1. The Wax Bar

    1. The Wax Bar

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    Seattle, WA

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    The Wax Bar

    4.3 (51 reviews)
    ModerateSkin Care, Waxing
    Open 9:00 am - 5:00 pm

    By appointment only

    Updated over 3 months ago

    Services - The Wax Bar

    Waxing

    The Wax Bar Photos

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    Recommended Reviews - The Wax Bar

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    Reviews With Photos

    Outside the Wax Bar
    Charlyn G.

    Quick, clean, and straight to the point. This was not the best expierence in the world and it wasn't the worst. I came in for the first time for a happy hour Brazilian. This would had been by 2nd time doing a Brazilian within 2 years. So I was a little nervous and this was a new place for me. When I first came in, there was no one at the desk for 5 minutes. The waiting room was clean, beautiful, and aesthetically pleasing. Finally, the receptionist came in. She didn't give me eye contact, she didn't look happy, and simply asked if I was here to check-in. I quickly got checked-in. Not the best first impression, but maybe she was having a bad day. She did her job, but it wasn't quite welcoming. Carly quickly got me in and it seemed like she assumed that I've done this before, so I was given quick instructions to lay under the towel. I was in the room by myself and kind of blanked on what she just told me. I was a little nervous to step out and ask for instructions again, so I waited for her to check in with me again. Carly was quick and straight to the point. She didn't butter things up saying it was going to be okay, which is fine by me. I have to say, she did a very good job down there. So I'm happy with the service. What could had made the expirence even better was their hospitality and customer service. They all did their job, but I don't feel like they were trying to connect with me, the customer, or engage with me. No, "Hello! Welcome! Is this your first time here? Have you had a brazillian before? How are you?" - none of that. This is the place to go if you've been waxing for a long time and need a quick in and out. That get an A+ for that. But if you'd like someone who's more personable, warm, and walk you through the steps.

    Before

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    3 years ago

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    4 years ago

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    2 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    12 years ago

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    7 years ago

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    12 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    13 years ago

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    13 years ago

    Left here feeling like Beyonce...

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    12 years ago

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    12 years ago

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    13 years ago

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    13 years ago

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    14 years ago

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    13 years ago

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    12 years ago

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    7 years ago

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    13 years ago

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    11 years ago

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    13 years ago

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    13 years ago

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    8 years ago

    They always manage to get me in that day!! All the people who work there are exceptional! It's a little spendy but worth it!

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    12 years ago

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    13 years ago

    Fantastic place, highly recommended! Sara was my girl, definitely try to get an appointment with her!

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    12 years ago

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    12 years ago

    Jillian did a great job on my brows. Always a bit nervous to try someone new but she did great.

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    10 years ago

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    12 years ago

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    Photo of Abby C.
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    10 years ago

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    Page 1 of 2

    Ask the Community - The Wax Bar

    Does this salon use soft or hard wax?

    Soft warm wax. I had no ingrown hairs it seems like good wax.

    Don’t See Your Question? Ask Away!

    Review Highlights - The Wax Bar

    I have had some terrible waxing experiences, and now (after being put on rehab), I only trust my eyebrows to Jillian.

    Mentioned in 12 reviews

    Read more highlights

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    Waxy Moon - April - Owner Operator - Sugaring Professional

    Waxy Moon

    4.8(60 reviews)
    3.0 miMadison Valley
    $

    This review, like the other bad reviews here, are not about the quality of sugaring services. She…read moredoes a great job with that. It's about the militant policy and the assumption that her time is more important than anyone else's. This business has all the shortcomings of a large company, and none of the benefits of a small business. I originally was waxed a little 4 weeks ago. April advised that I come back five weeks later. I run a tight and busy schedule between school, work, and caretaking for an ill family member. During the interim my cell phone was broken by the ill family member (dementia) and I had to switch my phone out. When it came closer to the appointment, I looked through my emails and did not see an original booking message. My calendar did not carry over, and I then received a text message 24 hours before the appointment. I was surprised, because most salons will send a booking email and then a reminder before their cancellation policy... something for confirmation at the onset. I showed up on time with a mask on, and wanted to rebook as I had hardly any regrowth. She was immediately angry, telling me that "she deals with people like me all the time." I was pretty shocked. Not only that she was so quick to anger, but that me showing up and using my time (because time is money for everyone) meant absolutely nothing. She angrily said that she pays for the roof over her head with the clients she has keeping the appointments. Good to know I'm just another blank face with a credit card. I have worked in customer service in 5 star hotels, fine dining restaurants, and for companies that have excellent customer service. The basic concept is that both parties' time is important, not just one. Another concept is that I would often choose to go to "mom and pop" businesses to support them instead of larger companies. The understanding was always that if they would be accommodating every once in a while, then I would tip an increasing amount each time, usually topping off at 30-35%. I have always supported service people. But at this business, it has been made abundantly clear that this is not a service oriented business. It is a profit-driven business where everyone is merely a number. She then kicked me out, telling me that she's always fully booked and doesn't need any more money. That was a weird contradiction and told me that she was speaking from emotion, and not reason. If you are nearby or have more flexibility with your time, and don't mind being treated somehow worse than all of the service companies I've worked for before in the past two decades, should you ever take an effort and show up to reschedule out of good faith, then please by all means be a patron to this establishment. But if you are looking for someone who truly values people and honest customer service, this is definitely not the place for you. April doesn't even bother to send out a booking confirmation. I've shown up 15 minutes early to everything I've been responsible in my life: work, school, appointments. I showed up on time this time. Again, didn't even register since I wanted to reschedule and not pay for having two hairs waxed. This has nothing to do with entitlement on my end. I just don't have the time or the patience to deal with people who do not understand the basic tenets of good customer service or the way that the tipping system works in America.... meaning if you extend excellent customer service, you tip an excellent amount. I would have included this appointment's service amount in my tip had I been allowed to reschedule. I only give my money to businesses and people who understand customer service and have the humility to work with people. Hubris is not something I will ever deal with when it comes to paying for a service that is not a necessity from an economic standpoint. If I were to run my own business, and felt overwhelmed, I would at least automate a booking confirmation email or have a booking confirmation template ready to send in case anything happens to a client's calendar, as most people now track it via their phones and various devices. But she insists that everything she does is perfect and there's no room for improvement, and clearly everyone else has a problem. Talk about shifting the accountability and responsibility.

    I went here, to get sugar waxed for the first time and I loved it! This space makes you feel…read morecomfortable and safe. My session was full of laughs and I left feeling empowered. I will definitely come again and recommend this spot. Also I love their dog.

    Photos
    Waxy Moon - April Bartlett, Esthetician and Owner

    April Bartlett, Esthetician and Owner

    Waxy Moon - Owner April Bartlett and her two cents Penny and Peso

    Owner April Bartlett and her two cents Penny and Peso

    Waxy Moon - Storefront entrance

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    Storefront entrance

    The Wax Bar - skincare - Updated July 2026

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