I cannot say enough about this place! I went there just to have a fix and I wanted a wow design. Well Rachel came with it! Girl when I say she went above and beyond I mean BEYOND!! They are amazing and I will return!! They are super friendly and make you feel welcomed in! LOVE LOVE LOVE MY NAILS!! Thank you Rachel read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

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Orchid Nails, Henrietta New York... is a vibe, and literally feet feel great one of the best pedicures I've ever had! Kevin had my toes looking flawless with those fresh white toenails. Even though my nails started chipping after two days, they fixed them right away, no hassle. This spot keeps you looking and feeling fabulous, all day, every day!" read more

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I had Rachel as my nail tech. She blew my mind away with how well she did my nails. My nails turned out amazing! Appointment lasted from 5pm till 6:30pm. The nail tech was very neat and clean. The experience was very nice. Highly recommended. read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

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I have been going here for years, but I believe I'm done. My last three pedicures I have had in the past months, within a week, I have (No doubt, about it every single time) A HANG NAIL! The time before last, they were so long , three days later they were stuck in my blankets. As far as my nails go, they are just mediocre. My last visit was $130 not including a tip. That was for a ( not recommended.. save your money) spa pedicure and a fill( with a cut down and chrome polish) the prices seem to be going up and the quality seems to be going down! If you could find a better place for your money, I would spend it there. read more

not the vibe I'm looking for when getting my nails done. granted, i only went because i needed something done in a pinch and was in Henrietta at the time. everyone was nice in there and services were fairly priced but i'm probably not going back any time soon. read more

I've been going to orchid nails for over two years now and I have never been dissatisfied with the work or the way I was treated.. Kevin always knows what I will like. he always make sure that I feel my best about my nails when I leave the building. All of his staff are polite and kind. It's always a good vibe there. So if you ask me if I recommend them wholeheartedly.. read more

lena and kevin and everyone that works in there shop do amazing work !! I've been going to orchid for about 3 years now and they've never not been able to work with my extra designs that I always request , they do it all and they're a really nice family . definitely recommend !! read more

Not gunna lie, got a little bamboozled with these other reviews. Made appointments ahead of time and had to wait forever. They rushed through, nails and pedicures. They also cut mother's finger but didn't even apologize. The quality of the service was poor, massage was minimal and our nails were very thick with the dip polish. Do not recommend. read more

Standard nail place with standard prices. But they really need to figure out a more efficient and organized system of booking people. They either overbook, or allow too many walk ins to come in between the schedule because you sit for long time even if you had an appointment. You might as well just walk in, really. I had an appt for 1, didn't get started till 1:50. So just know that before you go there. If you go to this place, get Kevin to do your nails cause he is very meticulous and clean. He doesn't paint gel polish to the cuticles, either. My nails lasted me three weeks without even peeling because of it. Avoid Rose if you can: she had an attitude and did a poor job on my gel nail with messy edges up to the cuticle so they started peeling a week later. The main person does get defensive when it comes to the timing thing, blaming on unpredictability of what clients want, etc. Ive been to plenty of other nail places that seat you sooner and run a more organized schedule. Its possible, but this person isn't open to the feedback. Update: when I was there for my gel nails, I also got a pedicure which originally was not clean. Instead of repainting them, thru just painted over them adding more layers on an already thick coat and now they've chipped 1.5 weeks later. Save yourself the hassle and book at another place. read more

I went in today to get a full set of acrylics. I was told to request Kevin. After showing Kevin what I wanted he was extremely confident and helped me through the entire process of picking what color for my nails. He was so friendly and helpful and gave me so many compliments and made me feel so comfortable. I've been getting my nails done for probably seven years in Rochester and this was hands-down the best experience I've ever had and the best work I've had done ! He was so patient with me and accommodating and gave me exactly what I wanted and I had the pleasure of meeting his wife and saw the nails that she did before me and those were also amazing! I won hundred out of 10 recommend this place you absolutely have to go! read more

Orchid Nail - Nails - Nail Salons Near Me - Rochester, New York

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I love it here! Im always satisfied with how my nails turn out. Very friendly staff, place is very clean, relaxing environment, and great price! read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

This was the worst pedicure I've ever had. I give it zero stars. Firstly I had an appointment at 5:15 and didn't get sat until 6:15. She only clipped my big toes and shaped them nicely. The rest of the toes she left long and barely touched. Once she finished painting I looked down and the polish had flooded all the cuticles and had bubbles in them. I obviously had to say something so another girl came over and did what she could with them. Once I got home I had to file and shape all of my toes. $48 for a gel pedicure is a fair price but not when I could paint them better myself. My nails on the other hand came out fantastic! I've gotten acrylics here before by another nail tech and both did a great job shaping my nails and copied the reference photo perfectly. All in all, if you're wanting a pedicure definitely go somewhere else. If you're looking for acrylics I definitely recommend here. read more

It took me a while to find a nail salon that I really love and trust; I've been going to Orchid exclusively for about a year now. Tommy and his team are truly great! I leave completely happy with the results every single time. They also take the time and put forth the effort to know their clients on a first name basis, which is so nice. It's also worth noting that I always have weekday, end of day appointments. I typically call ahead (day of) and they have always accommodated me. Additionally, they often get walks ins shortly before close and I've never seen them turn anyone away. Excellent client service! read more

Orchid Nail - Coffin style acrylic nails - Nail Salons Near Me - Rochester, New York

Orchid has it figured out, people. It's not even about their chill environment and great pricing. These folks are some of the friendliest people I've ever met! Oh-and did I mention their exquisite work? I get compliments every day--no joke--on my acrylic set, to the point where girls are taking snapshots of my phone with Orchid's location pulled up. Go see Carolyn--she's easily the best nail tech in the city but she's super chill and down to earth. Why are you still here? Go. Now. read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

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I absolutely love this place for my nails. It took me so long to genuinely find a place that can actually do the shape how I like it. The staff is great every single one of them! So sweet all of them read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

After my last bad interaction I had with this salon I was giving them a second chance to redeem themselves. This time was just as bad if not worse. The gentleman in the 1st seat gave me the rudest customer service I have ever had. I came in without an appointment.. he tells me that I'm going to have to wait.. which is fine. Some young ladies come in after me without an appointment he asks what they were coming for and that they can set an appointment up for later... ( I was never asked what i wanted done or informed that I had an option to make an appointment for later) I then asked why I wasn't asked those same questions or extended that same option he began rolling his eye and responding to me in a condescending manner. This made me upset since his attitude was not warranted.. I wasn't being rude so why was he being rude. I was just asking a question.. Either way I will not be giving this nail salon another chance. read more

Everyone was so polite and their skill and attention to detail is amazing! Came in to get a simple acrylic set and the shape and color are exactly what I wanted. :) read more

Orchid Nail - Short Acrylic Set - Nail Salons Near Me - Rochester, New York

Love orchid forever!! Thought I would leave some photos of the dope sets I've gotten there because I love this business!! read more

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Thank you Kevin! Excellent work very gentle. I would recommend this place for timely friendly service.

Got an acrylic set, and I have never seen better! they took their time and pat attention to detail, and knew exactly how to achieve what I wanted. Ended up with smooth, professional, beautiful nails. The shape is perfect, and even throughout. I will be coming back. read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

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Poor service, manicure lasted less than 20 hours before all 10 started chipping. Regular nail polishes were old; I get it - gel manicures are the trend but some folx don't like it, a standard manicure shouldn't be cause for concern in a nail salon. read more

I was able to make an appointment the same day, which was nice for last minute on a Saturday. Even though they were busy I didn't have to wait long to be taken care of. The manicurist did a great job, I love how my nails turned out. There was a strong chemical smell, however, from the products being used which affected my rating and I also felt very rushed when picking out a polish color. The price and end result accounted for my 4 star rating. read more

The best nail place i've found in Henrietta. i love the way my nails turn out every time:) read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

Not impressed. Closest to our hotel for a quick walk in the blistering cold! Non-sterile tools and sloppy technique. Started to get really busy around 4:30 with children spinning in the aisle chairs, ignoring corrections from their parents. I'll redo the gel color at home - I can do a much better job myself. read more

Orchid Nail - Sloppy Christmas nails. I'll have to redo them soon. - Nail Salons Near Me - Rochester, New York

2 stars because I made a same Day appointment. I was charged $40 for lumpy nails (full set gel) the woman doing my nails couldn't be bothered to fully pay attention to my nails while buffing them, you know when they just look around eavesdropping on their coworkers conversations while buffing your skin instead of the nail, painful! People have asked me where I got them done, when I told them the price they respond with "never mind" lol read more

Orchid Nail - Nail Salons Near Me - Rochester, New York

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This place has degraded their standard over time. I use to go here regularly for Mani/Pedi. I went here recently and the manicurist was in such a hurry to finish my pedicure. She didn't even bother to scrub, buff or clean my cuticles properly. After complaining about her she started giving excuses. I have made up my mind and not going here ever again. They have also increased their prices thanks to the most common excuse Covid. Please keep this as your last option to go for Mani/Pedi. I will not recommend this place to anyone. The owner is too busy to care I feel. read more

Great service always and I came in with a picture of what I wanted and she did it exactly as I hoped!! Thanks again read more

Orchid Nail - Amazing gel manicure I got today! - Nail Salons Near Me - Rochester, New York

My best friend and I came here for gel manicures. We called at 1 and got appointments for 1:45 and were seated right away when we arrived at our scheduled time. The staff is very friendly and they have an extremely large selection of colors. The space is small and could look a lot nicer if remodeled. The prices were extremely reasonable ($25 for a gel mani), especially since I was visiting from NJ and it's $35-45 for a gel manicure at most places. However, there wasn't a lot of pampering during the mani and the hand massage was really really short. The attention to detail with the filing/cuticle care was really good though. I would give it a 3.5 but unfortunately yelp doesn't have that feature (yet). We were both really satisfied with the end result but just wish there was a little more pampering/massage/etc. to make it a better experience. read more

Orchid Nail - Gel manicures - Nail Salons Near Me - Rochester, New York

I love Orchid Nail for pedicures! Staff is friendly and attentive to what I want. I always call ahead, and I've never had to wait when I arrive. At $25, the pedicures are affordable and the hot towel and hot stones are an added perk! Highly recommend Orchid Nail if you are looking for a good quality pedicure at a great price read more

My best friend and I came here to get pedicures at around 6 PM on a Saturday. They weren't too busy and were able to take us within less than 10 minutes. The staff was very quiet and didn't mind that my friend and I were chatting away. My massage chair didn't have any problems but my friends massage chair seem to have some issues and no one attempted to help her even though it was clear she was struggling with the chair. The pedicure was fast and efficient but I wish there had been more of a massage involved. It wasn't overly pricey, and my friend said she would probably go back since she has an issue with a lot of places not trimming the sides of her nails that often become ingrown. I don't live in the area so I couldn't say that I would or wouldn't go back but it was a pleasant experience. read more

I came to Rochester for a family event and needed a mani pedi- Wow Michelle gave me the best ive ever had- I am so pleased that I wish I could come here all the time ! Check them out you will not be disappointed THANK YOU ORCHID NAILS FOR MAKING MY NAILS/TOES LOOK AMAZING read more

I had concerns going to a new salon. Tommy was very informative I have problem nails they crack through the cuticle. I've had gel dip and they didn't stop the cracks. Tommy put acrylic nails on they are the thinnest EVER The tips shape polish PERFECT I found a new salon Very Happy read more

UPDATE: Do not come here. I've been coming here for about a year now. Normally I only get a gel acrylic fill, which is usually okay. I've never asked for a design of any kind or gotten a pedicure. I've brought two friends here who have both had horrible experiences with their pedicures. The use the cheese grater (which is awful for your skin) and take forever. Today, when I got my design I was charged ten dollars extra for it and it was done HORRIBLY. I'm annoyed I had to spend extra money to have crappy looking nails. Do not recommend and I won't be returning. read more

Orchid Nail - Why did I even bother with the picture? This is after I asked for it to be fixed twice. Never coming back here - Nail Salons Near Me - Rochester, New York

I have been going to Orchid Nails for over a year and love the place. The best pedicure, nice staff and a clean place. I do have a problem with them overbooking and taking walk-ins. The last three times I have had an appointment I had to wait at least 15 minutes, today I waited a 1/2 hour soaking my feet before my requested person was able to do my pedicure. read more

I would give this place 2.5 stars. It's gives an overpriced mediocre manicure. The place is fairly dirty with visible dirt, dust and debris on the floor. The towels are worn and dingy. The people are pretty nice but there is only one really talented male manicurist, but he's always booked. I got a gel manicure for the holidays. I wanted a simple, light pink gel polish with a snowflake design. I got a Barbie-pink colored mani with a sticker (?!?!) decal. I wanted a painted design and the other, less talented male manicurist off set the decal and then pressed it on before it was too late (Picture attached). I won't be going back. I am just always disappointed. read more

Orchid Nail - Very obviously not centered. Lousy work. - Nail Salons Near Me - Rochester, New York

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I have such mixed feelings for Orchid Nails. I highly recommend making an appointment if you're looking to come here, although you'll still wait 30 minutes after your scheduled time. Cons - Long wait (waited 45 minutes to be sat), took 3 hours for a manicure and pedicure, even though the manicure was very quick - Poor communication: other patrons were taken before us even though they walked in after us, some had appointments, some did not. It would have been helpful and reassuring if the nail technicians told us what was going on and why we were waiting so long. Pros - Open on Sundays - Clean (they open a new sterilized package of tools for each customer's pedicure) - 20 minute gel manicure I would maybe come here if I knew I was going to be in Henrietta in advance to make an appointment. read more

I have never had a nail tech that I stuck with before I came to Orchid. This guy is so fast and efficient it's crazy. I will always come back because his work is great. read more

This place is great fit me in @ the time I needed on a very busy day. Great service. Extra plus unpack tool from sterilized pouch in front of you so you know you won't catch fungus here. Same person takes care of you beginning to register. Clean. Pleasant decor. Love the pedicure message chairs great for my aching bones. Good price hot towel & stone message included. read more

Everyone is so kind and friendly here. Great pedicure for a good price. Will definitely return in the future.

My girlfriend and I went to Denny's and I told her I wanted to go to the closest place to get her nails done. She always complained that her nails hurt after she gets them done so she didn't want to go I told her it was an early Christmas present. This place rocked! She walked out pain free and with a perfect French manicure! She said the woman was really gentle and she also gave her a hand massage after the manicure which I thought was awesome:) the woman took care of my girl like a princess in which I took care of her with a $10 tip. Really cheap, great atmosphere, perfect people! read more

Orchid Nail - Nail Salons Near Me - Rochester, New York