I have always gotten a beautiful manicure from Sheila. & the hair cuts & styles are fabulous!!…read more Love them all!

On their website it reads the following "…read more I am especially passionate about "difficult" hair... Because I have it! I am proudly a certified curl specialist offering products and services by Ouidad (the curl experts) as well as a top of the line Keratin treatment- for curls by Keratin Complex. So whether your desire is to manage or accentuate your curly hair I have the education, the skill and the passion to make every day be a great hair day. " That's not true. They have no idea how to cut or style wavy hair. They damaged my daughter's hair by cutting it underneath to remove volume. What is achieved with this is shearing it. They did not know how to dry it, her hair was completely frizzy, there was no wave in her hair. It was horrible and sad what they did to her. Although, the owner was not in the salon and did not see my daughter's hair, she told me that she would not charge me, but not because of them having done a terrible job but because the work did not meet my expectations and she added that she did not want us to go back there never ever again. Obviously I never want to go back there. This is not about money, this is about a teenager's self esteem. I asked them before I started with my daughter if they were experts in curly hair and they said yes. Do not offer what you do not know and do not play to affect the presentation and self-esteem of a person

I just got a dip manicure from Elite Spa. The file electric nail file, and sculpting tools were…read moredirty. There was fingernail dust and old nail polish on them from previous people. After they finished using it the tools on me they just put it back in the drawer without washing them. The prices are cheap, but I think they are violating health codes. The nail tech filed my nails so hard my skin below my cuticle started bleeding. Ouch! The prices are cheap but it's no worth it.

I discovered this place because it just so happened to be next to my gym and I needed a nail salon…read moreASAP. I was welcomed right in and asked to pick a color and waited only about 2 minutes on a busy day. I asked them for a simple design they did very well on. They offer acrylic nails (hard to find these days) and do an amazing job as my nails I've gotten done there twice now have lasted longer than 3 weeks. What I really like about them though is they are very American/English friendly - super knowledgeable - and quick. Lastly, I've also gotten a pedicure they did a great job on too.

I've had very mixed experiences here. I've gotten my hair trimmed/waxes here before and they did…read morewell. However recently I went here to schedule an appointment for my wedding hair. First I scheduled a trial and my stylist cancelled twice over the span of about a month. At this point it was only two weeks before my wedding and they couldn't fit me in with another "senior stylist" so I went with another random stylist and understood appointment would be free of charge for the inconvenience. However once the trial was done (it took almost 3 hours and still wasn't quite right) I still had to pay 95+ tip as apparently only the hair cut was free (25) and I still was expected to pay for the styling. Then we get to my wedding day and I am supposed to have a senior stylist but was cancelled on a THIRD time the day of my wedding and was only told once I arrived at the salon. The same girl who did my trial did my wedding hair and I didn't complain much because who wants to complain on their wedding day? My bridal party also got their hair done and it was all beautiful but mine took an extra hour compared to my bridal party even though I requested a very very simple style , just curls and a little bit pinned back, and it came out very poorly despite me trying to steer the stylist in the right direction. I had to redo my hair completely afterwards even though I paid over 100 for my hair. I curled it myself and had a wedding guest who happened to do hair help me style it. Took less then 20 minutes and was perfect when we did it ourselves. After the wedding I looked back at the photos they took at the salon and I can't believe they let me walk out like it was! Totally falling out, messy, asymmetrical and bobby-pins showing (Photos from the salon and by the time I got home) About 3 weeks after my wedding when all the celebrations were done we called this salon back to explain what happened and ask for a partial refund or at least something. My mother who called was accused of "extortion" by the owner when she said she was calling before I posted this review... which is an honest review and we wanted to give them a chance to right it before complaining online. Then we were told we should have planned my wedding further out which has nothing to do with them messing up my hair so much. In the end they said they would call us back and it's been 4 days now. Overall really disappointing, This was the most stressful part of my whole wedding. They should have done more to compensate me or at least done my hair well... this was my WEDDING hair for crying out loud.

I had a really nice experience here. I texted them last night to get in today and they were more…read morethan accommodating. I haven't been this satisfied with a partial highlight in a long time! I'm very icky about my hair and who does it but I'm not from around here and wanted to get it done today before the holidays. They also were very nice about me bringing my son. Will be back!

Did not get the color shades I asked for even though I paid upcharge…read more Did not want my hair thinned out as my hair is very fine but Tiffanie point cutted the last 2" of my hair all over & I am left with no weight or volume. Takes very long time to grow so very upset. Hair is now flat as a board and very unflattering. I wish Hairstylists listened to what you ask for instead of doing what they think is best.

Went here instead of my normal salon the other day because I needed a haircut before I went to my…read morecousin's wedding. Heather did a wonderful job and I will definitely be going back. She put some really cute layers in and trimmed the ends, plus was a fun experience. They have a little patio, would be nice to wait there in the summer.

Flew in from California for a high school reunion in desperate need of a mani pedi! Found Amy's…read moreNails Plus online and called for an appointment. Amy was super quick to call me back and was able to fit me in early the next morning! Her studio was cute, clean, efficient and in a great location. I had a regular Mani Pedi and five days later my nails still look as great as they did when she finished!! Amy's Nails Plus will definitely be my "go to" nail salon from now on in Rochester!! Oh, and did I mention that Amy was super friendly & professional! We had a great conversation together. Wish I had known her years ago!

I called midday and Amy was able to fit me in that afternoon. The space is clean and cozy - Amy is…read moresuper sweet, easy to talk to and super professional. I will definitely be back. Highly highly recommend!

It's just not what it used to be...I was really hoping to have an opportunity to give a 5-star…read morereview, but unfortunately that won't be happening. My friend and I made appointments for a couples renewal massage after we both had received gift cards. While the robes and somd of the amenities are nice, the massage was really what I was there to enjoy. I was trying my best to not get upset (45, single mom of twin 2 year olds- I needed this break and massage) it just didn't hit the mark. I told the therapist I'd like it firmer and harder and not light touches and I think she must have thought I said the opposite- soft tickling type of massage and she didn't seem to want that style to change. Maybe she's knew but I have never gone up and down (being raised by her foot control) so many times in my life. Maybe she has back problems? My friend asked me afterwards why she was so loud (like I knew why? lol). Several times washing her hands and then threw the robe on my legs after the massage. Miss the exfoliating scrub at the end! Those were wonderful. While the after treatment room is nice, I'm sad to say, this just was such a disappointment. Hoping to have enough funds to give it another try at some point.

By far one of my favorite spas in Rochester for all the little reasons…read more They think of it all! There's the essential robe and cotton slippers located inside your locker upon arrival. Along with towels, hand towels and iced towels for after the sauna or showers. Complimentary amenities such as deodorant, razors, shaving cream, combs, shower caps, q-tips, feminine products, lotion, coffee, tea, infused water and iced water with cucumber and lemon. They also offer blowdryers, hair straightners, different types of brushes and round brushes to use during your visit.

It is my 2nd time going here and I love their service. They did a Fantastic Job on nails and…read moremassage. I love their way how to massage on my legs. It helped my legs and feet feeling so relax. However, I have to give them 4 stars because they made us wait for almost 45 mins after our appointment at 11:30am. They can do better with time frame to get everything done in timely manner.

Highly recommended. Hannah took her time with my mani pedi and was meticulous. I usually go to VIP…read moreand always leaves with something left to be desired. Now I have found my go to place and know that it's money well spent because I leave happy and satisfied with how my nails look and feel.

I came in today August 23, 2025 to get some blonde highlights. I have been trying to achieve that…read moreICY BLONDE look for quite sometime. I saw Sera, and she absolutely crushed it!!! The time, patience, precision, technique and heart that put into my hair is UNMATCHED!! I will never go anywhere else again! I 100% recommend Sera and W Salon to anyone for all your hair needs. Not to mention that the place is absolutely adorable, and has such a welcoming vibe to it!!

I have come here for months now and always receive an amazing haircut, I go to Cameron and he…read morealways knows what I want! He gives me advice on how to keep my hair nice and what haircut he suggests. The staff are friendly and I feel welcomed every time I come here!

Queen she's so sweet and fast and clean and affordable. Totally recommend this. I got my eyebrows…read morethreaded.

I went here for eyebrow threading. The lady did a good job and the price can't be contested. I…read moremight go again!

Diana is amazing and this place is adorable. Got a Groupon deal, would absolutely pay full price…read more One of the best pedicures I've ever had. Hot stones & no yucky jets. Paraffin treatment was amazing. She uses mostly CND polishes...No waiting under a dryer forever. Definitely would go again!

This place is cute and comes with its own little shop dog, which I greatly appreciate, but it was…read morenothing spectacular. She did a nice job on my pedicure, but it wasn't luxurious or anything. I like a pedicure with a good sugar scrub and a nice moisture treatment, etc. I had a quick-not-so-luxurious scrub of some sort that didn't really do it for me. My toes also chipped within a week which is crazy because my pedicures usually last at least a month. I'm gonna take my pedicure needs elsewhere in the future.