Wow, the absolute worst nail salon I've ever been to, and I've been to a lot! These people are always late. Always. The owner had zero communication skills and is nothing short of GREED!! Today my appointment which was scheduled at 10 am, weeks in advance, I had to wait 30 minutes. Yes 30 minutes without explanation as to why for my scheduled manicure. I was the one that had to ask questions as I got impatient, but wasn't getting any response other than "she'll be right with you". Apparently they opened a tad early to take a pedicure before me! (Unheard of). As if that's not bad enough, the owner comes to me and starts to do my manicure at 10:30 AND at the same time is stopping to answer the phone and write down appointments, bitter and unapologetic. I asked her why I, as a paying customer have to endure this and she started raising her voice that I don't come in enough and she's busy and blah blah blah. This turned into a loud heated debate as she kept raising her voice and talking over me. I could not believe the undeniable rudeness and lack of people skills here. I've gone frequently enough to see this time and again, but this was absolutely unacceptable and the worst experience by far and they just lost 2 good customers.
A word on pedicures. You will still find yourself waiting as they always run late, but you know that awesome leg/foot massage we all look forward to and love? Oh what a joke....expect 10 seconds on one leg, and 7 on the other if you're lucky.
Needless to say, I walked out. Save yourself the time and aggravation and go elsewhere!! Oh yes, and surprise! They raised their prices!!!!!
UPDATE: A childish response from the salon to try to cover up what really happened. I do not go around looking for trouble and making an appointment 6 weeks in advance is more than ample time to plan for my appointment. What took place did not accommodate nor can be justified for me to have to wait 30 minutes for a technician to finally get around to my manicure with attitude AND multi-tasking by being a receptionist as well during my manicure. Hire a receptionist if you're doing so well and give your customers the undivided attention they deserve. This service is a pampering luxury not everyone can always afford every 6 weeks. RESPECT your customers! And no, you are not "sometimes " late, you're always late. This is a fact even my mother that's been going to you for years has noticed. Did I get loud? Yep, I sure did. Why? Because that bitter old technician I had was already irritated by when she finally got around to me was completely disrespectful and out of line. I "interrogated her?" That's quite amusing. Is that how you refer to asking questions in a calm way? You open at 10a.m. She was just starting a pedicure on MY appointment slot. Since there was no apologies or explanations, you bet I'm going to ask for answers. THIS is when YOUR technician started arguing with me and raising her voice louder and louder. People do this when they're guilty and have been caught. I speak truth here, unlike your pathetic attempt to redeem your unprofessional behavior we all encountered at your establishment yesterday. Lie all you want, but the truth always comes out in the wash.
You bet I walked out! Do you honestly think I was going to sit there with this loud, bitter woman giving me lame excuses and acting a fool? You open at 10, my appointment was at 10, how do you explain a "small" delay of 30 minutes?? Call the police on me??? For what? Are they going to do my manicure?? Omg now you're really reaching for anything to grab onto for your lack of running a professional and curtious business. Your reply is so pathetically off the charts that it's almost amusing how you attempted to cover up. Readers please note the pompous statement given by the owner that "my negative review won't drive their loyal customers away and they've been in business 22 years". A very self righteous statement. Most proud professionals would address my issue encouraging me to come back. That's great customer service especially given the fact that they were totally in the wrong. So, Glamour Nails, your attempted redemption to address this issue was nothing short of pathetic. What you've accomplished is revealing your self-righteous attitude and justifying your huge mistakes by being in business for 22 years. Here's a word of advice: get your act together or you may not have much more success if you continue this crap of yours. read more