The food was okay, and the ambience and service were nice, but they charge an additional fee for paying by card. This is not written anywhere on the menu, which to me is the worst part. Who still does this in this modern age!?? I understand when this is done in super hole-in-the-wall restaurants where prices are kept very low. This is a well-established restaurant with normal prices! I paid $20 total for my meal. I thankfully read the reviews in advance and learned about the surprise "non-cash adjustment" fee, so I came prepared, but this was troubling. I liked the booth seating in the restaurant and the cozy vibes. The food was mixed. They gave us complimentary garlic bread, which was pretty good. I opted for the chicken fettuccine alfredo, and my friend got the linguine primavera, which is vegetarian. I added a "small salad" for $1 as it seemed appealing, but it was a big mistake. I described the salad to my friend as "gross" (not a word I like to write in reviews, but it so accurately describes my thoughts). It was an assortment of lettuce and some other unknown vegetables absolutely bathed in vinaigrette. Like, half the bowl was just vinaigrette soup. I did think the fettuccine alfredo was decent though, and the chicken was moist and soft. My friend said her pasta was fine. Neither of us finished our meals, even though the portion size didn't appear to be that large. read more

Napolis Italian Bistro - Chicken Fettuccine Alfredo, Linguine Primavera, and the woeful "small salad" - Wine Bars Near Me - Belton, Texas

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Very good food at very reasonable prices. We still tipped well, but our server didn't mention the specials until we asked, brought the wrong one, and didn't ask if we wanted desert (probably happy to see us leave). The restaurant has a very relaxing and attractive interior. read more

Napolis Italian Bistro - Wine Bars Near Me - Belton, Texas

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Napolis Italian Bistry 11-24-24 Had lunch with my grandson. Restaurant is nice a with plenty of room. Staff are friendly and efficient. We started off with complementary Garlic Bread which was hot and delicious! We ordered appetizers and they came out fast. We had: Meatball Casserole with Marinara Sauce and Grated Mozzarella. Garlic Bread with Marinara Sauce for dipping. Both were served hot and fresh. We had a 16" Cheese Pizza with Canadian Bacon, Pepperoni, Sausage, and Black Olives. Was hot and delicious! Had a great Cheese Pull! We also had the Pasta Combo - Stuffed Shell, Manicotti, and Lasagna. The lasagna was good and flavorful. The other pastas were good but needed a little more flavor. Overall, our lunch was very enjoyable. We will be back and try other dishes. read more

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I've been here 2 times. Both were disappointing. The ambiance is outdated and dingy. The menu is the usual low quality Italian chain offerings. Pink sauces and risotto that's possibly instant white rice- definitely not actual risotto. The salmon was just short of inedible. It was bland and overcooked. The vegetables tasted like they were dumped from a bag of frozen blend. My friend's food had artichokes in it and many were stringy and inedible. The bread brought initially was good and so was the house salad dressing. The other time I came, I tried the manicotti and it was okay. The house wine is not great. My husband did not enjoy his pasta at all. There are definitely better Italian options around. read more

The ambience is casual and booth or table seating is available. Parking can be tight unless you are willing to walk a ways. The service was prompt. Polite and not over the top. I got the eggplant parm. It was very different from any I have ever had. No breading. It was eggplant sliced very thin on top of spaghetti and marinara sauce. Lots of cheese. It was really different and very good. The water tasted really bed (Belton water) it should be filtered or in some water "fixed". The price was reasonable. read more

Napolis Italian Bistro - Eggplant parmigiana on Spaghetti Marinara - Wine Bars Near Me - Belton, Texas

Had a really tasty dinner. Waitress (Anna) was so friendly and attentive. Why not five stars? A little bright in there. Dim the lights for a more intimate atmosphere. Important: Don't let your staff walk around in baseball caps. That's not professional. Other than that, it was really good. read more

We adore Napolis Italian Bistro in Belton. The lasagna is pure perfection & the prices fair. Customer service is clearly important. As they offer delicious hospitality the moment you enter into their beautiful mediterranean decorated restaurant. read more

Atmosphere was ok. Food was a little pricey and very so-so. Service was ok. One and done for me

*Watch what you are charged* I'll start off by saying the food is pretty darn good. The first few times we went, we enjoyed ourselves. We ordered pickup today and I'm definitely irritated with a few things. I called in and placed my order, the young man was very friendly. I was looking on Napoli's own website at their menu and prices and ordered manicotti & fettuccine. When my husband returned, he handed me the receipt which showed a higher price than it should've been going by their own website. I called in to ask and the employee said they haven't updated their site in quite a while. Aside from being up charged on two items, I was extremely disappointed to open my container and see the 4 extremely tiny manicotti's sitting there. It wasn't worth the money unfortunately. We were also charged for using our card which stinks. This is a cute little place and I've told so many people about how we enjoy it here, but we may be rethinking returning in the future :( read more

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If I could give this place 0 stars, I would. First, I struggled really hard finding something on the menu that sounded appetizing. To no avail, I decided to just go with a simple spaghetti and meatballs. My order comes out with a huge pile of spaghetti and 2 small meatballs; I'm talking the size meatballs you buy in the bag at the grocery store. I asked my server if 2 meatballs was common and if not could I get another meatball. He responded that he wasn't sure and that I might have to pay for more meatballs, but he would check and let me know. 10-15 mins later, (after I've finished my meal btw) he comes out with a bowl of 4 meatballs. I was a bit confused because he told me he would go check and let me know. However, he came out with a whole bowl of meatballs before confirming if what I'd already received was normal and before confirming if and how much I would be charged for the extra meatballs. Since I was done with my meal (mind you 10-15 mins had passed from the time I initially asked the question to the time I saw him again and with a bowl full of meatballs) they were no longer necessary and I was full. He brings me the ticket to pay, and I see that he charged me for the meatballs. I informed him that when I made the request, he stated that he would let me know the answer to my questions, but instead he just brought the meatballs out and because they were brought out after I was finished with my meal, I was not going to pay for them. Another individual (who I assume is the manager) then comes to the table and says in a very rude way " Is there a card to go with this ticket? Yes, you WILL be paying for the meatballs." I explained to her the situation and she responds that the server is new and he didn't know any better. However, she is still going to charge me for the meatballs. I told her I did not think it was fair for me to be punished for his mistake. She then walks away, reprimands the server and then comes back to me and says she's not going to charge me because he admitted fault. I'm sorry, but in a service industry, this was done completely backwards in so many ways and when I tell you she was rude... she was RUUUUDE. DO NOT EAT HERE!!! read more

Service was great, food was amazing, garlic bread is so good!! The environment is great too! So so happy we came here for lunch ! 5 out of 5 stars read more

Napolis Italian Bistro - This pizza was so good! . Can't wait to go back ! - Wine Bars Near Me - Belton, Texas

We were in downtown Belton and stopped on because of the positive reputation in the community. The service was super nice and the chef told us how items were handmade. The Risotto ai Funghi was the rock star of the evening. Rich and creamy and perfectly prepared. Lobster ravioli was the pleasing bit we might get something different next time. The food was served with warm garlic bread and it was all wonderful. We enjoyed our relaxing time here and enjoyed it quite a bit. read more

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Very welcoming, good service, some dishes are more authentic than others. The owner is very approachable. He doesn't distance himself from his customers. grew up around a lot of passionate Sicilian, Northern Italy, and New Orleans Italians, who created exceptional food. I read more

Menu allowsed for many choices. The food was very good. Prices are reasonable. Staff was friendly.

We stumbled across Napoli's when looking for another business close by. All of the staff were friendly. We've dined in and ordered takeout. The food was delicious and consistent on all occasions. Their bread is amazing. We've also had their salads, chicken fettuccine, lasagna, risotto ai funghi, lobster ravioli, chicken parmigiana, the pizzas, garlic chicken soup, hot subs, and all of their desserts. So good! read more

I ordered a day ahead from Napolis 6 pizzas for a staff meeting I was having. Whoa! Hands down the BEST pizza I've had. 10 out of 10 recommend! Fair pricing but worth every cent! Way to knock it out of the park Napolis! read more

The food is freshly cooked, and amazing, not TV dinners like the chains. The service is impeccable, the employees love working there and it shows! This is a family run business and the family works hard to make sure their customers leave full and happy! The atmosphere is both relaxing yet suitable for a fine dining experience. The owner and staff allow parties in the side room and make sure everyone enjoys their special celebration. read more

I thought that having a nice Italian meal would be a good idea, even though I have had a great time when they first opened, and it eventually became not so good as the years rolled on. One more chance I thougt...one more chance. Well, the place was packed, and I expected it to take some time, but over 10 minutes to be acknowledged by staff when entering, then having no one come over to ask for drinks for another 10 minutes, then the person never came back, then 10 more minutes and another staff member finally came to ask for drinks. It then took 10 more minutes to get them, and we finally ordered our food. All this time, another member of staff was serving the table in front of us and was the original server that never came back with our drinks. I asked repeatedly for the rolls that come with the meal and they showed up after we received our appetizer. The appetizer was good, the rolls when they finally appeared were also tasty, and then we got the soup we ordered, and no spoons. When our mains came 10 minutes later, we had to ask for the spoons and after another long wait, we received them...iced tea spoons, not soup spoons. My main was supposed to be veal, usually I have received a piece of veal, not a processed veal patty and spaghetti that looked like it was sitting under a heat lamp for a while before being served to me. The booths are not anchored down, so the people behind me who had no control of their child, spilled a soda all over their table and floor, and ended up pushing their seat back pushing me into my table. My experience there took almost two hours, far too long. All-in-all, never will go back.....nope, never again. read more

Napolis Italian Bistro - The veal patty, not a real piece of veal and dry spaghetti. - Wine Bars Near Me - Belton, Texas

My family and I usually love Napoli's but this last experience that I had definitely left a sour note. Honestly, if our server had been competent it wouldn't have been so bad. After finding a hair in my meal, I let the server know. After looking at me suspiciously, she told me that she could either return my meal to the kitchen or replate it. I stared at her like she had poop on her lip because I was flummoxed. I responded that if that's the best that they could do, just return my plate to the kitchen because replating my meal wasn't going to do anything. She actually laughed and said, "yeah, I don't blame you. I wouldn't eat it either." I'm convinced that she was either really dumb, high, or a combination of both. read more

I hate to give a very poor review based mainly on service rather than the product, but I'm going to this time. I ordered a pretty expensive order (over $80) to be delivered by Door Dash. It came right on time, but upon opening the four bags I discovered that two dessert items were missing, a canolli and a slice of tiramisu. I immediately contacted Door Dash customer support on their app. The best they could do was offer me a credit for $2.00. Problem is that the canolli and tiramisu cost almost $11. So I called Napolis to ask them if they had the items in the store. I was told yes by the lady and was told that they simply hadn't packed them with the rest of my order. Now as far as I know the dasher is supposed to check to make sure that the order is complete, but in my opinion the ultimate responsibility is on the shoulders of the person PACKING the order. The lady told me that they wouldn't provide a refund for the missing items because they were picked up by a 3rd party, so I ended up having to drive 15 miles to pick them up at the restaurant. And their excuse was lame: "it gets busy sometimes." SERIOUSLY??!! Finally, in a case such as this, as a manager I would have AT THE VERY LEAST offered a complimentary slice of tiramisu or a canolli. Nope... NOTHING! Oh yeah, one more thing... I ordered chicken marsala on linguini, they prepared and packed chicken picatta!!! I was wondering why there was a whole lemon in the middle of the pasta as well as yucky capers mixed in thru out the dish. My gosh what a screw up!! And the picatta didn't even taste too good. If I could give negative stars on this experience I would. read more

So the best part about this place was the free bread and extremely friendly waiters. But, the food overall was pretty regular. The meal started off strong with warm baked bread rolls topped with butter and herbs, and we were able to get a second serving of the free bread However, with my expectations high from the bread the salad and baked pasta I received after were nothing special. To be fair, the side salad was under $1, but it had what seemed like pizza cheese sprinkled on it, tasty I guess but a bit strange. I ordered the baked eggplant pasta which was fine, but the pasta was not baked as long as expected, and the edges were therefore not crispy. The penne pasta and tomato sauce were very regular. Interesting, a friend who ordered the kids Ziti pasta got almost the same exact dish as me - it was in the same size dish (a bit weird since we were confused what the difference between the kids and regular portions is), and the Ziti pasta shape was...penne, the same as mine lol. I also tried the chicken parm from another friend's dish and the chicken was basically a large chicken nugget. Our waiter was super friendly and sweet though, and was really patient with any questions or re-orders of bread:) if you're in Belton and want some Italian food, this is a decent spot, but don't expect anything too refined read more

Napolis Italian Bistro - Wine Bars Near Me - Belton, Texas

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OMG I have never had Italian food as amazing as this! The service was incredible The sauce is homemade everything is so yummy! And I am super picky because my husband's family is Sicilian. I recommend it highly. You won't be sorry. And try the cheesecake. The just plain New York cheesecake has more flavor than any cheesecake I've ever eaten! read more

Best food I have had in long time, chicken fettuccine and veal marsala were superb, service was impeccable and we enjoyed the atmosphere! Definitely will return soon! read more

Lovely atmosphere, friendly, welcoming. The food is amazing, service is the best. I always feel like family. I moved to Hutto but the drive to Napolis is well worth it! I have seen a separate party room, but they can make space for larger groups as well as smaller tables and booths. Love this place. read more

This was our first time to visit Napoli. The food was phenomenal and the staff was so friendly! I highly recommend this place and we are already planning our next visit. read more

OMG!!! Love this restaurant, but my very favorite entree is the Salmon with the pink sauce and artichoke hearts!! Scrumptious!! The salmon is amazingly delicious........and it's a large piece, too. You'll love this entree! Guaranteed!! ENJOY!!! The Staff is soooo welcoming! Such a relaxed atmosphere, too! Gary & Linda read more

The food is FRESH!!! The taste is AUTHENTIC and offerings are large. From appetizers to desserts...not a bad thing on the menu. The owner is awesome and pays attention to every meal as if it were in his own house. read more

Just left. Had to be the worst service ever. Called ahead, needed to know about hours. The waitress wanted to leave and was in a hurry. She rushed everything so, got the order wrong. Hours are listed as 9:30 close. At 8:40 She was rushing and stomping. Concerned, I finally asked when they closed, she said around 9:10? I asked for another beer and she rolled her eyes. She rushed quickly to bring the beer. She brought boxes, dropped the check, grabbed her purse, and left over-rushing animatedly to punctuate to us that we had kept her late. I checked the time, 8:57, still not 9. I have been on the road for a week, many resturaunts. This was the worst service times ten. I was concerned about her leaving, a paying customer, she showed little to zero concern that I, the customer was happy, sad, fed, never again. Zero stars, minus two actually. read more

The food is super good and has such a homey vibe. Everyone is very friendly and it makes the dining experience wonderful.

We ate here for lunch and were very disappointed. My husband, and I both got chicken parm with a salad. To say the food had little taste is an understatement. The chicken looked and tasted like a Tyson chicken patty. The service was the only thing good about our experience here. 10 out of 10 do not recommend! read more

The restaurant was very busy. Servers were working hard to meet everyone's needs. Food was delicious! read more

Napolis Italian Bistro - Lobster Ravioli - Wine Bars Near Me - Belton, Texas

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Service was great and the ambiance was amazing. Great place to visit Food was good . I will definitely come back

Well, I had hi hopes but they were quickly dashed. The front is simple, but when you walk in is when the real disappointment starts. Ambience is sad, sparse and diner like. The staff was wonderful and tried very hard. Definitely good service. The food, well it was terrible. I order Lobester Ravioli which was a premade cheese raviolo. I asked for Garlic and Olive Oil sauce and they said their would be crabmeat. Well, it was shrimp and imitation crabmeat dumped on the plate. Did not venture to try anything else. 3/10; would not recommend unless the only option is eating dirt (which could have been tastier). read more

We learned of this new place via word-of-mouth. As Napoli being a home away from home for me, it was necessary to give them a try. Garlic bread never fails to be one of the best appetizers. As for our pastas... well... In the linguine with clams, the clams weren't real ones, only substitutes. The risotto is nothing like risotto should be. It wasn't creamy rice nor was it short grain or round. The rice appeared like long grain, definitely not for typical risotto. Lastly, the calamari basically didn't taste like calamari, and didn't have the texture. On the contrary, they have a lovely space for many to dine in, including sections for private parties. The bar area is beautiful with a wall-mounted TV. There's a tiny lounge area around a faux fireplace. The ambience colors are warm displaying paintings of Italy, including a picture of a famous coastal view in Atrani. read more

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So.. my husband found this place and we have been coming ever since!! We drive from Killeen to eat here. It's a family owned business the owners are soo nice as well as the staff. I've seen some bad reviews about this place on here and I'm like , I've never had their experience so I can't relate. What I can say is that their food is amazing!! Their bread is to die for. My advice, don't go off bad reviews come experience it yourself. I love the way it's decorated and we always feel welcomed. My favorite , the meatball casserole and the beef ravioli with red sauce. I read more

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This review is for their Elgin location. Stay as far away as possible from this place! Horrible food, everything is frozen or supermarket, anything but "Italian home cooking". No comparison to Luigi's. The calamari was nothing but frozen rings, no actual calamari. The capellini was tasteless,, all of the pasta was. The veal parmigiana was very small and tasted like a flank steak, not veal, the cheese on the top was not fully melted and the plate was ice cold. Only thing decent was the garlic bread. After we paid for our meal and left a 20% tip, not the servers fault the food was horrible, we asked to speak to the owner, just to let him know what we thought. He was very condescending, telling my wife that capellini is nothing but olive oil and vegetables. She has traveled the world, eaten capellini the way it is supposed to be served, knew what it was before she ordered it, and more importantly how it tastes at actual Italian restaurants, being talked down to by someone selling supermarket pasta with frozen vegetables was the final straw. We won't be returning and highly recommend going to Olive Garden before you waste $90 for tasteless, frozen, reheated food. read more

Just got some bread, Alfredo sauce and some fried ravioli. Honestly it was pretty good. I ran in and got some takeout. Huge thing of Alfredo for dipping the garlic knots. And it wasn't that expensive either. read more

The food was fantastic, the service was great. Definitely will go again and tell my friends about it. The ambiance is okay but not a special night out place. read more

We had such an incredible experience here tonight...from the appetizer, the 4 incredible entrees (of course I had to taste the kids & wife's)...and we were so very well attended to. EXCELLENT EVENING!!! read more

I had the BEST fettuccine, hands down. The prices were very fair and the portions large. 2 large pizzas were more than a family of 5 could eat. we will dine in again ! read more