I want there for the 1st time. After I got my nails done, I asked how much told her I needed to get some cash they told me i neededto leavemy phone, never been ask that before. I told her I need my phone but I can leave my car keys or they can come with me to the bank. I tried to leave but they held me hostage and litterily would not let me and another customer out. It was the worst experience I had to call the police asking for help. All I wanted to do was get the funds to pay. Not a good experience at all. My husband told me I should have pressed charges but I just need to get away from these people. Do not go to that place. read more

The male staff member greeted me well enough. No chit chat, nothing said. The service was nice enough but then this rude, cold, agressive woman comes out of nowhere, takes over, and rushes me. She has no customer service skills and just seems annoyed to even be asked any questions about anything. I asked about gems and she said that she would charge me $5 per small rhinestone! Tell me you don't want to do it without telling me you don't want to do it. Honestly, not surprised that their salon was completelt empty. The third staff member was sitting and napping there. No manners, no customer service skills, no étiquette. I did not even tip her, that's how bad the service was. Ugh. Nail salons are a dime a dozen, one in every single plaza. See ya never! read more

I had the worst experience today. If I could rate 0, that is what this nail salon deserves. I did a refill on my nails (the owner); they chipped as soon as I got home. So I went back the next day to fix it. I walked in, showed my chipped nails and asked for them to fix my nails. Immediately, the owner started yelling at me, saying that she would NOT fix it; she would only fix it if the nail was broken. I was shocked; I was just here yesterday; how could you not fix my chipped nail? She continued yelling (I have video), saying that I chipped my nails on purpose and she would not fix it. I have never been treated this way by anyone; the aggression in front of other clients, the ignorance, the not caring about your clients, the need to be defensive and mean; all of it was horrible, and I WILL NEVER support this company again! Nonetheless, my nails were not fixed and are still chipped. Therefore, I DO NOT RECCOMEND this nail salon. They do not care about customers at all. If you want to waste your money on a rushed job, rude owner, and a place that does not care about you or your nails- this is the place for you. Let's support Nail Salons that deserve the support. There are PLENTY; this one is NOT it. Please do not waste your time and money on these people; YOU WILL REGRET IT. read more

LONG BUT WORTH THE READ Such a nightmare. I got shellac and my brows waxed. Not only did she shape my nails poorly (I wanted it almond shape), the polish itself was lumpy/bumpy for lack of a better word. I originally planned on getting a manicure, but the lady kept pushing me to get shellac done instead. Looking at my nails, I keep thinking "if this is what I paid for, I'm better off doing this myself." Needless to say, when I got home, I reshaped my nails the way I wanted them to look like. As for the brows, she completely disregarded the original shape I came in with, completely taking off the ends of my brows, stating that "there was no hair there to begin with," let me just say: the area there is thin and sparse, but hair was obviously there and could be seen. So not only were the ends of my brows completely taken off, one brow was shorter and thinner than the other. The room for waxing doesn't even have good lighting so when I looked in the mirror I couldn't see just how horribly she did my brows until I got into my car, saw it, and broke down crying for 10 minutes. Needless to say, I went back and demanded a refund for my brows (I got my money back, thank God). I DO NOT RECOMMEND THIS PLACE AT ALL. You're better off going to Nice One Nails on Airport Road even though that one is crowded and it's a long wait time, they actually do a good job, and they offer acrylics, for all you acrylic lovers. Either way you're better off going somewhere else or doing it yourself. If this is the quality of the service given, it's not worth your money. Overall, mediocre job. Never going back again. If I could give negative stars I would. Tips for the owner: hire a licensed aesthetician for your waxing services, or make sure your employees actually know what they're doing; test their skills - that goes for nails as well. And don't offer body piercings unless your employees are licensed piercers (you're risking the health of your customers, so it's good to make sure you have TRAINED and EXPERIENCED piercers). UPDATE: I had also written this same review and their reply was exactly this: "If you don't like our service then why you came back the other day for nails service. As you are 13 yrs old kid you don't know anything. We forgive u of what you write. And you don't know anything about body piercing. We have over 15 yrs of experience. And we can pierce you from top to bottom. If you have too much time on your hands. Go and hit the books. And apologize to what you write on here then we might let you back into the salon. Otherwise you are banned from all nails for you. From the nails for you head office" I am disgusted by how unprofessionally this company handles negative reviews. Seeing that I had a negative experience, I would obviously give a negative review. To go to the extent as to degrade me, call me a 13 year old, and demand an apology. Clearly this company has a lot to work on. I did not go back after my terrible experience, the funny thing is, they claim I went back there, and I was in the Philippines at the time. If they have over 15 years of experience, I expect amazing service, as opposed to the mediocre service I got. If this is actually from the head office, they clearly are the ones that need to "go and hit the books," in terms of their grammar. Still unapologetic and happy to be banned from this chain. read more

I'd give this place 0 stars if I could. I've given this location 3 chances. 2 after the new owner, and I can't fathom how poorly run and ghetto this place is. You walk in and there's absolutely no price list or menu for the services they provide. Just a big tv with surveillance footage of the salon....kinda sketch. You tell them what you want and they give you prices based off how you look. I was first told $30 for acrylic nails and regular polish, then they changed it to $35 right away, claiming it was "there mistake." then tried to charge me $5 extra for length even though my nails were standard short length.... then tried to push shellac on me but I told them my limit was $40 as I'm a student and don't make a lot of money. They decided to do the shellac anyway after I voiced my concern on how I was being charged extra for the short length. I noticed my ring finger extension wasn't put on properly and asked her to take it off and fix it before doing the acrylic. Of course she disregarded my concern and applied the acrylic anyway. Also, I came in and 2 of my cuticles were ripped and a little bloody because they're naturally dry. The nail tech didn't attend to them at all. Just continued to do the acrylics over top of my wounds, of course shoving dust and product into the open skin. The owners walked in looking fairly young with Louis Vuitton purses and Michael Kors slides, so I'm guessing that's were their customers hard earned money goes? Instead of towards a price list? I didn't realize until after when I was waiting for my ride that they had no price list. I usually only pay $30-35 including a tip. But this was just a horrible experience. I figured I live around the corner and could walk to this location to get my nails done but I'm sadly wrong. Would not recommend. Literally, go to any other location besides this one. read more

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Terrible!!! They use the cheapest products and charge you more than necessary, the staff were rude and combative, very confrontational and greedy people. the lady I had did not listen to my requests the nail style looked horrible and I had to ask her several times to correct her work until I finally gave up and payed for a service I hated. this salon is terrible and staff are disgusting . as a paying customer please don't go here save your money or do it yourself you might do abetter job read more

Fairly new nail salon in the neighbourhood so everything is still clean and new. Nice wall of polishes, lots of colour choices. I've been here twice for a manicure and pedicure. They don't try to push shellac on you which is nice. They add flower petals in the water they soak your feet in! Nice touch. Although there's a lot of stations, not many workers so can be a bit of a wait. Prices are average but worth it at this location due to the amazing service and work they do. Free wifi is a bonus. read more

A lot of variety in colours and styles. Good service and not too long wait times. There are also many workers and a clean environment. But sometimes they charge you too much. I like it because they don't force shellac. I'm a long term customer and I recommend this place. read more

Very bad service . Got a regular manicure and she didn't know a thing. I had to tell her to put a base coat when she was about to put the colour coat on me. She was giving me attitude for some reason. Told me to go to dry station but didn't turn the dryer ON for me and I ended up ruining my nails paint. She had to redo it again with an attitude! I told her that she should have turned the dryer On for me . Not recommended their Missisauga locations are much nicer with friendly staff. This location and their staff are not friendly at all ! read more