Edit - Owners claims I was late at the appointment - NOT TRUE! I made appointment 2:40pm online, then around 2:10 they called and left voice mail if i can be there early. Obviously there are reason why i scheduled at 2:40pm, and i didn't get voice mail on time, so i didn't show up there early as they asked me. I actually went there at 2:30, which is earlier than actual appointment time. So Don't lie! I show up on time, and i didn't wait, just your service was suck. Also i did said multiple times i am freezing and cold. You guys pour hot water one or two times to make it warmer so what should i do more than just telling you guys i am cold? Last - because your employee forgot to do Paraffin before color, and then realized she should have done it, and applied paraffin after coloring my toe, my toe got all smudged. I noticed after i come home. Stop make excuses.
So may things are wrong with this place. I will not recommend this place to anyone. Please avoid at all cost.
Here, Long story short -
1. Their foot spa was not working (no hot water or bubbles) and yet they just made me sit in cold water for my 45 minutes pedicure
2. Little boy (owners son?) is beyond annoying. I am trying to be understanding here. However, he will yell, run, try to actually interact with customers (some might enjoy it, but when i am there for relaxing spa pedicure, the last thing i want is loud boy trying to get attention)
3. Most importantly, they are NOT good at their job.
Okay - so here are details if you want to go with it.
I scheduled 45 min spa pedicure with paraffin wax. During my pedicure, foot spa did not work. It was not pumping warm water and it was not generating any bubble. They tried to make it work but failed. Instead of offering me to go sit on actually working station, they just let me sit on cold water. I was annoyed but since they already started to work on cleaning up my toenails, i just let it go.
Then i was sitting close to their "employee only" room and that room was FREEZING. like I was sitting outside and I could feel all cold and freezing air through that room. Now I am sitting on cold foot spa, and getting all these insanely cold (like no joke, it was freezer level cold air) air right at me. Problem was, even though the girl who were doing my toe nail kept asking little boy to close the door, he would not. he will in and out, let the door open. Oh he will also run, yell, play with bubble wrap and keep popping them right next to me, he will do whatever he wants to do. No one stops him. Seriously it was beyond annoying.
And when you think things cannot be worse, but things can get worst from here. They forgot to do Paraffin! The actual serviced I scheduled and asked! I wasn't sure if they were doing paraffin after nail polish or before. I guess now i know answer. You do paraffin before nail polish. Because it will smudge your nail polish if you do right after your nail polish. How i know about that? because some smart person applied paraffin on my foot right after finishing up pedicure! Yikes
So I spend money to sit on cold water, while uncontrolled child yelling and running around salon, and end up with smudged toe nail. How great is this?
You know they lost my business. read more