We use Tristate for boarding and grooming. Their staff are very friendly. The facility is clean…read more It is obvious they love animals!

I visited twice with my nervous Daushund Louise. She had her first grooming ever. Katie welcomed us…read moreboth with open arms. Louise looked so pretty afterwards. Highly recommend

My friend took her pup in for the first time and when she picked him up he wasn't groomed. They…read moregave him a bath and called it a 'puppy-intro' appointment and charged $48! They said they didn't want to upset the dog on his first visit. It would have been nice if they mentioned this visit wasn't going to include grooming! Needless to say, she will not be taking her pup back. Beware of this place.

They are great with my Pomeranian. He is always happy when he goes there. Love that they give him a…read morescarf everytime he visit!!!

Great job; my dog looks good and is not reluctant to be turned over for his spa treatment.read more

The ladies here go above and beyond. Our dog loves going to her groomer and is happy after each…read morevisit, even after a nail trim, which is her least favorite - so that says a lot! Thanks for always being kind to Daisy, accommodating with our busy schedules, and a joy to do business with! A+++

I dropped 3 dogs off this morning for their grooming appointment. I asked for them to be shaved…read moredown so the matting could be removed, and nails to be trimmed. I was told that they would be ready by noon, and they were. I was given a price, and they stood by the price without adding hidden fees. And, with 3 freshly groomed maniacs to maneuver to the car, I was even offered a hand with loading them back up for the trip home. As long as the service remains this way, I believe I've found my new dog groomer!

They shaved my puppy to the skin! There was absolutely no reason except maybe laziness. his nails…read morewere no trimmed. Terrible experience.

My doggies love this place. Happy to visit and sad to leave. The owner is supper friendly. And my…read moregeriatric dogs were given a quiet corner.

We boarded our almost 2yo chocolate lab here for 5 days. On the morning of pickup, they finally…read moreinformed us that he had stopped eating for two days and was having diarrhea. He was having so much diarrhea he was bleeding from his rectum and he had sores on his mouth and was severely dehydrated. We were told that no one called us because they didn't think it was an emergency that we would need to come back early for... We immediately took him to the vet where he stayed for 3 nights for testing, blood work, IV fluids and antibiotics. Poor communication and care from the grooming room resulted in a $4,300 vet bill and emotional/mental stress for our family and dog.

Omg never been so happy with my groomer. My furry baby Teddy is 10 years old, and no place…read moredoes a good job they just rush and shave my poor dog....so terrible...But Esther is amazing! Incredible work that she does! So so happy I found an amazing groomer! A+++. Also the pricing is extremely reasonable. The salon is spotless. The owner welcomed us with a nice smile and she assured me that everything will go well. Dog Moms and Dads! Don't walk run to them, you won't regret it! Thank you again we'll be back!

I've given Stat Dog Salon multiple chances, but this last visit was the final straw. I brought in…read moremy miniature schnauzer for grooming and, as usual, they asked whether I wanted a traditional schnauzer cut or the same length all over. Of course, I clearly asked for a schnauzer cut. When I came back to pick her up, they had once again cut her fur the same length all over. This isn't the first time this has happened, which is why it's especially frustrating. The only part they seemed to get right was leaving her beard, but the rest of the grooming completely ignored what I requested. I tried to be patient and gave them several opportunities to get it right, but at this point, I've lost confidence in their ability to follow simple instructions. Unfortunately, this was their last chance. That said, the staff is very friendly and they treated my pup well. But what's the point if they don't do what you have paid for? Maybe they just don't know how to do a Schnauzer cut.

My dog was taken here a couple days ago, with the very clear request to not touch or trim her…read moreeyelashes as they are very long and it's what she's known for. When she had came home, her eyelashes were basically GONE. It doesn't seem like a big deal to many, but she's been growing them out for the past 2+ years. I've been to this grooming place before and there was no issue the first time, she came home looking great WITH her eyelashes, so i don't understand what happened this time. Her eyelashes are gone and her cut is choppy. when i called to complain to see what happened, i spoke to the owner who LAUGHED and said "well they weren't cut so i don't know what you want." So unprofessional, with no care. i will never send my dog here again and recommend everyone to stay away. These pictures are the first time she got her haircut by them, VS right now. yet "they were never touched"

I have only gotten my dogs nails trimmed there. They were quick and courteous. I was in and out!…read more Plus they offer some of the best pet CBD products that I have been able to find! My dog loves this stuff and it has been making a huge difference! I am happy to support our WV small local businesses!

We initially loved taking our doodles to get groomed here when Jina was the owner but they've…read morechanged ownership since then and we've decided to part ways with Pretty Paws. There have been several changes implemented due to new ownership: 1) They no longer have cage free grooming and they put our dogs into kennels while they wait for us to pick them back up 2) Prices have gone up about 2-3 times due to the rise of inflation which is understandable but wanted to share to other dog owners for awareness 3) They use an assembly line process for grooming which is faster so our large dogs are typically in and out within ~2 hours Although our doodles typically came out well groomed for the most part, they both began to dread coming in and felt more anxious than usual, which wasn't a good sign to us. Additionally, the new front desk staff (male) could work on his customer service etiquette as he has came off as condescending multiple times to both myself and my husband regarding the care of our dogs. Our other friends who also brought their dogs here have shared similar sentiments. This is not their fault, but the location can be challenging to get to during traffic hours (they close at 4PM Monday through Saturday) since it's right on 50 and a lot of cars are going out west.

I have been going here for over 6 years - I found the post I originally made about this place…read more WELL. 5 stars no longer applies. I moved away to NY for 6 months and when I came back I went straight to the same groomers my Pup had been to since he was a puppy. I called to make my usual appointment and was asked To resubmit veterinary information again in a rude manner. Then when I arrived I was greeted by a new face at the desk. A man who said he was hired to do everything the right way unlike "before". Yet when I Asked if they were under new Ownership the man said, "NO" Here are my following reasons for their 1 Star- 1. New ownership Yet the man at front desk outright told Me ownership did not change. WHY LIE About the switch? 2. Price- increased and they even charged me. Handling fee bc they said my Dog was unmanageable, yet, the previous owners LOVED HIM. 3.customer service- new guy upfront-He was unprofessional and unpleasant. I shouldn't have left my dog especially because I felt Something was off with this man's energy. But I summed it up to maybe he was having an Off" Day. He was just rude and unkind, unlike previous owners. He would go on and on about how he was there from out of state bc his mom was unwell so I also felt bad for him, but I was also on a tight schedule. I just found this to be extremely unprofessional. Get this- I tried something new with my pup for the first time and had his tail Colored ( safely of course bc this is practically my Son). The man comments- he's not a fan of Color but to each their own. That owners who dye their dogs should do their research on how bad it is for their pets... uh really? I just ignored his unwarranted opinion but was quite upset by it. 4. going to trust myself and my pups initial reaction when picking him up. He use to love Going to the groomers and now he's terrified. 5. I paid extra for teeth cleaning which I could tell was not done and they did not trim his dewclaws which was previously always cut. At pick up, even though I was trying to get out of there as much as my dog was, the man proceeded to lecture me about taking care of my dog at home, so that he is not so matted, and that is why they had to shave him all the way at this point, I was so traumatized I just wanted to get the heck out of there, so I just paid and left as unhappy as my pup was. Oh and before I could finish paying the man asked if I was going to tip bc it is customary... really!?! I'm in the service industry I'm well aware... Never going Back - sad about the changes!

The groomer was very nice and scheduling was efficient. The only issue is that they cut the…read morewhiskers on my dog's face (both around the muzzle and under the chin). Whiskers should never be cut as they are a sensory organ for dogs, and cutting whiskers can cause discomfort and confusion for the dog (google it--not making this up). Would have expected an experienced groomer to know this and not cut them. Will not be going back.

Not sure what has happened to this business!! I have been calling them for over a year now and I…read morehave left several messages for an appointment for a simple bath appointment!! And not a single response!!! Completely unacceptable !!!