Extremely unprofessional and intimidating experience…read more My teenage daughter and her friend went to this salon around 5 p.m. for nail services. The technician ignored their requests, did poor-quality work, and pressured them to pay through Zelle -- charging $195. They both left feeling uncomfortable and in tears. When I arrived around 6:15 p.m. to address what happened, he abruptly left another client to confront me, became defensive, and refused to issue a refund. His tone and body language were intimidating -- especially toward two minors who had already felt pressured. To make matters worse, my daughter's friend (who is half Vietnamese) understood that during their appointment, he made a highly inappropriate and offensive comment in Vietnamese about my daughter, calling her "retarded" and "an idiot" to a female coworker. This kind of language is discriminatory, demeaning, and completely unacceptable in any business. I am now considering reporting this incident to law enforcement and consumer protection agencies due to how the girls were treated and the verbal harassment that occurred. Parents, please be very cautious before sending your teens here -- no one should experience intimidation or verbal abuse in a salon setting. I'm attaching pictures of the nail image she wanted, and the nails she got. And the nails of her friend and the payment transaction charging the minor.

They don't have enough technicians. The place can be empty with only two customers and still can't…read moredo your nails. However if they can't accommodate you when you come in they could be kind and welcoming. Instead they are rude and make you feel like they are doing you a favor. It's happened a few times. Never again.

I really wanted to give this salon another chance, especially since there are limited nail salon…read moreoptions in Malibu and the owner is genuinely very kind. Unfortunately, the quality of the nail services continues to be disappointing. I paid $55 for a basic manicure and left unhappy with the results. The nails were unevenly shaped, cut at different angles, and the polish application was bumpy and inconsistent. It honestly looked like something I could have done myself at home. They also carry Dazzle Dry, which is one of my favorite products, but the technicians don't seem properly trained in how to apply it, which defeats the purpose of offering it. It's disappointing because I was hoping for a better experience. Now I'll have to wait for my nails to grow out before they can be reshaped properly.

I never write reviews, but this experience was so awful I felt obligated to warn others. We went in…read moreat 2:00 PM and clearly communicated multiple times that we needed to leave by 2:30. We were repeatedly assured that would not be a problem. By 2:25, they had only managed to cut and file my nails. I told them I no longer had time for the rest of the service, yet they still charged me anyway. My daughter got an acrylic French tip set, and it looked terrible. The French tips were uneven and messy, and she ultimately had to get them fixed elsewhere. Despite rushing through everything, we still were not out of there until 2:50. The biggest issue was the complete lack of communication and professionalism. I genuinely do not think the staff understood English well enough to understand our requests, but instead of trying to clarify or help, they were dismissive and ignored our concerns entirely -- including when my daughter repeatedly asked for the French tips to be fixed. Overall, this was an incredibly frustrating experience, a waste of time, and a waste of money. I would not recommend this salon to anyone.

Since coming to Tips Toes & Tony, I've been met with not only kindness from the staff, but with…read morequality nails and beautiful designs each time. I get my nails done by Tiz, but I've seen the work of the other technicians as well, and I'm always left impressed. I also appreciate the atmosphere that is created by all of the decorations, the people, and the music. If I had to recommend a nail salon, it would be this one!

I get my nails done here, and honestly i've never had better results! They're all so great and I…read morewill not switch salons again!

Heather and her team are amazing! I came in for a highlight and cut, and I am so happy with how it…read moreturned out. The owner, Heather is incredible at color. I also had my hair cut by Riley, and I've never loved a cut more! This is definitely my new spot. I highly recommend them!

This is the only hair salon I go to in Los Angeles. Heather does my red gloss so perfectly every…read moretime -- I'll show her a picture on Pinterest of what I want and she matches it exactly, without hesitation. Riley cuts my hair and she is so sweet, so cute, and such a good time. Her skills will make you feel like a princess every single time you leave her chair. If you live in the Malibu area and you're not coming here, what are you doing?! And if you're in LA and Malibu feels too far -- it really isn't, and it is so worth the drive.

Shala is the owner of this salon. She is an expert at color blending and cutting hair. I highly…read morerecommend her for your hair service

Shala is the best in the world! We just moved back to Southern California and being able to book an…read moreappointment with her is just delightful. I have very fine hair and she knows how to cut it so that it has shine, movement and integrates with my personality. Big fan here.

This may be the best nail salon I've ever been to! What I loved most was that there were no…read moresurprise add-on charges. They gave my hands and feet a complete, thorough manicure and pedicure without trying to upsell every little thing. The staff was friendly, the service was excellent, and my nails turned out beautiful. I'll definitely be back!

I'm very disappointed in my acrylic nails. The quality wasn't great -- the sides of the nails…read moreweren't fully painted, and both of my pinky nails turned partially white the following day. I took all of these photos right when I got home (except the pinky photo which was the next day). I was unable to return to have them fixed as I was leaving for vacation the following day. However, the pedicure was excellent!

I've never been happier with my nails. It took me a long time to find someone I truly trusted, and…read morethen I found Kenneth. From the very first appointment, I could tell he genuinely cares about his work and his clients. Not only have my nails never looked better, but the designs are always incredible. Kenneth is extremely attentive, takes his time, and makes sure every detail is perfect. He never rushes through an appointment and always checks that I'm happy with the design along the way. One thing I love is that he adds his own little creative flair to each set, which always takes the final look to the next level. Beyond his talent, Kenneth is professional, patient, and passionate about what he does. His attention to detail is unmatched, and the quality of his work speaks for itself. My nails consistently last, look flawless, and receive so many compliments. If you're looking for a nail artist who truly cares about his craft and goes above and beyond for his clients, Kenneth is the one. I honestly can't imagine going to anyone else.

I went to Top Nails for the first time yesterday. I called in the morning and was able to make a…read moresame day appointment. I was very nervous about going because you never know what you're going to get at a new place. The parking is a bit of a challenge because it's a very busy shopping plaza. I was able to get a spot as someone was just leaving. Walking into Top Nails, it is a very busy business but everyone was happy, so that's a good sign. My tech was a bit late, but Steve came to file off my nail color and prepped my nails, apologizing for them running late. I didn't mind, but his concern was appreciated. My appointment was with BinZ who was very friendly. I needed a bio gel fill, and he really impressed me! He was very thorough, and did a TERRIFIC job! I booked another appointment with him for 2 weeks later. He will definitely be my go-to person! My only negative experience was when I went to pay. There were at least 3 girls behind the counter doing their accounting for the day. Not one of them addressed me or offered to assist me after I gave them my charge ticket. (Note: They take cash, check or Zelle only since they don't have card reader.) Since it was my first time, I wasn't sure how to proceed but soon figured out that I could use their tel# or QR code to Zelle them. Overall, the staff is very friendly. My nails turned out beautifully, and I will definitely come back! Thank you, Steve and BinZ, for the very warm and quality service!

Kris is THE BEST! She always does the best job. Best designs. My nails last 4 weeks! Everyone is…read moresuper nice.

Insanely expensive (especially if you're a design girly like me :) ), but worth every penny. LS…read morewill give you the best manicure you've ever had. The precision and attention to detail are absolutely wonderful, and the manicure lasts up to a full month. I always book with Masha -- she's the best!