I recommend this place if u want a therapeutic massage rather than a relaxing one. I feel like my rmt did a way better job than my physiotherapist. We will come back for sure! read more

I love this place, they have the city's finest RMT's, being a 55 year old athlete, the deep tissue treatment i get here is integral to my recovery, and keeping the injuries away. My RMT, she is one of the finest RMT's I've ever had, if not THE finest, i get amazing treatment here. The staff, They are super nice, they are professional and very personable as well. Massage Matters also direct bills to your insurance provider as well, which makes my visits wonderfully simple. I really look forward to my treatments here, what a great place, i'm so glad i found them! read more

I started coming here as a family member recommended it to me. I have had massages here from a few different RMT's. I usually request Latysha as she is great at focusing on sore spots and is really kind and warm. If you do the monthly membership, it's $70 for a 60 mins. massage. Booking online is a breeze and they bill your insurance company directly. Everything is just really well organized and run. Front desk staff have always been friendly, not to mention their tiny dog who you might see in the reception area! The facilities are clean and spa-like. They always have some kind of cucumber or fruit water at the front which is a nice touch. I've been coming here for about half a year and have no complaints. Would recommend this to those who are looking for an actual therapeutic massage, rather than just a "relaxation massage". I.e. the more questions you ask or information you can give the RMT, the better they will tailor your treatment to help with particular areas of discomfort. They will often give you stretches to do at home or other lifestyle modifications to optimize your posture and mobility. read more

I have been here twice. The first time I got a trigger point massage because I was having trouble With my back and posture. Stefana did a good job focusing on the areas I was having trouble with. After the massage she also gave me tips to direct my posture, with exercises I could do at home/my work desk. I had a good experience with her. My second visit I went for a relaxation massage with kasia. It was a different experience than my first massage. The masseuse was not as talkative and I got a full body massage. Overall it was relaxing and I like that they put essential oils in the pillow (your choice). read more

Tien is an amazing RMT. He ensures that the first 5 minutes of the appointment addresses the concerns you have and where he can add the most benefit to your healing. His focus and skills are amazing in making sure you walk away feeling better than you arrived! 5* all the way!! read more

4.5/5 - Found Massage Matters on Yelp and decided to give this place a try since I saw all the positive reviews. Also the introductory offer was too good to pass up. I booked my massage online which was quite easy but I found that despite having a big team of RMTs, their evening appointments run out quickly. So book early! I had to cancel my first appointment day of and unfortunately got charged a 50% cancellation fee. Understandable since I reserved a spot. Luckily it was the introductory offer so it wasn't too bad. I rebooked with a 1.5 hour massage. I arrived to my appointment right on time and had to fill out a few medical forms. The office is off George St. and Adelaide and very nice. I love the exposed brick and how warm and inviting the office and rooms are. The male receptionist was very nice. Since it was my first time they offered a complimentary service. I chose cold stone facial massage. Onto the appointment. My RMT Sheena was fantastic. She did the preliminary questions, asked me to do a few exercises to see if there were other issues, and very professional. During the treatment I was so relaxed by the massage I may have fell in and out of sleep! She also relieved my headache while I was there. The cold stone was also a nice touch. The hot and cold towels on my face were also very lovely during the massage. The only reason I knocked off .5 off my rating was when I was settling the bill with reception she asked if I wanted to provide a gratuity. It threw me off a bit because usually places that provide treatments (massage or physio) never ask me. I understand if it's a spa then a gratuity might be given but not at a treatment clinic. They do look more like a spa vs. regular clinic so I'm wondering if I should have expected them to ask? However, because my massage was so great, I said yes and added a gratuity. I wasn't offended or anything I just felt a little weird about it. Although I live very close by to this location, I may go back or very well go back to my original RMT at a different location. I find them a little pricier than what I'm used to but the convenience factor of living nearby will probably lure me back. In addition, they do direct billing which is also super convenient! read more

It is my 4th time here and I have been to quite a few other places and have worked with quite a few RMTs in the past. Pros: the RMTs are very good. I have pretty tense romboids traps and pec minors that need work, and I need the rmt to go deep into tissue. I highly recommend Nathan, he has great pressure : it absolutely hurts in a good way but of course you can tell him to use less pressure if you want, but usually my problem is the rmt cant generate enough pressure and just scratch the surface. And somehow I almost fell asleep during the massage, it was amazing. Ive worked with much more experienced RMTs at from resorts to goodlife, he is so far the best. Michael here is also very very good. Cons: A. front desk staff lack training, the contract they let you sign for membership is kind of weird: they have a bi monthly membership but they dont evem have a contract version for that. I refused to sign it until they corrected the terms on mine. Read what you have to sign. The lady that day was like oh it is OK we know what it means. Ummm, no, it is not OK to give me a wrong contract and tell me it is OK. It is unprofessional to even suggest that to me. A contract is a contract, either respect it or dont let me sign. B. Price is on the higher end unless you agree to come every month, the price is 70 an hour which is good but not a lot of ppl have 840 dollars a year rmt coverage on their insurance. A lot of places in Toronto offer cheaper rate with no obligations needed. All in all it is good but I am only here because of the great RMTs they have. No need to over hype. read more

First reviewer woo hoo! I just came back from Massage Matters and it's a great place. Let's start with their fantastic Intro offer: A 1-hour RMT massage for 45 bucks. Can't beat that. You also get a complimentary add on (hot stone, cold towel-face, peppermint foot) and aromatherapy. Building is gorgeous. Lots of old brick, nicely decorated, lots of space. Staff were very friendly. Great downtown location at Adelaide and Jarvis. You can also easily book online. My RMT was very friendly, always asked if everything was okay/pressure/heat, etc. Got a little chocolate too :) Good pressure, attentive to the spots I need work on. What really intrigues me about this place is their membership. You can sign up for 12 massages (1/mo) for a discounted price. They also have chiropractic memberships as well. Although I may not take advantage of the membership seeing as my benefits don't cover massage and I can't justify one massage a month, I would go back here again. If only they did a massage/2-month membership - I'd be all over that! read more

I love being a member. $69 per hour is a great rate and the service is just priceless. I can add special ad-ons for a cheaper price. Foot scrubs are amazing when you are getting a massage. The therapists are all very friendly and professional - and good looking lol (clinic offers Botox as well). It is easy to book online and the clinic is a 10 minute walk from my house. The clinic employs critical thinkers who were able to fix an insurance mis-billing without me having to call the insurer. I love Taytum! I look forward to more massages! My edit : Nathan is the go-to. Don't waste your time with anyone else. read more

Had the most amazing massage today by Laura. Unfortunately I don't live in the area, but if I did, I would be back regularly!! She gave a wonderful massage, the perfect blend between deep tissue work and truly therapeutic relaxation techniques. She was attentive and incredibly professional. I had been searching for a spa/massage salon for my boyfriend and I and randomly found this one. I was pleasantly surprised by the spa-like ambiance - soothing spa music, aromatherapy, dim lighting, calming aesthetics... this was such a gem of a find! I cannot praise Laura enough! Book with her!! read more

I went to massage matters for my first massage ever. I called in to booked an appointment on Thursday and the receptionist got me in Saturday afternoon. When I got my confirmation email I found out I was with a guy. I was a little thrown off I wasn't asked if I had a preference. I thought I may feel awkward and was a little nervous. When I got there the receptionist greater me warmly and I filled out some paper work. I got to choose a free enhancer and went with the face massage. I also really liked the fact that I got to choose my own essential oil sent out of 4. I didn't have to wait long at all. My massage therapist was very professional and it turned out I didn't feel awkward at all which was a huge relief. I left feeling amazing and ended up booking another appointment for next month on the spot. I look forward to going back. They also have a licensed chiropractor and acupuncturist on site as well. Prices were very reasonable and that mint cucumber water was on point! read more

Found out about Massage Matters through yelp by luck. And boy am I glad that I did. Smooth reception and sweet people. You get awesome packages for first time visit or treatment which is great. Their prices are good compared to the service you get. The place is very clean. Mike was my therapist. I believe it was one of the best professionl massges I ever got. You gotta try this place out!! read more

OMG Just had the most amazing massage at Massage Matters!!! I have been coming here since last year and the service has been amazing!! They have the 1 hour RMT massage for $45 with complimentary add on and aromatherapy, if you like the intro massage you can join for free(1 massage per month) to get the member price of $69per massage, and also they have chiropractor services at the location :) read more

Nice cozy setup. Massage was excellent. River was great, not much of a conversationalist, I didn't mind, I passed out... Only draw back was the construction outside, I walked past the fold out property sign had to double google the address to confirm that I had walked by... and if I had mobility issues I'd be screwed, they're down 15 stairs in the basement. read more

Just finished my first massage there today. Overall reviews: - great addition to the neighborhood (I was looking for something nearby) - both the introductory rate and membership rate is a deal, especially if you have massage benefits from work - good customer service experience (I had Chelsea as my RMT ) Interesting note: - You get to put in your own music if you want read more

It's been a long time since I've had a massage. I knew my back was a mess, and was worried I wouldn't get any enjoyment out of the experience. However, my RMT Chelsea was great. Therapeutic, yet very relaxing. You can't beat the offer - $75 for a 90 minute massage plus hot-stone and aroma-therapy. Watch out when you walk in, you might step on a cute little pup the size of my pinky! Great staff, great massage, great experience. Well done! read more

The search is over. This place really impressed me. I've been hesitantly trying a few RMTs in the area the last few years, and lucky me that the best one I've found is in the new clinic across the street. Massage Matters is very clearly focussed on providing a warm atmosphere with excellent customer service. All of the staff were friendly and welcoming, you really do feel like a valued customer. The owner Shaun even came out to meet me because I had some questions about the chiropractor treatments. Christina is absolutely my RMT from now on. Her bedside manner was professional but still warm and bubbly, which I find rare. I get severe headaches from muscle tension, and Christina is one of very few RMTs that has been able to alleviate that pain in one session. Don't be fooled by the introductory price of $45, this is not a discount service. This promotion is clearly offered so they can show you their very best, and I'm pretty sure you won't be looking any further after you check this place out. read more

I've seen 3 of their RMT's, all absolutely fantastic-- Keith, Michael, and Kasia. They are all so knowledgeable and know how to get to the root of the problem to see pain relief. I've been a client for a few years now and always refer friends and family. Just this week I saw their chiropractor Brandon for the first time and he was amazing! He used a variety of techniques and accomplished so much in the 1 hour appointment-- I am very impressed! Love this place! read more

I was impressed with my first visit to Massage Matters. Booking appointment was very easy through their website. I found the staff very pleasant. Shaun, the chiropractor, was very friendly and knowledgeable. He was able to diagnose my issue very quickly and he really helped with my pain during my first visit. I would definitely recommend them to anyone. read more

From the moment I walked in the doors I instantly felt like I would totally love the place. I believe the massage experience shouldn't just all be about the time on the table but from the moment you walk in the door till you're out the door should be the best experience ever. The receptionist was the most friendliest person ever and made you feel very welcome. For my actual massage experience I booked a 60 minute session with Chelsea and it was the best massage I've ever had. She was super friendly too and did a great job on my lower back which has been bugging me for months. Definitely will come back and they have a great membership deal if you commit to a year for only $69 for 1 hr once a month. Can't find that price anywhere else. Keep on smiling guys, customer service and the quality of the massage is the most important thing and you guys delivered! Ps. Hope to have flavoured water when I come back ;) read more

First time at this location. Introductory session is very competitive at $45. RMT guy was very nice and professional. Convenient location (at least for me). Nice office set up. However this location probably needs to replace or train the current receptionist with customer service. When I arrived, she was texting on her phone for a good minute before acknowledging my presence. Then the first question she asked me was whether I did close the door entrance because it was cold in the office (WTF?!? Is that how you welcome customer?). Did not offer glass of water or anything when I was waiting for my session to begin (which is a nice gesture that I received at any other massage places). When it was time to check out, AGAIN she was texting and had to wait before being taking care of. Then she printed me the receipt, she misspelled my name and my address (how incompetent can you be when typing on a computer?!?). Asked her to correct that so I can submit the claim to my insurance. She reluctantly did and did not apologize. Finally, she did NOT ask whether I would like to book an other session (obviously at this point I would have say no). This is the only mandatory question you have to ask before a customer leave to keep the business running... apparently she didn't know. Bottom line: hire competent people to great and take care of your customer. read more

Some amazing therapists work at this location - they alll have their own style and you can select the one that best suits you.

A few weeks ago I had a particularly stressful week at work.. my shoulders were all bunched up and tight, my wrists were strained and my shoulder started this new clicking action. I badly needed a massage. I didn't have an RMT in Toronto, so I just picked the highest rated massage clinic in my area, which happened to be Masage Matters and I gave them a call. They were so accomodating! I was calling mid- morning hoping against reason for an appointment that evening. The very friendly lady who picked up, said she would check with one of the therapists and call me back. Which she did and I was very happy to hear that one of their RMTs (Brittany) had agreed to sqeeze me in. My first visit was great. They had a very affordable introductory offer, which included a complimentary add on. I chose the cold stone face massage, which was delightful. It kind of felt like Brittany was smoothing away my worries with small cool stones. I also got to select an aromatherapy concoction, which was lovely AND Brittany was all over the hot towels.. no greasy massage oil residue to mess up my clothes. FYI: hot towels were super relaxing. So the clinic is awesome! And Brittany is just the best. She is friendly, professional and down to earth. Totally made me feel comfortable and well cared for. She listened to my concerns and had me move around a bit so she could assess me. She found all my knots and worked them out like a pro. She has a really good sense of how much pressure to apply to be effective, while still keeping it pleasurable and relaxing. She checked in a few times to make sure the pressure was okay, which I think is so important. I've had two treatments now and both times I left Massage Matters with a general sense of wellbeing. And I'm happy to report that my shoulders have returned to their natural position. Looking forward to my next appointment :) read more

I've had a million massages in my life, and this place is my favourite by far. Friendly reception staff, chic modern environment and excellent massage therapists. I always leave feeling relaxed, refreshed and rejuvenated. Highly recommended. read more

Everyone at Massage Matters is so welcoming and thorough when booking my appointments and during my massage. I love the space and truly feel so comfortable whenever I'm there. Thank you again for another relaxing massage. read more

This is a very nice spa that I now visit on a regular basis. The staff and owners are polite and friendly, the masseurs are professional and extremely competent at what they do. The spa itself is located downstairs in an old historic building and is tastefully decorated with a cool colour scheme, contemporary artwork and exposed stone walls. It's also nice and quiet; very conducive to a relaxing massage. Well recommended if you're on the lookout for a new place to go to get those knotted muscles sorted out! read more

Just got back from a massage from Massage Matters. Very friendly staff, good facilities, and most importantly a good massage. I am already planning my next visit for next week. You know when they say it's the "small things that count"? Well Massage Matters has the small things covered. From the chocolate on the pillow, to the glass of flavoured water, to the free little package of epson salts as I left. They take care of the big things and the small things. Great place. My thanks to everyone there for making it such a good experience. read more

Booking an appointment is fairly easy and straight forward but if you are not a member, appointment times are limited. I was visiting the area and looking to get a massage during my short stay. The massage therapist I was assigned to quit before my confirmed appointment and no one from Massage Matters tried calling me - instead I got an email informing me my appointment is "cancelled". If you are willing to be at the mercy of their online appointment scheduler, this place may be for you. read more

My wife and I were very excited about the opportunity to take advantage of the introductory offer at Massage Matters. In fact, we were so excited, that we booked two, simultaneous, 90 minute massages, 18 days before our appointment so as to take advantage of a cancellation on the 31st of December. My wife's health plan is good right up until the end of the year after which we lose the benefit. On the day before the appointment, I called to confirm that everything was still on and was told that there was no problem and they were looking forward to seeing us. An hour later, we got a call telling us that the therapist we were scheduled to have was sick and as a result we could no longer get the two 90 minute appointments, our appointments would not be simultaneous and it would be two men instead of a man and woman as we'd requested (my wife is not comfortable with getting a massage from a man). In any case, being it's the end of the year and our options are limited, we were quite upset that they hadn't had a fallback option in place or were willing to offer some kind of compensation. To echo another reviewer, the woman who called me (presumably the same receptionist he dealt with) was not at all willing to find another option that would keep us happy. I guess, in this case anyway, Massage 'in fact, doesn't' Matter, at least to them! Please consider our story when booking with them, I really felt we weren't valued customers and there's a good chance you won't be either. read more

This place is a hidden gem! I live in the area and heard there was a new massage clinic opening around the corner. I decided to check it out and take advantage of their $45 for 60 min promo. I was super impressed and have been back twice since. It's beautifully decorated and clean. The staff is super friendly and professional and you get a lot of little extras (I had a complimentary foot scrub on my first visit, aromatherapy, a small bag of epson salt as I was leaving, and even a little chocolate after my massage) It's these little things that really enhance the overall experience. My massage therapist was great. He often checked in to see how I was doing and was very pleasant, professional and friendly! I would definitely recommend this place! read more

This clinic is your final stop. The front desk reception is always friendly and helpful, the masseuses are incredibly knowledgeable, and always work out any kinks you may have. And last but definitely not least, Shaun the chiropractor is the best in the industry. His technique and experience make him a master at his work and his attitude and personality make him friendly and give a truly personal treatment. If you need either massage or chiropractic treatment, look no further. read more

I was passing by this place many time as I work near by. Yesterday I decided to enter and book a relaxing massage. The place looked and peeled great...until I met the receptionist. She was rude, condescending and slimy. Bad, bad, bad front of house person if you want to grow your customer database. People like her should not work in customer service. read more

This place is amazing. They have an incredible promo deal for your first massage, which I strongly recommend checking out ($71 for a 90-minute massage). Andre did an insane deep tissue attack all over me and worked out my trigger points (I've been on crutches for a long time with a hip injury and my whole body is a mess). I've had a tension headache nonstop for over a week that was gone by the time I left. And, maybe the sweetest part of all was that he gave me a few extra minutes because it was the end of his day and it took him so long to get through the trigger points in my back, neck, and legs. I've honestly never had treatment this good. I've been to a LOT of different therapists (physio, chiropractics, massage therapists galore, acupuncture), and Andre has done the most for my pain. read more

Very friendly place. My headaches are tough, treatments here helped to reduce the pain.

I had my massage treatments at Massage Matters and I love them! First of all when you come in, Valerie at reception in very pleasant, and thank you for that cucumber water! The place is stunning and very fancy. I felt like was someone important! And they did make me feel like I mattered to them. The massage with Sumiko was therapeutic and relaxing. I signed up for their membership in no time. Great service, beautiful location, amazing staff-what else can you ask for?! read more

Amazing prenatal massage. Probably one of the best places in the city for the experience and price. I would definitely recommend for both prenatal massages and regular aromatherapy massages. read more