I dropped 3 dogs off this morning for their grooming appointment. I asked for them to be shaved…read moredown so the matting could be removed, and nails to be trimmed. I was told that they would be ready by noon, and they were. I was given a price, and they stood by the price without adding hidden fees. And, with 3 freshly groomed maniacs to maneuver to the car, I was even offered a hand with loading them back up for the trip home. As long as the service remains this way, I believe I've found my new dog groomer!

They shaved my puppy to the skin! There was absolutely no reason except maybe laziness. his nails…read morewere no trimmed. Terrible experience.

This place is awesome... we moved from San Diego to Virginia and our golden turned 12 years old…read moretoday. She was used to us going to Fiesta Island on weekends and paddle boarding and swimming her little heart out. We haven't heard her whimper for joy in the last year since having our baby. This was such a sweet way to celebrate her 12th birthday and have. Whole hour dedicated to her. They say there's a 7 to 1 rule with dogs: one hour to us is 7 hours to them since they have such a shorter lifespan. We absolutely will come more often hoping she has a lovely rest of her time here on this side of heaven with us!

Our boy, Remy, loves this place! As he excitedly burst through the door in the morning, the staff…read morealways welcomes him by name, and when we pick him up, he is thoroughly played out. The pool is always a great treat, and it's relaxing to know he's having fun while I'm working.

My 1st visit with my standard poodle was not at all acceptable. You shaved him down too close and…read moredoes not make him look appealing at all! He was shaved so close, you can barely tell his exact color--Apricot. He looks gray because of the close shave. I will be cancelling his next appointment and would not recommend your shop to anyone. He looks nothing like I expected. After looking him over I should have turned my car around and complained. Dale R Mowery

We love this cute little doggy spa! We get my Westiepoos nails trimmed here once a month and the…read morestaff is always wonderful! Very friendly, efficient, and they're great with my dog. She gets so excited when she realizes where we're going! We also love the treat buffet they have setup in the reception area, we never leave without picking out a few treats. 5/5 stars!

Katie is the BEST! She always listens and consistently does an excellent job of grooming my Shih…read moreTzu's hair. She is the first groomer that I've found who doesn't resort to shaving off knots. She also works on a specific schedule, so my dog is never there longer than it takes to bathe and groom her. Katie is a Gem of a groomer. I highly recommend her!

We took our shih tzu/poodle mixes here and we were very very happy. The staff is extremely friendly…read moreand our pups felt comfortable right away. We are very particular about where we take our babies and her shop was very clean and had a nice open setup so you could see the entire grooming area. They were both done in record time (less than two hours). Her prices are extremely reasonable and after just moving to the Northern Virginia area I am extremely happy to find a great groomer!! Highly recommend this groomer!!

This is the third groomer to whom I have taken my dog. I have a sweet little shih tzu puppy. He…read moreis 10 months old. He has been getting groomed since he was 4 months. I brush him daily myself. This has to be the best groomer in the Winchester area. I think they only groom small dog breeds. The associates are knowledgeable about dogs and how to properly care for them. I have done a lot of reading since becoming a shih tzu owner and the staff member took me by surprised at how much she knew about shih tzus. She impressed me. She also took the time to talk with me before Sammy's appointment to get a thorough understanding of what cut I wanted, what shampoo/conditioning treatment Sammy needed, etc. (Shih tzu can have sensitive skin and their skin can dry out. Owners and Groomers have to take care.) Not only did she already know all of this, but she helped me select what exactly I wanted. The best part was it didn't cost me anything extra. Since it was his first visit, they even gave Sammy, a complimentary blueberry facial. My kids thought that was the cutest and funniest thing they ever heard. They were sold. They love this groomer. Frankly, so do I. When I picked Sammy up, he looked like a million dollars. He had an amazing cut. His fur was soft and fluffy. They cleaned out his ears, filed his nails, brushed his teeth, and did a fantastic job. I HIGHLY recommend this groomer.

My first experience here was positive, so I took my Shih Tzu back.with specific requests, one of…read morewhich was NOT to cut her ears short, just trim them. I had initially expressed my displeasure with past groomers who had shaved her hair to address knots. (Not matting, just knots) Well, this time my request was totally ignored. The hair on her ears had been cut super short, and when I got her home, I discovered all the hair on the front of her neck was shaven to the skin. I was incensed and never went back. The groomer I have now has NEVER shaved her hair to address knots. She is consistent with the way she cuts her hair, and my dog always comes out looking adorable.

Absolute most friendly Pet Store. The owner and/or her son are always there to greet you with a…read moresmile and to chit chat for a bit. They make fresh doggie treats in their bakery, do grooming as well as have self serve doggie baths. What a variety of treats! The treats are great for all types of dogs, Our lab will eat anything (and everything) and our Border Collie loves the cheese treats, ginger bread men, apple treats and white chocolate dipped treats. Great place to stop in while taking a nice stroll downtown. I highly recommend!

Not experienced with anxious dogs. I came back from my dog's first appointments to a list of…read morecomplaints from two older ladies about how "difficult" my dog was due to crying. Their tone of voice, delivery, and crappy grooming tells me all I need to know about creekside grooming.

My dogs can't wait to get in the door. They always smell so good and are brushed out so no…read moreshedding. Staff is awesome to deal with. Having owned my own boarding and grooming business so I know what to look for and expect.

I am very concerned how closely the put vehicles in the wash. The past two times my vehicle was…read morealmost on the bumper of the vehicle in front of me. The previous I almost collided with the vehicle in front because they did not move out quickly. Provide more space for safety. The wash and service is still good. Pricing is great.

I haven't even been to their car wash and I am already disgusted with this business…read more I went to their website looking for prices and to see what services they offer. I could not find one bit of information about prices for a one time wash. EVERYTHING is about membership pricing. From the website, it appears to be a members-only business. It gets worse. I tried the website "Contact us" button on the website and got a list of locations. My first thought was, "That's not what I asked for. " Then I noticed that each location listed a phone number and email address. Oh, they want you to select your local store (that's good), but there's no way to contact corporate. That's NOT good. It's either dumb OR that's evil. It looks like they want to shove the customer complaints to the local franchise owner. When corporate ducks responsibility, it's not going to be good. They do have a chatbot, so I tried that. I had to select a location but they did offer "Other" as a choice so I selected that. Then I selected "Pricing" as my subject and asked about one-off washes. What I got back from the bot was a long sales pitch about buying a franchise!!!! Here's my response: "This is pretty stupid. You're giving me a long pitch about buying a franchise when I have not indicated any interest in that AT ALL. I asked about pricing. That's all. Your website seems to indicate that membership is required to use your carwash. If that's not the case, you have a stupid website. If that IS the case, you have a stupid business model." The bot responded with info about one-off prices AND MORE FRANCHISE SALES PITCH!!! They currently have less than a dozen locations, so this is a small company, yet their locations are spread from Florida to Massachusetts. And obviously, they are pushing to add new franchises as fast as they can. That's a great growth model, but it's not sustainable. A small company can't possibly support franchisees spread so thinly. Quality control across locations will be non-existent. I doubt this company will be around very long.

They groom my dog Zoe, a miniature poodle. She looks beautiful, we get compliments all the time…read more Great customer service. Zoe gets excited when we arrive. Best groomer in the area.

Always busy ,but accommodating They clip the nails and…read moregroom my 3 dogs Do an excellent job These people really love animals And it shows Reasonable prices Very good business