Lynn is really good, she's nice and professional. I told her how I want to apply two colours for my mani and she did it exactly as I said, and these two stars are for her.
But my experience there was not satisfaying. I called them to make an appointment for mani and pedi at 2:45, and called them again for bikini waxing at 2:30, the girl who answered the phone told me bikini wax takes about 15mins so the timing is perfect. I even received two confirmation emails from them before my appointment.
When I arrived, on time, the place was full, there was no one at the reception desk, so I sit there and wait. A girl came to me and asked my name, I told her my appointment schedule and she left. And then the girl came back and asked me to sit on the pedi chair, I told her my bikini wax is scheduled first, and another lady (who did my waxing) said okay I can do waxing for you first if you like,I was a bit uncomfortable that moment because they scheduled my appointment and now it's like I'm asking for some kind of special request. The meni and pedi takes more than one hour, what if there's another customer scheduled for waxing after I'm done with pedi? Considering the place is so packed, it sure can happen.
The waxing lady was kind of in a rush, so of course it was more painful than my previous experience, when I get back home I found wax and some hair left.
After waxing I came out of the room, someone came to me and asked my name again, I told her it's time for meni and pedi, and I was led to a pedi chair. After 30 minutes I realized no one was doing my meni, considering everyone sitting next to me were given meni and pedi service by two person at the same time. So I asked them is anyone coming to do my meni, for the third time, they asked my name again and went to check the computer, I was really mad at that moment, and really uncomfortable, they explained no one can do it now because they are all occupied. About 20mins later a girl came and started to polish my fingers.
Finally, the service was done I went to the checkout, the waxing lady did the checkout, she just passed the machine to me without a bill, so I asked how much is the total cost(I know the service is done I have to pay no matter how much it costs, but isn't a customer deserve to know how much they are going to pay before inserting their card?)The waxing lady said you will see the price when you insert the card, okay, the total price was 130 something with 15% tip I paid 149 in total, but when she gave me the receipt there's only final payment without indicating each service's price, this is the most uncomfortable payment experience I had so far, and yes, never coming back again. read more