The pick up driver Petro sent a text message introducing himself along with the license plate of the vehicle that would be picking us up, he was on time, open the doors for all four of us, had water available, and even let us play our own music.
The driver that picked us up at the end of the evening, Arnt, sent a text message stating that he was at a specific location, did not provide make a model of the vehicle nor the license plates without me asking for them, did not get out and open the doors for us, did not have water available for us. He did stay in contact with me back-and-forth via text message. Since he waited for us, and a late fee was never discussed, I gave him an additional gratuity of $100.
This was the first time that I have ever attended a concert at Soldier Field. The limo was able to drop us off at the venue but unable to pick us up from the venue due to road closures. I was totally unaware of the reality of delay in having to walk thru the crowd for a mile to get to the vehicle afterwards. I originally made the pickup for 11:30pm. Once I reviewed how far and how long it would take to get to the vehicle, I spoke with Heidi and pushed the time back to 1200am. I feel like Heidi was aware of my concerns and probably knew that we weren't gonna make it there by 12 o'clock but yet said nothing to make me aware that the time scheduled could result in additional fees. Unfortunately, we didn't get to the vehicle until 12:30 am. So, I was charged an additional fee of $126. Heidi never once mentioned a late fee, via chat or on our phone call. Yes, upon review after the fact, the late fee is mentioned in a fine print pdf attached to the bill.
Now let me tell you how even more bogus this company is, I originally asked for a pick up and drop off from a location on Calumet Avenue, which is only a mile away from the venue , to and from the venue which was only gonna be $20 less than what I was originally charged for pick up and drop off from 30 miles away. After reviewing all of this, they literally would've charged me $200 for the pick up after the concert, for making me walk a mile and walking two blocks past the location in which I asked them to drop me off at. I so wish I would have saved the chat messages with Heidi. I understand business is about making money, but you would think that you would want to have a repeat customer and not to screw them over the first time you use their service.
Poor business practices = no repeat service for me!! read more
