[[HIGHLIGHT]]The vibe upon entering was a bit intimidating at first but near the end everyone was really nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They do give complementary drink and I learned that I would need to be specific on what I want when making an appointment.[[ENDHIGHLIGHT]] Service was good and pricing isnt too bad! I would come again! read more

NaiLAX - I asked for a totoro themed nails! They came out so cute!! - Nail Salons Near Me - El Segundo, California

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My friend who lives in the area made us an appointment on a Friday afternoon. Unfortunately I hit traffic on my way into LA. Fortunately they were able to reschedule us for 7pm. The Salon is located in a shopping plaza with plenty of parking. The Salon was clean and modern. My technician was thorough and professional. I upgraded to a pedicure with a callous treatment (runners feet are rough). The prices were very reasonable. read more

NaiLAX - Nail Salons Near Me - El Segundo, California

I used to love this place. My best friend and I have been coming here for about five years, so it's really disappointing to see how much the quality has gone downhill. Waiting 10-20 minutes past my appointment time isn't even my biggest issue. What bothers me most is how rushed the appointments feel. My tech was moving so quickly that he nicked my toe pretty badly, and I was actually in pain. My toe kept bleeding throughout the service, and what was really alarming was that he used the polish brush to wipe away my blood multiple times. That's a huge hygiene issue. I was a nail tech for 15 years, and brushes cannot be disinfected once they've been contaminated. That alone is a major red flag. On top of that, the salon is really dirty. There are always toenail clippings and old gel pieces all over the floor, which is unacceptable for any salon. Sweeping should be mandatory and standard. I've given this place plenty of chances because I genuinely loved coming here, but it seems like it just keeps getting worse, and it's not worth the health risk anymore. To make matters worse, my polish doesn't even look good. I chose a solid color, but you can clearly see brush strokes, and it's obvious the top coat was missed in several spots. read more

NaiLAX - Nail Salons Near Me - El Segundo, California

[[HIGHLIGHT]]I come to this nail shop regularly and usually have a good experience, which is why today was disappointing.[[ENDHIGHLIGHT]] I had a 10:30 AM appointment for a Gel-X set with removal and a gel pedicure. While my nail service started on time, my pedicure didn't begin until about 45 minutes later, which significantly extended my visit. [[HIGHLIGHT]]I also noticed that none of the usual front desk staff were there, which may have contributed to the lack of coordination.[[ENDHIGHLIGHT]] On top of that, the salon ran out of the color I originally chose, so I had to pick something different. During my Gel-X service, I was asked what length I wanted. I requested slightly longer than medium--nothing extreme. However, when I got to checkout, I was charged an additional $5 for length, which was never communicated beforehand. [[HIGHLIGHT]]Overall, I've had better experiences here, which is why this stood out.[[ENDHIGHLIGHT]] The pricing for pedicures is already on the higher side, and the lack of massage chairs doesn't really match that price point. [[HIGHLIGHT]]Hoping this was just an off day, but definitely not the experience I'm used to.[[ENDHIGHLIGHT]] read more

NaiLAX - Nail Salons Near Me - El Segundo, California

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I hadn't gotten a pedicure in over a year and a half and my toenails were in really great healthy shape. I did my first pedicure with them in May right before my birthday and the second one mid June. So basically I had back-to-back treatments. I took off my toenail polish a couple weeks ago and have Hallmark signs of toenail fungus. I'm super disappointed because it takes such a long time for my toenails to grow out and at 100% came from NaiLax because no one else has touched them and they were PRISTINE prior. They clearly have an issue with proper cleanliness and sanitization. The nails looked good with polish and now I'll have to do without for at least 6-8 months. Will not be visiting again. read more

NaiLAX - Toenail fungus - Nail Salons Near Me - El Segundo, California

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[[HIGHLIGHT]]Stopped in before my flight for a pedicure and was able to schedule an appt[[ENDHIGHLIGHT]] The nail tech did an excellent job making sure all my nails were shaped the same and that the color was painted evenly and without a lighter areas. They really looked great and feel great! I'll come back! read more

First time at NaiLax, I had a very good experience with TIM. He did such a wonderful job with my Laxurious pedicure. [[HIGHLIGHT]]He was very nice, courteous, gentle, took his time and very professional.[[ENDHIGHLIGHT]] Gel pedicure came out great, loved it! Greeted with something to drink and comfy chair but no massage it's an add on. Overall enjoyed and would return. read more

NaiLAX - Gel Pedicure - Nail Salons Near Me - El Segundo, California

I used to love this establishment, but over the years [[HIGHLIGHT]]the customer service has noticeably declined.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Sometimes guests are offered a drink, while other times no one even asks.[[ENDHIGHLIGHT]] The services also feel rushed compared to how they used to be. I always appreciated this salon for its cleanliness and the quality of its nail technicians, which is why it's disappointing to see the customer service fall short. [[HIGHLIGHT]]The biggest area that needs improvement is the front desk staff.[[ENDHIGHLIGHT]] Unfortunately, [[HIGHLIGHT]]the reception experience is what truly makes me hesitate to book future appointments.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A warm, consistent, and welcoming experience from the moment customers walk in would make a big difference.[[ENDHIGHLIGHT]] read more

Tim is so great. So attentive to detail. I've been coming to this place this past year and I fell in love with it. they always offer a drink before your appointment starts. Everybody here is great. I don't know all of their names but so amazing! Definitely will continue to be a loyal customer here read more

I have been a customer here for about some years. [[HIGHLIGHT]]Over time the customer service has declined.[[ENDHIGHLIGHT]] It started with double booking, rude nail technicians and the ones that do a great job are leaving. I'm not sure what's happening but it's sad to have to leave this company and look elsewhere. If anyone recommends a new spot in the El Segundo area that uses new sets of clippers and supplies, please let me know. read more

Cat eye acrylic fill. [[HIGHLIGHT]]Perfectionist. Helped choose the perfect color.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]took time and was calm and relaxing[[ENDHIGHLIGHT]] read more

NaiLAX - Nail Salons Near Me - El Segundo, California

[[HIGHLIGHT]]Bebe + Dustin did my mani-pedi.[[ENDHIGHLIGHT]] Didn't do anything special this time, just regular polish and manicure. Costs $70 not including tip. It is super cute inside and they made me feel comfortable to speak up with any requests I had. ps make sure to ask for prices anytime they upsell read more

NaiLAX - mani pedi - Nail Salons Near Me - El Segundo, California

I paid $48 for this manicure. I asked for square shape and she filed the corners. Also she left them lumpy. Wouldn't recommend. read more

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[[HIGHLIGHT]]I had an appointment at 9:30am when they opened and they didn't start on my feet until over 1-hour later (10:40am to be exact).[[ENDHIGHLIGHT]] Then when they finally started my pedicure they rushed through it and I didn't get the service I waited for. [[HIGHLIGHT]]I kept asking these ladies when I would be serviced given I had an opening appointment and they kept pushing me off.[[ENDHIGHLIGHT]] Poor customer service. read more

NaiLAX - Poor customer service - Nail Salons Near Me - El Segundo, California

[[HIGHLIGHT]]In love with my nails, first time here and did not disappoint at all.[[ENDHIGHLIGHT]] Took their time, service was great , everything was clean and relaxing vibe. [[HIGHLIGHT]]I can't stop staring at my nails and excited that I found a new nail salon near me with amazing results[[ENDHIGHLIGHT]] read more

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This was my first time here. I got a full set and a VIP pedicure .[[HIGHLIGHT]]Although the customer service was great, and the aesthetic is pretty I did not enjoy my pedicure.[[ENDHIGHLIGHT]] I paid almost $100 for a VIP pedicure and I'm not sure if the lady was new but she seemed to not know what to do at all. They kept having to instruct her. As well as myself. She cut my big toe nail and I was bleeding. With the VIP pedicure you receive a the 15 minutes massage she really didn't do it, she spent the whole time rubbing my legs and never once touched my actual foot. I was really hoping I would love this place. They did take off 10% however I feel like with my pedicure. I did not get my moneys worth . The total service plus tips I spent $200. But I mostly definitely will not be back . read more

NaiLAX - Full set - Nail Salons Near Me - El Segundo, California

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I've been here several times. They do decent gel manicures which is why I've been back. I decided I wanted to try Gelx to see if that would last longer. They scheduled me with Leo. I wanted Trish but I was told she didn't do gelX. My appointment for my hands was 11:15 and my pedicure was scheduled with Trish at 12pm. They asked me if I was ok with waiting. I was totally fine with it. I get there and they seat me in the chair for pedicures. (The place isn't well lit and they don't use additional lighting when doing pedicures and manicures at the same time. So, I opted to be seated at the table where they do hands only. While I'm in the middle of getting my nails done, the receptionist comes over and tells me that Trish is ready now. It's 11:30 and I'm informing her that my appointment with Trish is at 12pm. I'm going to chalk the back and forth to lack of communication and language barrier. I advised her that I was ok with waiting. needless to say that I lost my appointment with Trish but agreed to come back at 3pm. While getting my nails done I'm advising her that they were too long. I wanted an active length. While filing, I asked her to stop filing down my nail bed as there was no reason for her to do so. It would've caused them to be raw and painful. I'm advising her the length of each hand is off. She checked and agreed. She seemed to be unhappy with my pointing things out and would then tell me to pick color. I also pointed out that the nails were lifted at the tip. This happens when the nail isn't all the attached at the tip. She told me that my nail will grow down which makes absolutely no sense. I asked her to clean up the excessive glue under my nail and she told me it was just powder. I've washed my hands over a couple dozen times since getting my nails done yesterday and it's still really bad. To add insult to injury, I received a call from who I presume is the manager (She refused to give me her name). She essentially told me not to come back as it appears that I'm unhappy with the services that were provided. WOW! She didn't ask me about my experience. Mind you I didn't make a complaint to the manager or owner as I usually don't. I tend to just make a mental note as to who is good at what and schedule accordingly. Don't come here if you want your nails done properly. They seem to have an issue with customers telling them how they want their nails shaped, the length and details like getting the hairs out the polish before it drys and filing the nail AFTER the gel drys. It breaks the seal and causes water and moisture to get through. Which causes the gel to lift a lot sooner than it should. FYI... I used to do nails in college. The lack of attention to detail and unhealthy practices like filing someone's nail bed down to its raw causes pain and a health risk when those chemicals are placed on top of a raw nail. I want my money back so that I can go somewhere and get my nails done properly. I paid $75 for this and to be told not to comeback is rude and unprofessional. read more

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My first time at NailAX and Yvone did an excellent job. Very efficient and detailed. It was my first time getting chrome and the color is amazing. I will definitely be back. read more

NaiLAX - My chrome nails - Nail Salons Near Me - El Segundo, California

Tim did an incredibly impeccable gel mani for me, quite possibly in my top 3 ever in life! [[HIGHLIGHT]]He was kind, patient and very professional![[ENDHIGHLIGHT]] I'm picky with my nails and always nervous to try places when I'm traveling but he was top notch! Might have to fly into LAX just to see him! read more

NaiLAX - Great mani by Tim - Nail Salons Near Me - El Segundo, California

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I found this nail salon online. The service was quick, efficient, friendly, and good quality. I liked the decor of the interior salon, the comfy chairs, and background music. Beverages were offered. Payment was accepted via Apple Pay, cash or card and tipping via cash or Venmo. Parking lot is free. Good polish brand selection. Experience would be even better if online booking were available. read more

NaiLAX - Regular mani - Nail Salons Near Me - El Segundo, California

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My gel nails looked fantastic and lasted through 10 days in Tokyo. However, I originally also wanted some cherry blossom designs . They told me I just need to show the nail tech what design I like. The nail tech does not speak English. I showed her the flower examples on my phone. She came back with a book of flower sticker designs. If I wanted stickers, I would buy that myself and stick it on. Minus a star for that. read more

NaiLAX - Nail Salons Near Me - El Segundo, California

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I've been to this establishment numerous times. I happened to be there 2 Sundays ago for mani/pedi my usual. The work completed was not good and I made my complaint to the On Duty Manager. Her comments were; they are independent contractor, nothing she could do about it. [[HIGHLIGHT]]I asked for Management phone number and she could not provide (seriously?) so she gave me an email[[ENDHIGHLIGHT]] (nailaxfrontdesk@gmail.com). [[HIGHLIGHT]]I have written them twice with no response![[ENDHIGHLIGHT]] At this point not expecting one, but I won't be coming back! Epic service failure. read more

One star off for the rudeness of the hostess but four stars to the guy who did my pedicure! He was excellent! If I lived in the area, this would be my go to place. Be sure to make a reservation bc they're booked and busy! read more

Absolutely Do Not Go Here - Dishonest and Aggressive I called NailLAX in advance to confirm the price for an acrylic gel fill and was told $55. When I arrived, I mentioned I needed two nail replacements, which i assumed would be $5 each and it was. But when I went to check out, they told me the total was $90. I asked why the price was so wildly different, and they said it was because I have long nails (I have acrylics of course they're long) and because they had to reshape the nails. Let's be clear: the reshaping was only necessary because they put on replacement nails that didn't match the rest. I've never been charged for reshaping in any other salon, and they never once asked for my consent or informed me about any additional cost. When I pushed back and said I was quoted $55 and agreed to meet them halfway at $75, the woman in charge threatened to call the police on me. Over a pricing dispute that they caused and refused to be transparent about. I would have gladly waited for the police if I hadn't had a prior commitment. This business is dishonest, unethical, and manipulative. They keep their prices hidden until the very end, then gaslight you when you question it. Do not support this scam of a salon. Spend your money at a business that respects their customers and communicates clearly. read more

My son and i have been coming to the El Segundo for over 2yrs. The quality and professionalism of this place had fallen off, especially for black men. This is our second visit where we we treated with substandard service. Today my son pedicure took literally 9 mins to complete. That because the technician basically just cut his toe nails and cleaned his cuticles. None of the other included services were done, such as dead skin foot scrub or calf massage. But on both occasions, the full price was charged. As for my services, today I literally sat in my chair for 25 mins with no service, even though I had scheduled an appointment in advance. During this time, i watched as two other patrons where greeted, shown to there seats with services commencing ASAP. When I complained about it, the receptionist then said, we are sorry we are a little busy today, but i can get some to help you now. I declined of course and let her know I watched her walk by me with two other guest, both of which came after me and they both received services right away, from two techians, one working on the hands and the other on the their feet, while they just left me sitting there waiting. Additionally, there were only 7 people in the salon, including me and my my son. Busy how? I can only assume that they did not think we knew any better and that it was okay to give us substandard treatment. One thing is for sure, I will make sure everyone knows about this place and will never do business again with this establishment. If I could give them zero stars I would..... read more

I accidentally came to this location instead of their Torrance location that I made an appointment for and they were kind enough to still squeeze us in. Which I greatly appreciated! Everybody was very nice and they offered a free 5 minute shoulder massage with their services. We got there early and I didn't get enough time from when she put the colors down for me to look at to her getting started and asking what I wanted. The lady who did my nails did do a good job with getting all my dead skin off but did end cutting me and it burned pretty bad while she did my nails. Overall, Im still happy with the way they turned out. The store was clean and they offered refreshments which was nice. Everybody was positive and happy so it was still a good experience overall. I'll be sure to visit the Torrance location soon! read more

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First, everyone was very friendly, not one rude or curt person. The esthetics were underwhelming. The service was good. Refreshments are available to customers. I decided to try The Pina Colada Special. A mani-pedi that includes treatment for reducing inflammation,swelling and softens skin. This is a great special! My hands and and feet were treated, to an exfoliating synergetic scrub, cleansing soothing masks, hot relaxing oil, and hot towel wraps. Extremely relaxing! It's may be little expensive. Yet I must admit, my hands & feet are all polished and beautiful. read more

NaiLAX - Nail Salons Near Me - El Segundo, California

I have been going to this location for over a year and while I have had fairly good service from the various nail techs for acrylics, Nicole does an outstanding job! She is very gentle with handling, sweet personality, great patience, and is very attentive to detail. She has likely given me the best acrylic manicure experience to date, especially with french tips! Thank you Nicole!! :) read more

NaiLAX - Nail Salons Near Me - El Segundo, California

Had the most amazing gel luxurious pedicure with Dustin. Highly recommend him. Good experience at the salon - they managed to fit me in without an appt (appreciate that). Comfy setup. read more

I go to NaiLAX almost every other week and today was an awful experience. The nail tech filed my nail so far down to the skin, completely destroying my nail bed and causing a lot of pain. I was still charged $30 for the "service" because she did my cuticles and a 5 minute massage. Oh, but at least they waived the "removal" of my gel polish. Not the treatment I was expecting as a frequent customer. So in total I paid $75 today for basically an incomplete service and gel pedicure PLUS a nail bed injury that will take weeks to heal now. I suggest NaiLAX in Torrance or literally any other salon around to avoid an injury yourself. The lack of consideration and care is comical. read more

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Read the reviews and even though mixed, made my appointment. [[HIGHLIGHT]]Had a great experience.[[ENDHIGHLIGHT]] Regular mani and pedi. Been a while so they earned the tip from me. [[HIGHLIGHT]]So good that I went back for a second time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]That time I had a tech doing my pedi that both had hearing issues as well as language barrier. She still managed to give me all the prompts without any issues[[ENDHIGHLIGHT]]. I would totally continue to come here. Only downside was no message chair, but they are oversized and comfy. read more

Upon making my appointment over the phone I asked if they did hard gel/gel overlay service. I let her know this isn't the same service as regular gel nail polish. Lady on the phone said they do both. While my nails were being done I noticed what the nail tech was applying what looked like gel coat for regular gel nail polish service (what I had confirmed I did not want over the phone). Nail tech then confirmed it was build on and I allowed her to finish. She put two layers of the gel coat, but it did NOT build on like gel overlay. Two days later my nails had broken/chipped!! The service I requested requires the build on in an effort to keep my natural nail length and the nail to be strong and also lasts me 2-3 weeks with nail growth. This was overall very disappointing as I paid $85 for something that I didn't ask for and did not last a week!! read more

NaiLAX - Nail Salons Near Me - El Segundo, California

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Did the job while I was in town! Called in, they said come in. The aesthetics are a bit underwhelming I saw another review say that and it's very true. They definitely did a good job, it was just more expensive than what I'm used to. $90 to remove previous gel, fill in with powder on one big damaged toe nail, and then extra $15 just for the color I picked idk why lol but I guess glitter gel acrylic toes are $90 these days it's fine they did a great job just make sure you know what you're getting yourself into. It's a relaxing enough salon and experience. Nice vibe overall for the area read more

NaiLAX - Gel pedicure and powder on big toe - Nail Salons Near Me - El Segundo, California

I'm writing this review about 3 months after my visit and I'm still having issues with my nails after coming here. I've been to sooo many nail places across L.A. and literally never complain, but this was next level bad and frankly reckless. I asked for a simple hard gel removal and my attendant kept filing my nails down repeatedly. At a certain point I felt like it was getting really painful and raw and she told me it wasn't "off yet". I asked her to please stop and she kept going. She tried to go "softer" but the damage was done. I finally told her I had to stop and left because she kept telling me the nail polish wasn't off. I was in intense pain for weeks and my nails were literally paper thin. I was so upset that I couldn't even write this review for a while, and I'm not litigious so I'm just coming on here to say watch out and be careful. I would avoid this place, Last thing - for months I've been able to see the new growth of my nail vs where she removed the top layer and it's a crazy noticeable difference. Where it was filed down is basically red and pink and my new growth is a normal nail. Stay safe out there. read more

My appointment with Michelle was amazing! (I walked in for a gel pedicure). She was very kind and I appreciated that she checked the nail color with me on a single nail before continuing because I ended up not liking the color I chose. She let me switch the color out and even helped me decide. I will definitely be back to see her! The receptionist was also kind and offered me refreshments when I first checked in. Lovely little spot! read more

Dustin was amazing. I always do gel builder on my hands and this has truly been the best experience. Not only was he amazing at his work but he always has such a kind spirit. Takes his time and ensures you are happy. I can't wait to come again read more

I've been coming here for the last couple years and the service is always amazing. Dustin has been my nail tech and he is very good at what he does, from gel x to intricate designs. Would highly recommend! read more

Tried this place twice, not so nice. I read the reviews and they were mixed so I decided to give it a try. I got a gel manicure and regular pedicure. The tech that did my manicure probably cut me on 6 different fingers when trimming my cuticles. My nails looked good, as long as you didn't look at the inflamed red cuticles. My pedicure was average. Didn't learn my lesson and went back a second time with a different tech. My manicure was much better but my pedicure was much worse. My pedicure didn't start until 40 minutes after my appointment time which made me have an almost 2 hour nail visit. Then my tech cut my toenails super crooked. I asked her to fix them but nope. The regular polish was so old it looked like tar. I asked for another bottle but apparently they didn't have one. I would have chosen another color but since my hands and feet weren't done at the same time, I was stuck. When I was finally done, my shoes were soaking wet. The pedicure tech put the wet used tub liner on my shoes after she finished my crappy pedicure. Positives were a convenient location and parking. read more

My friend made an appointment four us, however it was for the Torrance location and we were at the el Segundo location. The front desk receptionist took us anyways. The sat us down offered us water and a complementary neck massage. My technician was so friendly and took time to cut my cuticles, since it's been a while since my last manicure. I will try this place again and hopefully have the same results. read more

NaiLAX - Finished gel manicure - Nail Salons Near Me - El Segundo, California

[[HIGHLIGHT]]Dustin is neat and talented doing nails and a kind and patient personality![[ENDHIGHLIGHT]] I will be back for him!