that I got a call 15 minutes before I was supposed to be there saying that they needed me to come 30 minutes late to my scheduled appointment, when I said, I would split the difference and be 15 minutes late because I already had the dog in the car and was on my way. I was put on hold and then told that would be OK. Upon my arrival I was put in a room that had so much hair from the previous dog that the tub would not drain and I walked out covered in hair that was blowing around when trying to dry my dog (that was after having to move the dryer as they did not have the 2 that are normally there). Meanwhile, they were having one of their employees groom another dog in the room next-door instead of having the self wash stations open for self washes for their customers. Then to top it off the price to wash my own dog (with someone else's dog hair) is now $30 for a 20 minute time-slot, a teaspoon of shampoo and some of their water. I've been frustrated that it was difficult to call to schedule an appointment. Their website was/is cumbersome and not conducive to actually scheduling a time but gives an "afternoon/morning/evening" option. Then they would reach out to you with what times were available and you'd go back-and-forth trying to iron out a time instead of just being able to call. Very disappointed at the direction this new ownership has taken this establishment. This will probably be our last visit here...