It's an absolute shame that they have dismantled the only affordable way servicemembers can work on…read moretheir vehicles. The signs are still up and the phone message is as if it's still open, but no one answers. We don't join the military to get rich, but there have always been things like MWR Hobby Auto centers to help save our pitiful pennies. This has been one of the perks I have enjoyed the most in my career. So sad to see it die.

I love this place; although I don't go as often as I used to because I drive a better car than I…read moredid in days gone by! Recently I got to a stage on the project car (aka Betty) that it was time to turn to brake drums and I could think of no place better, or more economical to tackle this task. The downside? You gotta already have access to the base; but hey, a lot of my fellow yelpers fit that requirement. Oh, and you better not be afraid to get dirty; this place is hands on; they'll help if you really need it, but you are the labor and talent working on your wheels. Tire mounting and balancing, brake drums and rotors and the like, the onsite tech will handle the machine work for you, but you gotta have those things off the vehicle yourself. A bay or two are set aside for oil changes and other quick work, stalls and lifts are available for the more time consuming work. They have a storage area, for a small fee, if you need more than one weekend to get the job done. You don't own more than basic hand tools you say? That's okay too, there are plenty of tools available for use. You just gotta follow the rules of the Tool Crib. Parts of Betty and I will be back soon!

Did not honor groupon - they do not take calls sometimes will send a text no appointment offered,…read moregot my refund from groupon

I bought a Groupon for "comprehensive" "replacement of front and rear brake pads and rotors" from…read moreKNEI SERVICES. Included in their offer was statement "Choose from several options that cover all aspects of brake maintenance including pads, rotors, and calipers. With expert mechanics handling each task efficiently within the DC Maryland Virginia area through mobile services, convenience is assured. You will benefit from detailed inspections that help prevent potential issues before they arise while enjoying reliable service from highly recommended professionals who prioritize customer satisfaction at every step." I bought "Experience KNEI Services' comprehensive brake pad and rotor replacements for front and rear with up to 50% off" and assumed it included the parts. It did NOT. I first contacted KNEI on May 7 to set up an appointment and KNEI said it didn't include the parts. I didn't complain and ordered all the parts for @$200 for the kit including bolts, pads, and rotors for front and rear brakes for my car. Told KNEI on May 15 I had received the kit with all the parts on May 15. I subsequently left 3 more voice messages (calls always answered by recording to leave a message) and an additional ten (10) texts between May 16 and June 5 again requesting that they suggest several times for an appointment and was completely ghosted except for 1 text on May 30 "you received all the parts?" --I had previously told them in 3 different texts I had the parts but I replied within 24 hours "yes, everything" and "Provided my VIN#, the Part #s and my address several weeks ago in previous texts" and have never heard from them again as of 6/16. Since my brakes were grinding and I had been trying to schedule an appt since May 7, I called another company on Friday June 13 whose website said they did brakes and they came out Monday June 16 at 9 AM and fixed my brakes using my parts. KNEI's link to their website still as of 6/16 goes to "404. That's an error. The requested URL / was not found on this server. That's all we know." Fortunately, I charged the Groupon to AMEX and sent them a .pdf of all text communications and reported my 8 outgoing calls with zero incoming calls and link to defunct website and AMEX credited me the Groupon cost. THERE IS A REASON KNEI Services had to sell Groupons. I finally found their website searching for "KNEI brakes" and it went to KNEI SERVICES website and under "services" provided it lists: "Services Offered Verified by Business Auto electronics installation Auto electronics repair" Says nothing about brake repairs. As of 6/16 I still have not heard from KNEI since May 15 (despite 10 text messages and 3 voicemails just since May 15) with exception of "You received all the parts?" on May 30. If you want to spend 6 weeks trying to get an appointment and then be ghosted, use KNEI. I would never let them touch my car EVEN IF they refunded all my money and paid me $1,000 to delete this review. AVOID KNEI SERVICES like the plague!!

Great customer service. Very knowledgeable with everything. Goes out of their way to answer…read morequestions about the parts you are buying and makes sure you have what you need

Cool shop with cool folks :). In an interesting building…read morewith a story all of its own, and friendly service to boot :).

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

I have been getting my cars serviced at Precision Import Service for over 20 years, first when they…read morewere in Merrifield and now in Chantilly. They always provide excellent, reliable service from very experienced mechanics and ownership.

I have a Nissan Versa with 65K and take good care of it. I felt it was sluggish on acceleration of…read morelate, and took it in this morning to Precision Import Service so that they could take a look at it. The service I received was top-notch! From the lady at the front desk who greeted me and checked me in, to the gentleman who test drove my car and inspected it and told me that what was needed was a CVT drain and fill. Everything was explained to me upfront, what needed to be done and the cost which was quite reasonable. All was done in a timely manner. I am so grateful to Precision Import Service not only for their friendly and expert advice but also for their honesty. This is a trustworthy company and I highly recommend them for any of your car needs!

It's true, you can ALWAYS tell an employee, from a manager, from an owner…read more The employee will close someone else's business early that he/she does not own, every day by just a few minutes causing that business money and potentially customers too. Today I pulled into the NAPA Auto Parts in Clinton, MD at 5:54pm. As I was exiting my vehicle, a tall, older, black male was coming from the outside left of the store walking toward the entrance and yelled out to me - we are closed, we close at 6pm. I said, it's not 6pm, it's 5:53pm. He didn't respond - nothing to say - as I was correct. It was not yet 6pm and they had already closed the store. As he looked into the door a lady unlocked and opened the door to let him in. I snapped this pic before I drove away to confirm the time of my departure and the store was close. NAPA your employees are causing your business money and customers - and I won't be back and many others will not either after reading this review! Do better store employees!

More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

Very pleasant team of sales staff and sales manager to work with…read more I send a query about a BMW X3 in their dealership and I got a quick respond from sales team. The sales person, Mr Vlad texted me all the detail information about the car and even a video recording to show me all the inside and outside of the car. The nice sales manager Milos called and gave me the best price. That types of service and support are unique! Thank YOU!

Purchased a used 4-series BMW convertible as a second car from this dealership. A year later I take…read moreit for regular service and I am recommended $13,000 worth of repairs. I put less than 6000 miles on it. I have them install a new battery and that is it. I get a text the next day at 9:50am telling my car is ready for pick up and to make the picker quicker to pay it online. I paid it online and went to pick up my vehicle. Stephanie informed me that it was not ready. I checked on it several times and finally went to the service manager TJ around 3:00pm to complain. He agreed to follow up. Stephanie ends up calling me on my cell to tell me she reached out to her manager to discuss, and he agreed to refund $200 for the inconvenience and my vehicle should be ready in 30 minutes. I let her know that if it more than that we may have to renegotiate my refund. For the record, she did not reach out the manager, I did. I guess she wanted to pretend that she was being proactive when the truth is after several hours reaching out to the manager is exactly what SHE should have done instead of me having to. I finally get a call about 40 minutes later telling me my car is in the lane to be picked up. IT WAS FILTHY!!!!!! I could not believe that after my car being delivered to me about 7 hours after being told it was ready that they bring my car out with salt all on it from a recent snow fall and the inside not vacuumed. What an insult. You waste my entire day and then deliver my vehicle this way. It is two days later so I called to ask about my refund and why my vehicle was not washed. Stephanie told me that a request has to put in for the refund to get approved first. news to me. She then said because I had waited so long, she did not want me to wait another 40 minutes for a wash. Seems that decision should have been up to me. I am over this place!

Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.