I had been here many times in the past and the last time I came (back in 2019) I got clipped really badly on my finger. No exaggeration, it was bleeding so badly that she couldn't finish that nail and I had to stay longer for her to stop the bleeding and clean it up enough to try to put a color on. Despite that, I decided to give them another try and I brought my 12 year old with me to receive her first Pedi during our Mommy & daughter quality time. We arrived and the lady in front asked what I wanted. I let her know we had an appointment for pedicures. She asked if we wanted anything else, I let her know we did not. We only wanted Pedicures. We begin to pick our colors and they seat us 1 chair apart. I understood since COVID, we have to be distanced so I didn't say anything. During our pedicure a woman walks in to get a pedi, and her husband comes 10 mins later and gets seated in the chair right next to her! What gives? We didn't even get asked if we wanted to sit together. Meanwhile, the lady doing my pedi tells me since she has to open brand new packets of the scrubs to do my pedi, it's all going to be $50! She didn't give an option saying would you like this, she told me because of COVID that they had to open new packets and use them and was that okay? I thought that was pretty high, but since she gave me no other option, I said ok. For my daughter, I told the lady doing hers that she didn't need anything fancy just a regular pedicure. The husband I spoke about earlier was getting his pedicure by a different lady who ASKED him if he wanted those packets or not. He had an option, while I did not. Next, after the scrub and rinse of my feet, the lady asked if I wanted an eyebrow service. I planned on getting one anyway, so I said yes. She took me back in the room and when I came back, the lady that was doing my daughters toes, is now massaging her arms. She says "Your daughter is getting a manicure too. I asked her and she said she wanted one." I'm shocked. When a child is coming with a parent, you DO NOT ask the child what services they want you ask THE PARENT! Especially when they are out of the room! At this point my blood is boiling but I stay polite and nicely tell her not to give her any color. "Oh, just do the cuticle?" She asked. "Yes, thank you" I said. A couple minutes later, she walks by my daughter and points to her toes and says "She got a pretty design too!" I was speechless. At that point, I had enough of them hustling services out of my kid. My child has no clue how much this costs and she is also one of those children who doesn't like to hurt people's feelings by saying no. I'm so ready for all of this to be over. They didn't have the initial color I picked so I had to pick the next color closest to it. as she's doing the paint she says "When you give my tip, please give it in cash." Wow. One of the rudest things I have ever heard. Assuming some one will give you a tip is extremely rude but even if I was going to give one, it basically got taken by all the extra services I didn't consent to. To add insult to injury, there is a bank right in the same shopping mall that I always go to since they usually have a fee for using your card. I let them know I was going to the bank and the lady in the front says, "You don't have card?". I let her know I wanted to pay cash. "Oh. Ok." She says with an attitude. That was the last straw for me. I have never not tipped for services (even when I didn't get the best service) but this was just too much. I ended up paying WAY more than I planned and while my daughters experience was what was important to me, I found this to be the worst and most expensive nail experience I have ever had. I will NOT EVER be coming here again. I only gave 2 stars because our toes do look pretty so I appreciated the work, but not the customer service. read more