Love this spa! My cousin referred me and I'm so glad that she did. They are appointment only how I love that I am never kept waiting. The staff are friendly and helpful. The spa itself is beautiful and kept very clean. I recently tried cupping massage therapy here and I found it very effective. I would highly recommend! read more

Absolutely love the new Chiropractor they have Dr.Michelle Da Silva. She listens and understands all of your needs, explains everything that happens and is very professional when treating you. Im always nervous about chiropractors and she was amazing with my concerns and treatment. Absolute best customer service I have ever had in this field, and would HIGHLY recommend going to her!!! You wont be disappointed ! Read the reviews on here before going, and can THROUGHLY say that all the positive ones are correct and the negative ones are not. read more

Such a great time and Five Senses Spa. I had a facial and eye collagen treatment done, my skin feels so smooth and rejuvenated again. Thank you, I will definitely be coming back for more treatments. read more

I got a gift certificate to Five Senses for a 30 minute massage and avoided using it for months because I've never been to a spa and it somehow terrified me. I finally used it last week and boooooooy, I can get used to this. I called the day before hoping to get a last minute appointment for the next morning and the receptionist was very nice and helpful. When I arrived the next day, the place was cool looking and the lady behind the counter very welcoming. She lead me to a waiting area and gave me a hot towel, which was a nice touch. After I filled out some registration information on a tablet (cool!), my massage therapist (I believe her name was Kara) greeted me and lead me to the therapy room. The massage itself was oh so relaxing with soothing spa music and soft lighting. Kara was lovely and really made me feel comfortable and pampered. The experience lead me from being a little uneasy at the concept of getting pampered to wanting to know when I can be back! And after looking at their pretty affordable prices, I don't think it'll be that long! read more

Great service and staff. Clean and super relaxing facials that helped my face after one appointment!

You've got to realize I do not give five stars unless I am REALLY satisfied.. I am not generous when it comes to rating places I've been. I do expect a lot from establishments that I go to especially when I pay them my hard earned money. [ just because not all of us were born with silver spoon in their mouth, some of us need to work hard for it! :) ] This spa gives me just exactly what I want , need and then some. I came here for my birthday last year, my dearest bf gave a sweet surprise and he made sure that I am all pampered and relaxed before he takes me to dinner that same night... OH MY GOSH !!!.. it's feels so good that I do not even want to go. The staff are nice and friendly... you see I have to use those two words because there's HUGE difference between the two. One place can be nice but not friendly, and one place can be just friendly but not nice. [oh, I hope you concur!] Anyway, after that first experience you can imagine that I will be back right?... oh yes I did! and I will keep coming back as long as I get the same treatment Janet, pretty sweet Janet buffed and filed my nail into PERFECT square, NONE of the places that I have been gave me that... I SAY, NONE! Stephen , [well at least that's what I remember his name was] gave me a massage that I have been looking for ages ago, you know when it feels soooo good that you just want to give a soft moan just because you can not explain the pain and pleasure that you're going under... but, I controlled myself because I don't know how loud I could be, I dont want to scare other people that might pass by the room that I was in. Michelle, gave me the nicest scrub and oh boy.. I just didnt want her to stop.. I can get use to that kind of pampering.. I dont mind once a month.. oh yes please! hahahah This place is a MUST try. They cater to both sexes, you won't feel OP if you're a man. read more

I booked and went there for an RMT massage. When I arrived, reception greeted me. After filling out the health form, she led me to a nice waiting area. Has a bar, fancy chairs, it's where they serve their healthy lunches for other packages. She asked me what I'd like to drink. Tea, water, etc? Then my therapist came, Diana. Led me to a nice room, not too big, not too small. Just right. Looked nice. The place itself is quite big. My insurance website has a feature to find a nearby therapist, with ratings from users, and Diana was rated 5 stars. She is a lovely Russian lady, great personality, and shows her care during the session. She recently graduated this year, in 2018, but she was definitely an excellent massage therapist. I've been getting massages for my bad back for over 15 years, so I know what a good massage is. Diana was very good. I can only imagine what her skills would be as time goes. Price was in line with all RMT massages, and Diana definitely helped my muscles. I will definitely come by and I recommend her. read more

This is a great hidden gem. The decor was clean and relaxing. I went for a facial, waxing and a mud wrap. My daughter came for a jr. facial and mani, pedi. Everyone was friendly and my technician was amazing. Best experience ever. read more

I have gone to this spa a few times. I have had Cara as a massage therapist for a few treatments. She is exceptional. She applied just the right amount of pressure, and LISTENS to what the injury feels like. She makes it very comfy and relaxing. read more

We started off with a 30 minute message targeting our back, shoulder, and neck. A-MAZ-ING!! Feng and Cara are beyond amazing, professional, friendly and clean. Finished off with a pedicure by Sharon who is friendly, clean, organized, and pleasant. Definitely coming back and recommending to everyone!!! Thank you to all the staff from the moment we entered to the moment we left read more

This place is so clean and loved that the staff was knowledgeable. I had an RMT massage and pedicure. Fantastic service and really friendly staff. Would highly recommend this place to those picky about service. Can't wait until my next visit:) read more

This spa truly feels like a vacation, when you need to relax, unwind and rejuvenate, this is the place to go. They use quality skin care products and top of the line equipment. All services are administered by licensed professionals, who provide beneficial treatments designed to cater to each client's specific needs. From a simple manicure to registered massage, you leave there feeling like a new person. They even have hair services & a chiropractor. Kind of a one stop shop! I have been going there since it opened & go there often. Every couple of months I host a girls spa day & the staff just goes out of their way to accommodate & pamper each & every one of us! Truly the best in day spa pampering and renewal. I highly recommend them! read more

Probably the worst customer service in the world. I made a call about a MONTH ago, spoke to the owner and made an honest complaint about the newest chiropractor Michelle Da Silva. I honestly wasn't looking for any compensation but at least an apology would have been nice and I didn't even get that. Owner said he'd speak to Michelle and get back to me. Well im still waiting for that call back and its a month later. Michelle is a chiropractor, which means she's suppose to so adjustments on me and all she did was pass a costco massager on my back for 10 minutes and call it a day. I didn't say anything as I didn't want her to feel bad but I thought it would be right to speak with the owner so he knew what was going on in his store. Rebecca used to be the chiropractor here and I 100% DO NOT recommend you try this place. When Rebecca left the place turned to CRAP. DO NOT RECOMMEND. SAVE YOUR MONEY. read more

I highly recommend this spa. They made me feel at home and did anything they could to make sure that I was comfortable. The staff are friendly and professional and my 90 min massage was heavenly! I Did not want to leave. They pay attention to detail and that shows right when you walk in. The rooms are spacious, dim and clean. They had the perfect music to accompany the massage and my therapist Dolly was looked out for my well being and asked every so often if I was okay. I attend this spa regularly and have recommend this spa to many friends and family. You wont regret it. Definitely luxury in Brampton. read more

I've been going to Five Senses Day Spa for almost two years now as its location is convenient for me. I was very impressed with how clean and upscale this Spa is. Also, I have to commend Dolly (RMT), she is fantastic! What an amazing person. My back, neck and shoulders were in knots and she gently worked out all my muscles. I left feeling so relaxed and de-stressed. I have recommended my friends to Dolly as well, and they are very satisfied with her services. read more

Appointment only but they make sure you get the most of your time there. Tameka is a knowledgeable and sweet esthetician and thoroughly enjoys her work - can't wait for my next visit! read more

My experience at Five Senses was amazing. The staff catered to me the moment I walked in offering me a warm towel, coffee or tea. The tranquil setting was relaxing. I felt like I was somewhere other than Ontario. After my massage, the Registered Massage Therapist used warm towels to remove all traces of the oil they used. It was heavenly! I then pampered myself to a mani/ pedi where a hot stone massage is standard for both hands and feet. The Spa was very clean and all tools were sterilized using Accel. I would recommend this Spa to both male or female clients wanting a great place to relax. They have many specials on their web site, online booking, a chiropractor and hair stylist on site and offer insurance receipts and direct billing. read more

This place is super clean, probably the cleanest spa I have ever encountered - they cater to demanding clients. For people in the waiting room, they offer hot towels, WiFi, coffee, tea, hot chocolate, etc. all for free. They are patient and very pleasant. read more

Had a wonderful day at five senses day spa with myself and a friend. We were pleasantly surprised and sure to come back again. The moment you walk in they look after you from taking your jacket to offering you hot towels, coffee or tea while you wait. Everyone was beyond pleasant. Had RMT massage with Cara which was wonderful and my friend had Steve. We both loved how they wipe you down with warm towels. Then we did facials which was such a nice change from others I've had where all they do is push their products. Very informative and helpful, I'll be sure to go back for another. Then we had reflexology for 30 minutes which was heavenly!! This place is super cleaned and well priced. The staff care, they are happy and it shows. I did not feel like I was in brampton. A+ read more

I recently went for the first time to Five Senses Spa for a massage. I had an appointment with an RMT, Joseph. I am currently in between reconstruction surgeries from Breast Cancer and have a very hard time laying on my front. When I arrived for my appointment I explained to Joseph that it is very uncomfortable to lay down and I usually build a padded area out of towels for my chest. Joseph was extremely professional and showed me that the chest area on their massage tables can go in for comfort (which I have never seen before) and he went and grabbed me some towels and blankets for added comfort. This is the first time I have had to explain to a male of my surgeries and Joseph handled it very well, he ensured I was comfortable and was sure to ask me if he was hurting me once the massage started. Will definitely be back for another massage at Five Senses. Thank you Five Senses and Joseph for making my experience such a positive one!! read more

Hello, I received a response back from Five Senses and was even more annoyed and disappointed with their level of customer service than before. All I wanted was an apology instead of a condescending response to my obvious horrific experience. First, let me start off by saying I am perfectly aware of what a shellac manicure is and why certain treatments can be or cannot be done. I did not appreciate the response including an explanation of what a shellac manicure is. Prior to receiving my manicure, I asked if I could still get all the elements of the Five Senses Manicure, while still getting the shellac manicure. I was told "yes" by my service provider. If she had said "no", I would have said forget the shellac and please give me the normal spa manicure. Secondly, I still have yet to receive even a small apology for having my cuticles bleed like crazy during the manicure, following the manicure, and continue to bleed at various points through the evening (keeping me awake through the night from throbbing pain). I now understand why all the of the reviews are great solely about the massage services and not other treatments. I had planned to try Five Senses again just for the massage, but given the lack of any form of human decency, I will not be returning. Stay away if you want anything other than a massage!! They do not care about customer service :( read more

I was treated very badly by a receptionist who claimed to be new on March 3rd. I sent a message through their website explaining what transpired. Apparently I was supposed to get a call the next day from the owner which never happened as this is what I was told by e-mail. I cancelled one of my future appointment weeks ago but still got a call yesterday asking for confirmation. This place likes to take your business, and then treat clients like garbage after. They can't even be bothered to apologize for mistakes they make yet they have a sign up that says "it's all about you." They still haven't apologized for what happened at my last visit which shows how little they care about clients and their poor integrity. I was recommending this spa to my friends at work, but I wouldn't come back to a place that does not value your business. read more

I started going to Five Senses Spa because it's very convenient for me, after a few visits I've become a regular! I love the service, the atmosphere and the fact they have direct billing for insurance. All the staff are very friendly, my RMT is Steve he is passionate about what he does, I always leave feeling very relaxed & chilled! :) read more

I am always looking for a spa that has exceptional service and professional estheticians. Manis/pedis are my favourite so I bought a Mother's Day package and went with my mother. The esthetician that was working with my mothers feet scraped her so hard she tore a piece of flesh off my mothers foot! We were very polite and just asked for a band-aid. After that experience I went again to do a mani because I had booked it months before. I had the same person that had worked on my mother on me now which made me nervous. She was filing my nail and while she was doing that she cut my skin. I was very polite but didn't give her a big tip that I usually do. The ambiance is great, they serve you tea or coffee but getting cut is not worth it. I will never go back there again. read more

Like the commenter below, I received a packaged deal to Five Senses and thoroughly loved every minute of it! The place itself is clean, well-decorated and welcoming. The staff are very friendly and cater to your every need. I thought the aestheticians were well trained and informative. Overall a great, relaxing experience! I would return and pay full price for these services. read more