I started coming to Waxing the City because of my waxer, Ashley. From my very first appointment, she made me feel comfortable, respected, and genuinely cared for. She is incredibly talented, especially for someone who is newer to the industry. I'm in a similar field myself, and I can honestly say I couldn't have been as skilled as she is with the amount of experience she has. She has a gift for making clients feel at ease.
Ashley had mentioned that her long-term goal was to open her own studio someday. While I could tell she wasn't completely happy in her work environment, she always remained professional and never spoke negatively about the company.
When Ashley reached out to let me know she would no longer be working at Waxing the City, I was surprised to learn that she had given her two weeks' notice but was not allowed to finish it. Even more disappointing, neither I nor, from my understanding, her other clients were notified by the business that she would no longer be there.
When I called to cancel my upcoming appointments, Carson explained that the decision was made because of "client retention." That response was disappointing. It gave the impression that retaining clients for the business was valued more than allowing clients to say goodbye to the esthetician they had built trust with or supporting an employee through a professional transition.
Ashley built relationships with her clients because of the quality of care she provided, not because of the name on the building. Losing someone like her is a loss for Waxing the City. I hope the company reconsiders how it handles employees who choose to move on. Supporting them through a respectful departure and communicating openly with clients would reflect much better on the business.
As a client, this experience left me feeling that there's a disconnect between what the company prioritizes and what actually matters most: the people providing exceptional service and the community of clients who trust them. read more
