I was surprised there was a location in San Diego! I've been on there website before. They have good deals on ammo and firearms. People doing the gun transfers were great too. read more

Sportsman's Warehouse - Sports Wear Near Me - Santee, California

pretty bad at customer service...called 5 times and no one answered the phone. Had to go in person and still no one was out and around to help me. read more

THE ABSOLUTE WORST GUN STORE IN SAN DIEGO. I cant even explain how horrible this place is about customer service. Employees will walk right past you and when you ask for help they tell you to check in. There is no service to check in, the wait time is always 50-60 minutes to see something out of the case. Buying ammo is a hassle with them since you can wait hours. On our last visit we checked in and told employees that we were just asking about a pistol in the case. 2 employees working with one customer. After 20mins we left and went to Fine Firearms to make our purchases there. Come to find out they MUST UP MY FSC CARD and it's a hassle now to purchase. We are officially boycotting and will never be back. We were already home when 3 HOURS LATER, we get a txt that we are next in the line. Many shops in San Diego are more friendly, knowledgeable and better equipped then this place. read more

Sportsman's Warehouse - How long the check in takes at Sportsmans. 3 hours later. - Sports Wear Near Me - Santee, California

Honestly, don't bother going to Sportsman's Warehouse. The managers specifically Jose will walk right past you and act too busy to help. The store is always packed, but there's barely any staff around--even for something simple like buying ammo. Super frustrating experience. I won't ever return. read more

I am a first time gun buyer so when I went there, I got this older woman to help me out. I mean by her demeanor felt like I was not welcome no smile nothing I felt uneasy with her helping me, but I forgot a document and had to drive home to go get it when I return. I got a young gentleman. He was really helpful, knowledgeable and welcomed me. I do recommend coming to the store buying all your camping hunting fishing needs. parking is plentiful and store is easy to get to. read more

Robby was excellent showed me what I wanted to see & gave me the correct answers to all my questions Robby was very business professional ! thanks again ! read more

If I could give zero stars I absolutely would. The last couple of times my husband and i came here we have walked out dissatisfied, and upset. And it's almost like they give short answers on purpose to be petty. I work in customer service industry and know how to talk to human beings in general, and this place is not it. We have ordered online multiple times and pick up in store, and each time there's no notice it has arrived, and this time they shipped half of our order to Oregon? We called to see where our order was and the woman on the phone was extremely rude and unknowledgeable. Save your money and gas and go literally anywhere else! read more

The employees are cool, especially the older lady that works the gun counter in the back. My 1 complaint is the scanning the QR at the gun counter. The cell service in the store isn't the greatest and it usually takes forever to talk to someone read more

Sportsman's Warehouse is fairly new to Santee. Located next to Michael's on Town Center Parkway just east of Walmart and across from Home Depot/Costco. Parking is plentiful. Becky and I stopped in to check it out. We're not actively in the market for outdoorsy stuff, but we were in the area. We walked in and were impressed with the inventory and the layout. Camping, fishing, hunting, outerwear, shoes, everything for your outdoor needs. Prices seemed a bit steep, but I guess that is to be expected at a specialty store. They do claim to have a price match guarantee, although some of the scathing reviews seem to indicate that might be a problem. Personally, I'm not really impressed with price matching. If you beat the price, now you've got my attention. I'm sure that when we are ready to pull the trigger on that Traeger we'll compare Sportsman's Warehouse pricing to that of the competition. In the meantime, I was very impressed with the variety of wood for my smoker. I'll definitely go to Sportsman's Warehouse for that. read more

Great place. Had lots of options and the store was really clean. The cashier who checked me out was so kind and helpful!

Went in to get ammo and targets, the staff is very helpful and attentative. I will definitely go back for my future gun purchase. Staff is very knowledgable read more

This a a Amazing sporting good store. They have cooking supplies. Camping fishing. Shoe. Guns . I been in a few over the years in different states. This one is a really nice store. The staff are amazing they Greet you right away. Make sure you are find what your need. They make you feel like your at home. Yes I be back and I always recommend this store to anyone. I brought some Jerry on this trip it was elk and venison and bison. Best was the venison . Sweet but not to sweet. If you never had some you should try it. My visit was a few days before the grand opening. Did get a chance to go back for that wish I could have. Thank you sportsman's for all be so nice and awesome I will be back read more

Well laid out & stocked store. Staff have always been friendly during my visits. I've ordered once online and did a store pickup. This method was very quick and efficient. read more

I like this store + it's employees ALOT. Great stuff. Good sales. Great employees + Great customer service. Employees are always happy, helpful, + knowledgeable. I Really only buy her if it's on sale + is the lowest, as the prices are usually higher. Only thing I would say needs to be improved, is the stock. There is ALOT more online than in store. They seriously need to have more of the popular / higher sales firearms carried in store. And I mean Staples for years. Especially being a California Store. They aren't out of stock, they just don't have them in store, then need to be ordered. ???? Just my opinion though. read more

I was really excited about this place. They have a good variety of products and large inventory of products you cant find elsewhere in San Diego area. However, last time I shopped there I had a really negative experience. The customer service was very poor, almost insulting. The guy behind the counter apparently was hungover and kept needing to take breaks. The other clerk came over to fill-in for him while the hungover guy nursed his "spins" and was very short and rude with me like he was annoyed that he had to help his buddy out. I just told them thanks but no thanks and left. The low reviews on here for such a new big box store are really ominous for this location. Maybe in other markets you can mail it in. But a store of this size and rent that doesn't have the brand awareness in our community is almost certain to fail. read more

Absolute worst customer service I have ever seen! I would give them zero star if I could. I normally don't write reviews but this business have such horrible customer service that I have to warn others. I went In the other day to order a fish finder and waited 15 minutes before they acknowledge I was there. 3 people working at counter. One was helping a customer and the other 2 were busy chatting. One was the manager who should know better. So I thought ok maybe they had something important to discuss but today I went again and same thing happened. Waited at counter for at least 10 minute while they chatted with each other and acted like I wasn't even there. They need to get training in customer service. Not only that, their employees doesn't know their products. I asked them about the fish finder and was looking to buy a gun, they couldn't give me much info in either because they don't know. For such a big company it's very disappointing that they have such bad customer service and they don't train their employees. I will never go there again. Lots of other businesses who will be happy to take my money. read more

gun counter employees will argue with you aggressively and with bad info or straight up made up info. filed a complaint with corporate. I highly recommend avoiding this place and go to a mom and pop shop with knowledgeable staff read more

Bought a shotgun online at a decent price. Scheduled my appt to pick it up. Website, paperwork, and everything else Sportmans Warehouse showed clearly stated bring in ID and credit card used to purchase. I did this and after driving 20miles I was told I needed the firearm safety certificate also. I had a digital version which was used previous times by other companies but didn't have the card on me so I wasted my time and fuel. Now I have to repeat this entire drive to get the shotgun I ordered. Upset that I wasn't informed I needed this extra paperwork. read more

Sportsman's Warehouse - Store pick up requirements - Sports Wear Near Me - Santee, California

I ordered and received a CRKT T-hawk from the online store. Turns out I got the same one as a gift. I called the site asked if I could return the one I ordered at the local store; they said Immediately, was greeted with interrogations about me being sure I didn't open it. It was clearly still in the packaging and in the box it was shipped in. It took 3 different people 2 different phone calls to return the money. Man, it shouldn't be this difficult to return and item; specially when it's still in the packaging and I had the invoice. read more

We bought things that were marked 50/ and we thought $.50. When I mentioned it to the cashier he said it means 50% off... okay... Are they ringing up right? Yes. We got home and looked at the receipt, and no discounts were given. Not impressed at all. Also not driving all the way back to dispute the charge. read more

Very unimpressed with staff in the archery department (Chuck) and the manager (Stewart?) is the only reason this isn't a 1-star review. A bow was sold to us by the desk staff and we were encouraged to come back when Chuck didn't call out of work so it could be set up... not ideal but with limited inventory, we made the purchase. We set up the bow at home (not our first rodeo for reference!) and a piece snapped off within a few shots. We packed it up and took it back on a day Chuck was working to see if this was standard product failure and get a replacement. He insisted that it was due to dry fire which is FOOLISH on a bow. Absolute rookie mistake that we would never do. He insisted and said it would be well over an hour until he could "deal with us" and turned and walked away. Luckily Stewart was able to refund us for the product failure and tried to apologize/write off the and attitude in the back of the store. Another cashier (missed her name but she had lovely acrylics!) was able to assist us as well because it was a busy day. read more

Don't buy from here these people are shady They did my paperwork wrong and in the end I got burned on the background check money plus they scammed me into paying for a new saftey card (that i already had but they were not accepting) I'll be sure nev to go to this store again read more

This place is close to being Disneyland for grown men! From hunting equipment to Kayaks. I was curious to see what was inside and assumed it was sports stuff but nope..... I walked into my kind of store! Their service was great and the value of certain things were unbeatable. They sell rifles, hand guns and ammo!! Like I stated, I was surprised to what they had inside. Come check it out if you're ever in the area. I might have to make another stop for more ammo cases!! Happy shopping!! read more

Greetings folks, My wife and I were at your Santee Sportsman's Warehouse today to resolve a minor issue with an advertised Mail Order Discount offer. Two of your front desk team members, Alex and Margaret (sp?), immediately started to help us out; they requested additional help from two other store managers, Shelby and Linus, who assisted us and quickly resolved all our questions and concerns to our satisfaction in short order. Incredible customer support that we will share with friends and fellow sportsmen and women. This is why we shop at this location here in Santee for our sporting goods needs, and in Yuma, Arizona when we go for our annual Dove hunts with family and friends. Fantastic personnel and excellent customer service...plus great pricing! Thanks again to your company and your dedicated employees. So pleased that you opened a store here in our great city of Santee. Sincerely, Mr. and Mrs. Felix (Bob) and Mary Jo Martin read more

Do not waste your time if you're expecting them to price match as they do proudly state. Let me explain.... Came out to support a new local business with the intent to purchase ammo & steel targets. I asked a few sales associate if they price match )because I noticed some items with steep price tags) they all told me they price match with online vendors AS LONG ITS NOT A MOM AND POP SHOP and they have it in stock as well as the online vendor. Perfect! Pulled up some ammo that was on sale online 556 at 40¢ a round. I showed the sales associate the price and they asked to see my phone with the details of the online list price. After a quick check the salesman told me "sorry, we cannot price match because the sku number does not match. Ok, no big deal, makes sense. I took to the internet again and found another deal with the matching sku number as requested! Showed the sale man again he told me it was good and had to get a manager to approve it. Shortly after, the manager shows up to verify the online price where I was told they cannot match because it's an online vendor and THEY ONLY PRICE MATCH WITH LOCAL BUSINESSES. I told the manager that that's not what I was told by his employees and that I went out of my way to have everything that they needed to price match, match. He reminded me that he was the manager and he was the one that approves prices. A little frustrated, shook it off and with the information I was given BY THE MANAGER about pricing matching local Business I asked about a steel target that Discount Gun Mart had on sale for $24. The manager asked if it was the same target and matched the sku # he checked it out and had me walk to the register where he checked the price and told me "SORRY I CANNOT PRICE MATCH." The excuse now I was given was that the price discount gun mart had it listed at was was cheaper than what they buy the product at, and that they are not going to lose money on an item. THEN WHY THE FUCK DID YOU GUYS HAVE ME JUMP THOUGHT HOOPS? MEET ALL YOUR REQUEST, SO AT THE END YOU CAN TELL ME YOU DO NOT PRICE MATCH?!?!? Don't waste your time going here! go to Discount Gun Mart or Turners. In addition, no name because NON of the sales associates or manager wore name tags. ‍ read more

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What a wonderful store!! It was very clean, and the shelves were full. The staff greeted my husband and I, Alexander is definitely an asset to the company. He is friendly and helpful. We will be back. read more

Sportsman's Warehouse finally close to San Diego and great location! Used to drive to Temecula for the closet location. This location has plenty of parking and easy to get to. I came here with a list of fishing gear I needed and I found everything here well stocked. I will be back when I have more time! They have knives, cooking for smokers, hunting gear , archery, ammo and much more. The employees I asked questions to, were friendly and took me right to the section I needed. read more

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So far so good. Ordered a long gun from S. Arrived at the store to do the paper work etc. and I was greeted warmly by staff. I received service right away from Gunnar(spelling?). He was welcoming and handled the paper work process efficiently and in a friendly manner. I made a minor mistake on a form and he patiently walked me through to correct it. I'll be giving them more business in the future. read more

Sportsman's Warehouse - Thanks Sportsmans. - Sports Wear Near Me - Santee, California

It is an awesome store guns and ammo no out yet their still waiting on permits but awesome store kinda like a mini bass pro shop read more

Sportsman's Warehouse - Sports Wear Near Me - Santee, California

Came in a day prior and out two guns on hold and they lost one of my guns the next day and made me wait an hour with no apology. I waited passionately and was treated like trash. Don't recommend going here if you're going buy a gun. read more

I was super excited when I saw this place being built. It's right next to Michael's and Buffallo Wild Wings. The store is large and it focuses on hunting/camping gear. It's a very clean store and very organized. Prices to me seemed fair. The staff was always been really friendly. Very large gun selection Here. I will be back for sure. read more

Service here is amazing, Alexander and his crew are such great people! Alex had helped me select my first firearm he made my selection so easy since I couldn't decide on which firearm I wanted for my birthday. he knew what he was talking about and sold me on my purchase, I'm so happy with what Alex had suggested. He's so friendly, always smiling very helpful and knowledgeable, and he remembers my name. I feel so comfortable coming into here and knowing that they value you as a customer, Thanks guys! Keep up the great work! You're doing GREAT! Appreciate you all, Sportmans crew Santee! read more

Do not go here to buy a gun. Only 2 people working the counter with 20 customers. Manager doesn't care and isn't helpful

Plan on waiting for an hour at the gun counter. Apparently it takes all of 3 employees back there to help each customer. I had made my ammo order online thinking that would save time. Definitely not the case. This place deserves their current 2 star rating. Terrible customer experience. Will not be back. read more

I visited this store today to inquire about a product. When I got to the counter, 3 guys who work there are all together, and one of them was talking to a customer. They can see us but no one came to help. We waited, and a customer came, and immediately one of the 3 guys came to his assistance and even glanced at me. I was hoping one of the 3 guys will help but didn't. I was standing there being ignored. Another customer came and that guy was asked if he needed help right away. We left and I can say their customer service was not good at all. read more

Wow....just wow. Eyrc, the supervisor for the gun dept was condescending and rude. My first time buying a gun and I am met with attitude and belittling spat (I am a 44 year old woman btw and have never bought a firearm....although I have used MANY). Eric spoke to me like I was an uneducated child. I can't believe this douche bag is the "supervisor" of his department. My 14 year old kid was with me! I had to tell him to go look around because of how I was spoken to. Everyone else was wonderful. They were polite, they walked me through the process. Although, it was obvious they felt uncomfortable with the way their supervisor was acting. I called and complained when I got home and was told there have been NUMEROUS complaints about this guy. I hope they take action because I won't go back if he is working. I actually hope he's there when I pick up my order because I will tell him to "f@@@ himself " and have a merry Christmas. read more

I really want to like and support the new gun store and ammo dealer. I'm a firm believer in our Constitution and the right to safely bare arms. The selection is very good at a reasonable price here. The problem is the staff and their lack of experience and training. I've bought quite a few firearms recently and have had great experiences. Discount Gun has crazy long lines sometimes but they have fantastic knowledgeable staff. Turner's staff is almost as good. The staff here are courteous but must be retarded, sorry but that's the truth. When it takes almost 3 hours to buy a gun and additional 2.5 hours to pick it up...that's insane. I hope is read by management to improve efficiency. read more

I saw that this store was finally open and drove down to buy my daughter her first bow for Christmas. I selected her bow, found a kids wrist release and went to check out. I was the only customer in line with two cashiers, one hung up the phone and walked to the back, the other looked at me and turned around and looked at a schedule. I stood there for over 8 minutes as neither cashier made any attempt to help me. I set my purchase, almost $350.00 on the counter and still nothing from the cashier. I started to walk out and talked to a lady who said she was the manager who only said I can ring you up, no apology, no nothing. With this type of service this store won't survive. read more

Wow, pretty bad yikes I was excited to get a new outdoor store here in San Diego but this particular location is NOT like other locations. None of the staff knows jack bout guns or hunting. I know way more about their products. Very unhelpful & poor management. Plus I showed up one night to purchase a shotgun 1.5hr before closing because I know they stop selling them 1hr before & the manager still wouldn't sell it to me. I was going to open a credit card too. Their loss.They just don't know what they're doing & only have the worst products in stock read more

This location would not price match an item for me. My item was discounted at one of the selected retailers listed under their best price guarantee. It doesn't make sense to me that they offer this to customers as an option to avoid having customers go out of one's way to shop with their competitors and not honor that guarantee in the end. It's great they opened a location in San Diego, but the service in this location does not compare to local competitors or the SW locations in other states like Utah or Colorado. Couldn't get anyone's name as no one was wearing a name tag on the sales floor or at the register. read more