I have been using NaperBlackLimo now for well over 6 years they are always on time and historically get to my home at least 10-15 minute early for our pickup. The airport pickup process couldn't be any easier. I've never had to wait more the 5-10 minutes after calling them. They monitor all their customers departures and arrivals to ensure a stress free process and great customer service. I have tried several other limousine services in the Western Suburban over the years but none come close to the services and pricing I have received from Osmond and his staff of professional and safe drivers. They take pride in there Limousine fleet they are always clean and free of cigarette scents. I would HIGHLY Recommend NaperBlackLimo to anyone for their personal or business transportation needs. A VERY SATISFIED Customer !!!! read more

These guys are awesome! Always on time and never charge any extra hidden fees. Their drivers are always professional and their vehicles are always spotless. Oh, did I mention they have the best rates of any company I've seen in Chicago? Stop waiting and book with these guys you won't be disappointed! read more

Now they have said that I need to prove I cancelled the reservation. Well I called and let's see you never came to pick me up so it had to have been cancelled. Such a scam. read more

Hello, all I gotta say is I got the ride to the airport from St Charles with the nice drive and a clean sedan.. Ozzy gave me excellent price and he was friendly and help full for my reservation. read more

Needed a ride to O'Hare with a predawn pick up. Our driver was on time and polite. The cars headlights kept turning off and the driver stated that someone had bumped into the car and they have been doing it ever since. My family and I felt very unsafe in the vehicle and two separate times a vehicle (once a truck and once a car) merged into our lane and almost hit us. I don't think the other vehicles could see us because headlight situation. We will not be using this company on the way home. read more

I was looking for a limo to take my daughter downtown as part of her 30th birthday gift. After checking the reviews here I decided on Naper Black. I booked a sedan that night. Two days later at exactly the correct time, there was a huge stretched limo backing into my driveway! I couldn't believe it. For some reason I got way more than I paid for. The driver was a complete professional. I will use only Naper Black Limo any time I need a limo in the future! read more

GREG did an excellent job. On time with a great car!!!!! A very nice experience. If I could give 10 stars I would.

Someone in my office has used them and has had issues, they're late for pick ups (both at home and the airport). She's decided not to use them anymore. I canceled my reservations so I didn't run into the same issues. I asked them to email me back to confirm confirmation of the cancellation, I received one. The night before the canceled pickup I received a text from a driver confirming my pick up. I told him I'd canceled and that the office must not have told him. The day of my return I received an email from the driver asking where I was as he'd seen my flight had arrived. I called him back stating I canceled the pickup earlier in the week. Pretty bad customer service. read more

Excellent service! Always on time! New Cars! Very clean in and out! Last minute pickup and drop off with no problem! Making a reservation online or over the phone is very simple and fast! You can't beat this price with these nice cars for transportation service! Will recommend and use again! read more

I come to Chicago from Dallas all the time. Since my timings are so variant, I often end up needing to be picked up or dropped off at the airport. So far it's been a good experience with Naper Black Limo. They have been reliable, honest, timely and have reasonable rates. Last time i used them the driver offered to help me with my luggage and even with my son's booster without making it a big deal. I appreciate their services! read more

I use this limo service every week. Their prices are the best and they're always on time (ask for Cyrus!). Definitely recommend!!

I have used Naper Black Limo service on a couple of occasions in the past to go to Midway Airport. They are prompt, courteous and affordable. I would recommend them over any other limo. service I have taken! read more

I booked a Limo for December 2nd for a 3 hour service for my niece 15th birthday party. I paid a total of $288. The pick up was scheduled at 1:30pm and church was at 2 pm. The driver was late by 9 minutes, of all things the guy never once got out the car to greet myself or my family, yet alone apologize for being late. I had to approach him and tell him where to pull up at and keep in mind by this time we had 10-15 minutes to get to our destination. Above all the limo was dirty you could see the dirt marks on the windows, dust prints all over the exterior and bird poop on multiple windows. (Pictures attached) I called immediately to inform them of the disappointment of the presentation and services I did not receive for the amount of money I paid. Whoever I spoke to on the phone seemed to have no care of how disappointed and embarrassed I was and said he would have management call me. It has been 3 weeks and here I am writing this review since I have not received a phone call and/or any money back. read more

Great service. They were on time, courteous and the car was very nice. I would highly recommend. Driver even asked before detouring to avoid traffic so that I knew exactly where we were going. read more

One of the best services, for the price. My job used to use someone else, but they had better prices, and service. They are About $15 cheaper then the competition, and the cars are just as nice. read more

Great experience, good prices. We made use of a sedan and an SUV and both vehicles were beautiful, clean, and well stocked. Our drivers were friendly, knowledgeable, and professional. We will definitely use your service again when we find ourselves in Chicago and would recommend it to all our friends. Thank you! read more

Have used this company a few times now and so far they are flawless! Our plane arrived early tonight and customs was a breeze so we were a bit concerned we'd have to wait awhile, but 5-10 minutes later we were heading home. Great service and very friendly drivers. read more

We hired them for my wedding and it was amazing service. They arrived on time for each event! Can't wait to book them for our next event!

I used their service once and had a pleasant experience. The driver arrived on time and wasn't too chatty, which I liked. I really appreciated how he helped me with my bags even though I didn't ask him to. I intend to use them again for my upcoming travels. read more

I use this car service very frequently. They are reliable, professional, kind and always on time (if not early). The drivers are safe and the cars are very clean. I use this service to and from the airport(s) and to downtown. Highly recommended. read more

Picked this service after reading reviews and it could not have been any more reliable. We were concerned having a 3:15am pickup time to get to the airport, but I received a text from the driver at 3:10am stating he was there. When I texted back I'll be out in a minute, he told me to take my time. The driver was quick to take our luggage from us prior to going, and got it out for us when arriving at the airport. Very professional and most importantly reliable. read more

Amazing service. Stretch was new and clean!! Unbeatable rates!! The driver was on time and very courteous. Definitely recommended!! Will use again in the future. read more

Great Service! Amazing customer service (ask for Ali) and they always come through when we are in a pinch! Highly recommend this limo service, especially for last minute needs! read more

I have nothing but good things to stay about Naperblack. It's the only limo service I'll ever use. They are friendly, on time, professional and every driver I've had has been amazingly friendly. The first time I used them was for a flight to Texas at 4 a.m. and I could not have asked for a better limo experience so early in the morning. Never using any other service again! read more

Car is nice, driver was apologetic, but when someone tells me that I will be picked up in five to seven minutes, and I in fact did not get picked up until 40 minutes later, it leaves a bad taste in my mouth. I had to call multiple times to see where our driver was, and on my fourth call they stopped answering my calls. Sunday afternoon traffic situation so there really should've been no problems. I will say that my pick-up time was scheduled for 3:15, so technically they were only 25 minutes late. The problem is that they should've been honest from the get go, and suggest that I grab a cup of coffee inside the building. When you tell someone to stand in the same spot waiting for a car that takes 40 minutes to get there, you're just being rude and inconsiderate. Should've used Uber. read more

I would disagree with the above person, firstly because she hasn't actually used the service. I've been using NaperBlack Limo for quite a while now, and the only times that I have had to wait at the airport was Thursday nights, that too because of the terminal traffic. I've used other limo companies before, and was not satisfied as much. I have recommended NaperBlack Limo to all my workers and have yet to receive any complaints! read more