I recently visited Nami Japanese restaurant on Federal Hill as I have a co-worker who has eaten there many times and raves about the quality of food. I went on Friday, February 21st 2014 between 7 and 8 pm. (I can't remember the exact time) We were seated up front, behind the host stand area by the front. A young woman sat us and gave us our menus and drink menus. After we waited for 10 minutes, we were getting concerned as nobody ever came to our table. We saw an employee up front if someone would be by and she said she would get our server for us. To our surprise it was the same young woman who sat us. She came over and asked us what we wanted to drink. We ordered our drinks and asked about specials and she said she would tell us when she brought the drinks back. After another 10 minutes she brought the drinks back and said she would come back- never explaining the specials- even after we asked again. This waitress was running all around us to a lot of different tables and seemed very overwhelmed. When she returned we ordered some fancy sushi rolls to start with. We tried to ask her some questions, but she was talking very fast and didn't really answer our questions. She rushed us to order because she said she was "very busy" so we just picked out rolls that sounded good. When our rolls were dropped of by a different server, we were delighted. They were beautiful and tasted so fresh it was amazing. A+ sushi! We were ready to order more food, but our waitress was running all over and was really stressed out- so it took a very long time to get her to come take our order. When she got there she wasn't very friendly and was abrupt and snotty when we asked questions. We placed our orders and she disappeared. As she was walking away I ordered another drink. She never brought the drink at all! She was running around and was clearly upset with all the people she had to wait on- yet we watched her seat 3 more tables and then return to take their orders...which made no sense- especially since she couldn't keep up with all the tables she already had and there were plenty of other waiters there. When our food arrived, we were delighted with what we had ordered. Everything was cooked and plated beautifully. However, it surprised us that our waitress never returned to see how we liked everything, especially since we told her it was our first time there. When some of the tables cleared out and we were finishing our meal, we over heard our waitress complaining to someone behind the counter about how she couldn't catch up, but was taking as many people as she could because she needed to get money to move. She also complained about a male co-worker, using foul language in front of the dining area in front of our table and others. We were angry at this as we spent a good deal of money and were treated to very little service and the service we did have was rude and rushed. I am a pretty mellow person as is my wife and friends, but we all agreed that this young woman was very unprofessional. There was even another table near us that was complaining about her and asked to speak to a manager, and after she said there was none there and walked away, they said they would be leaving a note or calling later to report her rude service. So- this isn't just us being touchy- this girl was really bad. Plus- it looks really bad to be ignoring your customers to complain about your personal life and finances while at work. Her attitude really ruined really good food. I know the economy is bad- but taking on more work than you can handle and complaining isn't going to help a new place get return customers...especially when there were other employees around. This week I told my co-worker who goes there regularly that we had a really bad server named Amanda that was rude and pretty bad at her job and she said she has had bad service from her as well and usually will ask for someone else when she goes, so this is obviously a common problem. (she never even said her name- I just got it off the receipt) It is a real shame that such a beautiful restaurant with such great drinks and amazing food has such a nasty employee. It was the worse service we have ever had and most likely we will not return. Next time we will go to Mt. Fuji directly across the street. The food at Nami is a bit better- but the Mt. Fuji service is sooooo much better. read more