You never want a check engine light on, but especially when you're out of town. Thankfully, the guy…read moreworking today helped us out with the code reader getting us the answers we needed fast. Thank you for being so helpful.

They would not return parts I purchased from a discount shelf. not even credit to get the correct…read moreparts I needed. No heads up when purchased. asst manager said there was a sign. I saw no sign.

This was unequivocally the most amazing customer service I've ever experienced at an auto parts…read morestore. When I walked in, a young man greeted me and asked if he could help me find what I came for. I said, "yes." He helped me select the washer fluid and tar remover I came for. After I paid for it, he offered to carry it to my car. Normally I would have said "no," but he seemed so happy to do it, I agreed. Then the shocker. When at my car, he asked if I would like him to fill my washer tank with the new fluid. I said "Sure!" He proceeded to do it taking care to be respectful of my new Audi Q7. I will definitely be back.

I always come to this Auto Zone because the people are so friendly and helpful. Today Blake helped…read moreme with an engine check light diagnosis. He was doing the same thing with another vehicle but while he was waiting for some information for them he went and got another machine to start helping me. I told him I could wait but he assured me it was no problem. Great guy!

This is the only auto parts store that has never and I mean never let me down when looking for…read moreparts. Even for my Celica where most have been discontinued, they recently pulled through for me again and had what IO needed. I always go with these guys first. Thank you so much for being my auto parts hero. Julie Neff

needed a new battery last minute, customer service was impeccable - installation was quick and…read moreprecise. Grateful, thank you to the staff.

Mike is super helpful and very friendly! He actually opened up shop for me to get me parts in an…read moreemergency situation! Prices are reasonable and his knowledge is excellent, much better than the short term help at discount chain stores. If he doesn't have it, he can get it. Give him a shot and you won't be disappointed.

I started working with Mike's Auto Parts Connection on a recommendation from a trusted mechanic in…read moreBend. Mike and his team have absolutely treated me right. They did a carburetor rebuild for me on an old 360 that was positively a game changer. Good advice. Fair prices. Locally owned. What's not to love!

Worst is the service ever As a business owner Parker…read morewouldn't look to see if the products I asked for were in stock and sold me what I didn't ask for then was rude because it wasn't the right product he apparently knows more than everyone in the automotive industry I will never be shopping there again and will urge friend to do the same.

First, I am a very calm nice guy. Never want to bug people or write bad reviews just for fun. I…read morelove people. So, I went on line today and ALMOST ordered a new battery but thought I'll pay for it when I get down to NAPA. The price on-line was $119.00. (I could have ordered it, but chose to pay in-store). So, I called NAPA on 27th to make sure they had my battery. A guy said they "have 3 in stock" when I arrived the same battery as 189.99! (To me $70.00 is a lot of $) So, l told woman employee 'I JUST drove from the west side of Bend'. She said 'What is that, 4 miles?" Basically saying it didn't mater that it took an hour drive total out of my busy day. I almost blew up... but turned and walked out. Can NAPA answer this question. "WHY do companies hire people that loose business" A simple "I'm sorry"? There is NO customer service here! I WILL NEVER step foot in a NAPA again. You obviously have too much business and DON"T NEED MINE! Unbelievable. Bye.

Bad. Their representatives didn't know about the vehicle…read morethey were selling ("of course it has built in navigation" - no, it doesn't), "we will give you a couple of free oil changes" (no they won't), when I mentioned that it didn't charge completely overnight, they said I would need a different outlet in my garage (no, just change the settings on the charger). Now it has a recall, that the national site acknowledges, but when i contact this dealer, they say their is no recall and refuses to schedule service. Bad, bad, bad.

If you decide to purchase a used car here, be sure to check everything and ask for everything you…read moreneed. They will not be honest about the vehicle and attempt to skirt around the questions. They will hide things that should be disclosed and they are lazy about fixing even small inconveniences. Also...they say they change the oil, yet it's still dirty...they didn't change the filter. Who does that! So don't buy from them if you can help it. If you choose to, know you are getting half the information and they will quicken the process if they can. Getting you locked in before you know it.

I purchased a 2024 Tremor F350 to tow my 27' Airstream. I thought it was overkill but the truck has…read morebeen awesome; best truck I have ever owned. However, I just received a recall notice telling me it is dangerous to tow because of a software issue that may disconnect the trailer brake. Not good. When I called service today, April 20th, I was told I could make an appointment....in SEPTEMBER. That's right, 5 months from now. I could also drop it off and they would work on it "when they could get to it". I asked if this was weeks or months and I could not get an answer. This is unacceptable for a one year old vehicle that cost north of $100K. Do better Kendall. For this fact alone I could not recommend this dealer. If you sell cars you need to service them within a reasonable time. UPDATE: Kendall folks saw my review and called me. David Citron in Service was friendly, apologetic, and very responsive to my concerns. He told me to come in immediately and have the recall addressed. As problematic as the initial response, this step was above and beyond. And much appreciated. I rate this solution A+ and change my rating.

Customer service is non-existent. All employees need to read Kendall's mission statement.read more

The staff at Jerry's know what they are talking about, great service and advice. My go to RV shop.read more

Jerry's has taken great care of my RV for many years. Always on time and reliable. I highly…read morerecommend their services.

The experience was 'meh', purely transactional and nothing exceptional…read more The good: -Polite and mostly responsive sales people, knowledgeable about the used truck I was interested in. -ultimately repaired a ripped seat for free (though we never discussed it, nor did I request it), I believe this was in response to a less than average review provided previously The not so good: - Test drove with one sales guy who said they could work with us on price then turned us over to another who flat out would not, even a small concession would have improved this rating, but when the markup was I'm sure in their favor didn't create sympathy for them. - Truck had some big knocks in the brakes 24 hrs after purchasing. They offered to have a look but said we'd have to schedule it online & it would cost us. Took it to Les Schwab and had the brakes fixed for free. - It was usually ~1week between communication from them on the checkins and follow ups on a few items.

Normally I wouldn't post in complaint of a place not giving a veteran discount. But this place…read morerubbed me the wrong way and made me feel as if my service to my country didn't matter. I went in with full intentions to buy a car, and fully understanding the car buying experience isn't what it used to be. The art of negotiations is done. So I just did what I always do when buying a car say hey "I am a Marine Corps veteran can you work that into the conversation with you manager to get a better deal." The response I got was pretty shocking to me and should make any veteran considering buying a car from this dealership take a step back and go somewhere else. I was going to buy this car regardless of receiving a veteran discount or not. The worst you can do is not try to save a little. But the response just didnt sit right with me. I was told that unless I severed 20+ years or discharged from the military with the last 2 years, they would consider that for a discount. Now I am not a 2 year service member nor was I a weekend warrior. I served 10 years with the full intention of doing 20 years. I deployed with 2 tours in combat zones! I sacrificed my body for this country and was given a full medical retirement after 10 years! But just to be told by a major business in the local community that my service didnt matter to them. This is absurd veteran status is veteran status. Doesn't matter when I was discharged nor is it any of your damn business if I served 40 years or 2 years. You dont know what a service member has been through. And companies like this should be ashamed by not giving the 1% something as simple as a military discount. You have completely lost my business. I will never buy a car from you or your affiliate dealerships, and I hope veterans read this and see this is just wrong!