It was my first time here, and it was almost as bad as you could possibly get. I went with my friend, who had Jenny as her nail tech. Her nails came out amazing and was completely satisfied. Half of a star is for Jenny for making my friend happy.
On the other hand, I got stuck with a nervous male who didn't seem to know what he was doing for the life of him. I started my manicure (full acrylic set) at least a full 15 minutes before my friend started hers because she had to get nails taken off. He was extremely quiet, but I sat back and minded my own business. I started noticing that he had trouble glueing on the nails, and began to compensate by putting an amount of glue I've never seen before. He took any excess glue and smeared it on my filed down nail, but I gave it a pass. I requested a narrow coffin shape, to which Jenny replied that he would file down later. He became extremely meticulous with the shape of my nails, and took way longer than I had expected.
Next, he started to use the acrylic powder to shape my nails. The amount that he used once again made me anxious, but I said nothing. I figured that Jenny (who was next to him) would correct him if he was wrong. As he finished each finger, he would leave the hardening liquid-powder formula on my skin, making it hard and dry in multiple areas. I found one ball and picked it off, but I had areas on at least three other fingers that I washed off later. He started filing down my nails again, and I could tell he was getting nervous. He began to file faster and more recklessly, cutting my left thumb and creating tender spots on others. By the time he was finished with just the base of my acrylic set, it had been two hours and my friend next to me had been done for a hot minute.
Jenny then called her husband over to finish the job (probably) due to seeing the looks on my face after two hours. He then, in a friendly yet rushed manner, finished an ombre design that I had requested. As he was polishing my top coat, he stopped for a second with my pinky and ring finger on my left hand. I felt something was wrong, but he said nothing, so I thought it was a fluke. At this point, I was extremely tired (I had been out since before 6 am) and just wanted to leave. I paid and rushed out, thankful for being able to leave at all. The other half star is for his service.
After further inspection upon leaving, I noticed that the color had bare spots, was not as gradient as I had hoped, and varies from nail to nail. Hardened acrylic was stuck to the underside of my nail, as well as the sides where it clings to my skin. If I run my finger down the sides of my nails, two of them are jagged to a point. My left pinky and ring finger are uneven. White nail polish and hardened acrylic were left on my skin, and I got no hand massage or lotion like my friend did. My nails hurt for the first time in YEARS. After all the time spent in the salon, I got no compensation despite the obvious look of distaste on my face. I'll be calling in the morning to get my money back or schedule a fix, but that's my last handout. After I get things sorted, I'm never returning.
UPDATE (11/21): I called right after work and Jenny saw me immediately. She explained that her brother (the first guy) wasn't comfortable doing acrylics yet. She then asked her husband to finish the job, who obviously didn't. She fixed everything for FREE, and was showing other nail techs how to properly shape acrylics and fade gel polish. She even added some glitter! It looks AMAZING now. Jenny really cares about her business, loves her job, and cares for her customers. She's really busy, but ask for Jenny! read more