The worst nail experience I've had. And the 1 star is for the girl that did my pedicure, she did a great job. However, the man that supposed to do dipping powder for me was awful.
I called the day before I went and asked if they do dipping powder, they said yes so I scheduled the appointment. When I arrived, the woman who I believe is the owner sitting at the first station greeted me right away and knew my name and what I needed. So she tells an older man who was next to her and he gets up, very annoyed that he had to get up, and asked if I also wanted a pedicure, I said yes please. It took them about a minute to clean a spa chair and they sat me down right away. So far so good.
As I'm sitting down, the man asked me what color I wanted. I thought to myself, I just sat down and clearly have not had a chance to look at the color options because no one has given me a palate. So I said can I see the colors. He slams the nail file down and gets up and as he's walking to the corner to grab the colors, he says "gel right?" I said no, dipping powder. He grabs a whole baskets with all kinds of colors and so I asked him if any of these were OPI dip powders (the best there is) and the girl doing my pedicure pointed out a few. Great, I've picked my color.
Now this man keeps filing down my nails that currently have dip powder on them, which is normal before he starts to wrap them in acetone and foil to soak them off. He continues to file down my nails, using 2 different files. At this point, I figured he just wants to file off as much of the powder as he can before wrapping them to soak off. While filing, he left the electrical file slip twice off my finger but I let it go and didn't say anything, although my facial expressions said it all.
At this point, he puts down the file and gets up to get the color and as he's walking away he says "gel right" I said noooo, dipping powder. This is when I started question his abilities and started to debate just leaving. My pedicure was already done as it had been 40 minutes at this point.
He comes back and reaches for a clear top coat and wants to start. When moving my hand away, I said aren't you going to remove the old powder? The old color was still very much visible. In a very frustrated manner he says "no it's fine". I said no it's not fine, I want the old powder removed. He huffed and puffed and came back with a bowl filled with acetone so that I can soak them off. I knew the damage this would to my hands but I just wanted to get it over with so I let them soak. A couple minutes later he starts to remove the old powder and filed some more. THEN he grabs a gel polish color so he can start and I looked at him the most ridiculous stare because I've said dipping powder at least 5 times already and he says they don't have it. I didn't even bother questioning further so I said forget it I'm going to pay for the pedicure and however much you want to charge for removing the old powder. He says okay and just walks away. I get up and go to the front and while the owner is only one chair away, she claims she had no idea what was going on and kept apologizing. Except I had been there for an hour already not once did anyone mention that they don't have dip powder. She says well we only have certain colors. Okay, why wouldn't he tell me that the color I picked is not available in dip considering the amount of times I said I don't want gel, I want dipping powder. I paid $33 (extra $1 for using my debit card) for a pedicure and a horrific job of removing old dip powder. read more