Nails Never. DO NOT entrust your Money, nails or time to this salon. GO SOMEWHERE ELSE, ANYWHERE ELSE!!!
TL/DR: Nails broke two days after getting them done. A different Tech tried to fix the nail but was extremely unsuccessful. Came back a second time for the original Tech to fix the nail, she could not do it correctly either. Instead of correcting the issue, making all my nails to look the same, they instead wanted to charge me for a new set or give me glitter on my nails which I did not like or ask for, and also charge me for that. Accused me for getting the color wrong. Didn't resolve the issue at all so I am now at a different nail salon giving them EXTRA money and happy about it because I refused to give Nails Never any more of my money and time, EVEN just for a soak off.
I got dip over my natural nails - except for my right thumb nail (I broke it, so they put a tip on).
That was Friday May 24, 2019. They charged me $35, I tipped Chen $5. I was pretty satisfied with my nails, I chose a light pink color, specifically Kiara Sky D514-The Simple Life, or as Nails Never like to call it, #92.
TWO DAYS LATER, Sunday May 26, 2019, said tip broke off...
They were closed the following Monday for Memorial Day.
Tuesday May 28, 2019 - I decided to call ahead to let them know I was coming to get a tip fixed that broke 3 days days after getting a new full set. A man answered the phone and when I asked him if he was going to charge me or not he responded "We'll take a look at it when you get here". When I arrive at the nail salon he tells no charge, and proceeds to fix the nail. 30 minutes later... My right thumb nail that he was working on looks NOTHING like my left thumb nail.... it's a different color.. it's a different length... it's a different shape... there are no similarities between my right thumb nail and my left thumb nail. I'll try to post the picture on here...
He CONSTANTLY tells me its not the same color, when I know for certain it is (I took a pic of the tiny jar because I loved the shade.. Thank Goodness!) After about an hour he sits back and tells me to return the next day when Chen would be available to fix the nail properly.
Wednesday 29th 2019, I go into the nail salon in to my relief Chen is there! However, she is also unsuccessful in matching the shape, length, and color of the nail to the rest of my nine nails that she did 4 days prior. When I informed them I'm not going to walk around with a mismatched nail and that I paid for a full set just days prior, they told me to just put glitter on it and that they would give me credit for 2 nails
Um... What? Who said I liked glitter? That's not what i came here for.
She then said nobody would notice but me that it was a different color.
Excuse you ma'am?
$35 for a brand new full set only gets you 2 days of good nails. The worst part is they want you to be OKAY with paying for their service provided which does not last.
I've been getting my nails done for over 10 years and never have I EVER walked out of a nail salon and my nails be this messed up 4 days afterwards, or the salon refusing to make it right.
Please, life is too short to spend on shitty service AND nails. read more