Horrible Experience!!
Short Version:
Did not get the limo we reserved, a different limo company was sent, charged an extra hour we didn't use, my credit card info was given to the other limo company without my consent, and when I spoke with Mike about my issues, he hung up on me
Long Version:
We hired Major Symphony for a funeral service. Specifically asked for a 14 passenger black limo, as it was for a funeral. Mike stated that there was a 1% chance we would get a white one I Now personally doubt he even has a black one because a white limo shoeed up from a different company.
We got back 10 minutes past the 3 hour reserved time. Mike had told me that he would pro-rate any extra time.
My credit card was charged 393 by Major Symphony and 131 by MM limousine for the extra hour. I never hired, provided, or authorized any other company to charge my Credit card. After trying to resolve this issue with Mike, he gave me the run around. I confronted him with proof that we were not in the limo for the extra hour and he hung up on me. When he called back he said the contract states he charges hourly, which trumps what he told me. He then told me if I wrote a bad review, he would sue me for slander.
If you do hire Major Symphony, make sure you get everything in writing and read the fine print. If you get the 1% speech, know that your probably getting that 1%. Also that Major Symphony might not be picking you up and that your credit card info will be passed on to another company. When you call to dispute something, you will be met with ignorance. Too many other limousine companies, to deal with this one. read more
