Issac at front desk was super knowledgeable and nice. Helped me out with my questions and was super…read morepolite!!! Thanks Turners

I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

I was surprised there was a location in San Diego! I've been on there website before. They have…read moregood deals on ammo and firearms. People doing the gun transfers were great too.

pretty bad at customer service...called 5 times and no one answered the phone. Had to go in person…read moreand still no one was out and around to help me.

The staff is so nice here! I came in thinking I needed to replace my bowstring but instead he…read morelooked it over and waxed/tightened up my bow for me and even gave me an impromptu lesson which was super helpful. I'll be coming back here for all my archery needs. Thank you so much, bow and arrow shop!

Sold me some good quality arrows for target and hunting good place to purchase hunting goods small…read morebut but gigantic eye view of products I truly recommend for all archery fans

Anglers Arsenal is a family owned awesome business. Thanks John for all your great tackle and…read morewhoop those Western Plastics worms . Even from here in Texas he always has the kindness and respect. Thanks John

Angler's arsenal is a great place for fisherman. Great variety and good quality. The atmosphere is…read morefriendly and helpful. I was looking for a specific bait, which I can only find at Anglers arsenal and they had no I was looking for. I stocked up and will be going fishing again soon

I went in to purchase a knife for my husband and ended up walking out with a couple. Returned with…read moremy husband and bought a few more. Then went back to buy a Tomahawk. The quality is incredible. These blades will last several lifetimes. We highly recommend them. Gary, who is in the front office is very knowledgeable and very professional. He has helped us each time we have gone in and we will definitely continue to buy more. You can't the ability of walking in to hold the products to make sure it's what you're looking for. They also do have a website that is very user friendly and always updated. Thank you for the great knives. Inside they have some knives that are outsourced and Gary made sure we knew those were imported. I appreciate his honesty. See you again soon!

I Really Love TOOR KNIVES! I am glad that they are local to where I live in San Diego, California…read more I appreciate the Above and Beyond Customer support as well as of course the Epic selection of knives to choose from. I can appreciate the quality of my Toor Knives, they are all Flawless, and Most important Sharp as heck!! I highly recommend Toor Knives!! Thank you for Always providing Outstanding Service!!

So, went there and was planning to load up on tackle and whatnots. But, due to my hippie-like…read moreappearance, I don't think I got the best level of customer service. One-word answers tend to be a good indicator of, "get what came for and get out..." or "we don't serve 'your kind' here." Here's a tip to the owner- be nice to everyone. Give great service even to the gay hippies. Who knows, they might be a hardcore fisherman with lots of money to burn and just might buy half the stuff you got to fill up their tackle box. Or, if you're not very nice or helpful, they'll get their worms and never come back. P.s. start carrying cheesecloth... you're right next to a catfish-stocked lake. It's a common-sense item. Update: After reading the other reviews, it's seems only goodlookin' females and super masc men (and "normal" people) get good service and kindness from this place. Just spent $63 at Walmart on tackle (one day later) that would've gone to this store had they been more inclusive, inviting and kind.

5 stars all the way I go here all the time for my grandson love this place they always do the line…read moreand put the new reels on every time. There extremely knowledgeable and helped this women out that didn't know there were a difference in poles or reels lol oh yah or left hand or right hand ones hahah great place!

I had such a great experience here! I'm not in the military but I wanted a rucksack for my hikes…read more The ladies who worked inside were super kind and helpful. I accidentally purchased the wrong kind of bag, and they made a return easy! They even gave me a discounted price on the new bag. I noticed that one of the straps on the new bag was missing, so I took it back and LAURA was kind enough to go to the warehouse for me THAT DAY and searched for a new strap. She even offered to meet me after I got off work (when their store was already closed) to give me my missing strap. Wonderful experience. They went above and beyond for me!

Great workers ! Excellent Music in Store ! A recipe for success ! They gave many items you won't…read morefind anywhere else

Abrupt, rude and very unprofessional manager on the morning of 02/26/2026…read more Will not spend a dime or ever return to this Turner's again. Would rate zero stars if possible.

I went here for some fishing gear and got great service and guidance on local fishing from Jaden…read moreand Jonas. Very knowledgeable, friendly, and helpful.

This is long overdue (1 year?) but I just want to acknowledge how incredibly knowledgeable and…read morehelpful the "older" man working in the shoe section was as I was trying to choose shoes for a long upcoming trek. Because of him and the cashiers working at the time (who helped me with a return and a discount coupon and were very patient) I am giving this location 5 stars. This was a second visit. I only came back to the store as I had a return. My first experience was miserable. The "younger" male at the shoe area was very unhelpful, part of why I ended up with the wrong type of shoes. What was more distressful for me, though, was how he treated a very elderly gentleman who had trouble walking and putting shoes on and off. It was obviously an effort for this veteran to get into the store from his car, much less to the back of the store. (BTW, he did not appear homeless/disheveled/dirty. The clerk was quite dismissive of this man who was obviously in very very poor physical shape. I ended up helping him try shoes on (the clerk disappeared), and made suggestions the clerk should've been making for shoes that were easier to put on and walk in. Anyway, the clerk didn't seem to care about his job or the customers. I don't recall any other noticeable interactions with other staff. I had planned a 1 star rating but never got around to it. Then, my next visit I met the older clerk/manager? who was attentive, helpful, patient and everything the first clerk wasn't. So that made up for it for me. HE would've been kind to the elderly gentleman. And the rest of the staff was lovely. So I decided on 4 stars. I just hope the district managers talk to staff about kindness to all, especially for those who need it most.

I picked up a couple of pairs of shoes from this Big 5 Sporting Goods store. One pair for walking…read moreand another for easy to moderate hiking trails. They had both in stock, so located them was quick and easy, not to mention having my size. Both pairs were very affordable. The young lady at the register was very cool and helpful. The store was very well stocked and organized. They offer a good amount of parking at this location and a very good selection of shoes.

I drove out here because it's supposed to be open, but it's not open. Not happy about this. Why do…read morewe have hours here but no one pays them any attention. That's really inconsiderate for your customers. Maybe there was an emergency?? If so, let me know that this was a one off and not your vibe.

Whilst visiting from the UK we went to IMO as they were the only suppliers of Filson near to SD…read more We were not disappointed - I have never seen so much Carhartt together in one place - the store is piled to the rafters with great clobber, maybe 3/5 Carhartt, 1/5 Filson and 1/5 other. A great range of work jeans, shirts, shackets, jackets, coats, bags belts and hats. Could've spent a fortune, well, we did, but could've spent even more !! PJ provided excellent service and was very friendly and knowledgable. It's a good job we don't live in La Mesa - I'd be bankrupt.