I came in today August 23, 2025 to get some blonde highlights. I have been trying to achieve that ICY BLONDE look for quite sometime. I saw Sera, and she absolutely crushed it!!! The time, patience, precision, technique and heart that put into my hair is UNMATCHED!! I will never go anywhere else again! I 100% recommend Sera and W Salon to anyone for all your hair needs. Not to mention that the place is absolutely adorable, and has such a welcoming vibe to it!! read more

I have come here for months now and always receive an amazing haircut, I go to Cameron and he always knows what I want! He gives me advice on how to keep my hair nice and what haircut he suggests. The staff are friendly and I feel welcomed every time I come here! read more

Ask for Ava! Not only was my hair cut very well, her blowout lasted a FULL WEEK on my naturally curly hair in humid conditons! The interior is super clean and they have snacks/refreshments while you wait. Dogs are super cute too, cannot reccomend enough! read more

I had a wedding in Rochester this past weekend and wanted a good place to get my hair done. I am not a local and had never been to Rochester but thankfully one of our family friends pointed us in the direction of Salon W. My appointment was at 10:45am with Sydney and she was available right as I arrived. This salon is very cute and spacious. It is located in the second floor of this building and has very high ceilings and lots of natural light. Sydney was fantastic! She was very friendly, and really worked with me to achieve the exact look I was looking for. My hair looked so nice and I got many compliments on it! It is very clear that this salon has stylists who really know what they are doing. The service is really amazing and the story of the salon is quite charming (apparently founded by some British stylists who have 4 subsequent generations still working there!) Loved my experience here. Definitely would recommend to anyone in the area looking for good hair and make up services! read more

W Salon - Up do - Hair Salons Near Me - Rochester, New York

I was referred by a friend to Jessica to get a highlight and came to get my roots done. The cut and blow out is really nice, but I came specifically for my roots, and wanted that dark root line to be gone. But i feel like they were barely touched. She weaved the finest amount of hair blonde, and left 4x as much hair out. When I pull my hair back it still looks pretty dark around my face, with baby fine highlights. I don't want to be staring at dark roots right after i get my hair done. I dont have free time to sit in the chair a second time for hours, and pay again. I didnt feel comfortable saying anything during because she seemed kinda bothered after I asked her about her pulling the bleach all the way through the midlength of my hair which worried me about breakage. Afterwards,  I said I think you did a great job, its a nice cut, but there's still a pretty significant root line. And she said thanks so much, and walked me out. I felt dismissed, and I don't think I'd even feel comfortable having her fix it. read more

W Salon - Came for a root touch up/highlight, left with still a dark root line...disappointed. - Hair Salons Near Me - Rochester, New York

The W Salon is the BEST been going to Peter Webb SIMON WEBB JONATHAN WEBB & MAGGIE WEBB for over 20 plus years. The training provided by the Webb's started in Alderbrook England they are extraordinary at color & styling. read more

Went to this salon that was referred to me by a friend to see Jeanette. Best hair cut style and education in taking care of my Hair. The salon and staff are welcoming and kind. A definite yes if your thinking about it. read more

Jonathan Webb, his brother Simon and Simon's wife Maggie are in my opinion, the best in Rochester. Their new location (just across the street from Pittsford Plaza) is just amazing! Head to the back of the parking lot to an unassuming door, up the elevator and into a posh modern salon. The floor to celling windows give W something no other salon around here can offer- NATURAL LIGHT! There was a well stocked refreshment bar with wine, soda, coffee tea. The front desk was efficiently run, organized and the staff friendly. Waiting area was comfortable though my wait was brief. All around great experience from the ease of getting an appointment and consult to the skilled highlight/cut and finish. Deni says: Highly recommend! read more

I've had a few different appointment types at W Salon and all have been fantastic. I've had two haircuts from Maggie- she is so wonderful to work with and was very open to having a dialogue about my hair and preferences. I have very straight hair normally, and I need a specific type of cut to debulk it and build more body. She listened carefully and totally delivered! My hair looked amazing. I loved it so much, that Maggie ended up doing my hair for my wedding. She gave me these amazing curls that lasted the entire night regardless of dancing, and it looked picture perfect. This last time I went to W, I wanted something totally different, and the closest appointment was with Rachel. She gave me a balayage style coloring, and a straighter haircut with less layers. It was a fun change from my usual, and I really love it. Every experience I've had here has been great- the staff is wonderful, they have a fantastic waiting area with a nice selection of drinks, and they do a wonderful job. My advice with going here though is to budget a little extra time and enjoy the process. My haircuts here always have a tendency to go a little long, but as long as you're ready for it and just relax and enjoy it, it's not an issue. read more

W Salon - Love my balayage coloring and cut by Rachel! - Hair Salons Near Me - Rochester, New York

Sydney is amazing!! Really listened to what look I was going for with my hair and was able to make my color look noticeable but natural. She also really paid attention to my hair type and brought back so much body to it. I've noticed it feeling so much healthier after going to her. Also I felt like the prices were very reasonable considering the amount of time and effort spent. read more

I love this salon! Beautiful and warm, and they have Jeanette!! My hair has never looked as amazing until I found her. Highly recommend this salon, you will be as dazzled as I! read more

Not only are all of the staff so sweet and welcoming, but the finished product is always exactly how I pictured it. I starting going there a couple years back for my brows and have recently started getting my hair done there. It is so amazing, they really want you to feel and look your best. They always offer complimentary drinks and are so friendly. My hair stylist is Olivia Parker and boy does she do a phenomenal job. HIGHLY RECOMMEND!!!! read more

W Salon - Hair Salons Near Me - Rochester, New York

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It was my first visit to the W Salon in Pittsford. When I entered the staff gave me s warm welcome which made me feel good. Just a short wait and Michelle DiGrazia was there to greet me for a wonderful, relaxing massage. So caring and sweet. Looking forward to my next visit. Thanks Michelle. read more

W Salon - Hair Salons Near Me - Rochester, New York

My first time here and my visit was wonderful. I booked my appointment with Jessica R and she was so kind and sweet and very attentive to what I wanted done, balayage and a lob. She suggested to have a few highlights around my face so the balayage would blend in more with my dark hair and I'm soooo glad I agreed! In the end my hair came out much better than I anticipated. It's a shame I am moving to out of town because I think I finally found my salon! I'll be sure to schedule an appointment whenever I am in town. Definitely will be back!! read more

W Salon - After!!!! Love it! - Hair Salons Near Me - Rochester, New York

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I had such a great experience here! W Salon is such a down to earth yet professional place. I have stubborn, straight Asian hair and I have not found many who know how to cut my hair properly. I've lived in Rochester for 2.5 years and have been disappointed by all the previous stylists who have cut my hair. So I've had pretty blah haircuts for a long time and have been somewhat depressed about it. I decided to give this place a try and I was paired up with Raquel. I can't say enough nice things about her. She was cool and easy to talk to. She listened to what I wanted and all my complaints about my previous hair cuts. We both found pictures to explain what I wanted... and best part (in my opinion) she razor cut my hair! I have not found many hair stylists that razor cut and for my type of hair, it's pretty much a necessity to get the layers to fall properly. And in my experience, my best and most favorite hair stylists razor cut my hair. I'm so glad I found this place. I already have my next appointment rescheduled. read more

Used to be great, and the brothers and are really sweet; but the experience is frenzied and fragmented now, and the owners double book your hour, so you wind up having different operators in one session. It feels rushed. Prices skyrocketed, too. They use new grads to wash and rinse, be so prepared to get wet, have bits of conditioner or color left on your scalp, etc.. Itchy! I left Scott Miller's for the same reasons, even though I started out with Scott back in Fairport back in the 'olden days.' I want relaxation during my haircare. Me time. No stress. Back to the drawing board... read more

W Salon was amazing!!!! I just had my first appointment with Raquel and couldn't have asked for anything better. She listened to what I wanted and then she gave me recommendations on what would be best for my hair. She gave me that one-on-one attention that not every hairdresser will give to you. This has seriously been one of the best hair appointments I have ever had in my life. I can't wait to go back and get another cut. Thanks W Salon and Raquel!! read more

What an unexpected experience!!! Random found W Salon one day when I had lunch with my friend at Moe's, looked up and saw a modern like salon at the second floor. As for my curiosity, I read the other reviews at Yelp first before I made my first appointment. Everyone are so friendly there, from the receptionist to my stylist!!! They even offered a complimentary drink for my hubby who was in the waiting area, I believe he had a beer and a coke. My stylist Tanya is so professional, we just had a brief chat and she knew what's good for my hair. I had a previous bad haircut (uneven length) at the mall and thanks to Tanya who fixed my hair from blending in without taking too much length as I wish to grow my hair out. I can't wait to go back and see the amazing staffs at W Salon in couple months!!! P.S. They have outstanding customer service! Guess what? I received a thank you card from Tanya in the mail today. I feel like they appreciate their customers, that never happened to any of my salon experience! YOU GO W SALON!!! :) read more

Love love love this salon!!! Unpretentious,chic and with talented staff!! I was recommended by a family member and am immensely pleased with my color and highlights done by Gabrielle !! She was wonderful and a real professional that knows her craft!! read more

I found this place on Yelp and just loved it! I'm from San Francisco, CA and needed to do my hair and makeup for my wedding in Pittsford, NY (my husband's family is from there). I was a little nervous because I wasn't able to do any tests since I flew to Rochester the night before the wedding. I'm so glad that Gabby was able to replicate what I had in mind. My up do came out perfectly. Also Caroline did an excellent job on the make up. Very natural look and not heavy. Besides that the salon is very modern and has a large beautiful space. I also received a thank you card from them a couple of days ago, which made me very happy. I highly recommend this place!! read more

W Salon - Loved my hair & make up done by Gabby and Caroline.. - Hair Salons Near Me - Rochester, New York

Had a balayage done by Gabby and OH MY GOD I LOVE IT. Blended in so well and the color is PERFECT she did amazing, highly recommend her for any type of color treatments read more

I've been going to Jonathan Webb for more than 20 years, and I know what to expect every time. A warm smile, a hearty laugh, good conversation and knowing when I leave, I'll love the way I look. I trust John, why wouldn't I when he says" trust me, I know your hair". And he does! So, I was just there today... Lexie, who I love, greeted me when I walked in.two seconds later, Simon was giving me a huge hug and I felt so happy to be at W Salon, as I always do. Thank you, thank you, thank you for a wonderful experience, every time! For more than 20 years! XO TRicia PS the typos are because of the condition of my phone... As a few of you commented on today... LOL read more

Gabrielle was amazing! She toned my hair with a dark grey color and she trimmed it exactly the length I wanted! Their customer service is also wonderful! I would completely recommend trying this salon! read more

Stunned to read anything less than 5 stars for this salon. The staff are all warm, personable, approachable. Maggie is extremely detail oriented in her hair cuts and does excellent color jobs. She also is willing to make ANYTHING right that you aren't happy with. No one talks too much, everything is clean and pleasant. I've been to several other upscale salons in Roc, including Scott Miller and did not find satisfaction all across the board until I found this place. Not to mention their prices are extremely reasonable. From my very first visit, to my regular visits years down the road, I've always been treated the same. read more

In a word: AWESOME. In more than one word: Everything about this salon is top notch. It's exceptionally clean, comfortable, and well-lit, and all the employees exude happiness and actually seem to get along (unheard of in most salons)! Furthermore, the highlights and cut I received there today at the skilled hands of Melinda are second to none. I'll be honest, I was a little nervous when I learned how young she is, but some people just have a knack for doing hair that no amount of experience can replace - and Melinda has a knack and a half! The price was VERY reasonable for all the time she spent with me, too. I came in thinking I knew what I wanted, but after discussing it with her for a few minutes and showing her a picture of what I had in mind color-wise, she explained to me why a different approach and slightly different outcome would be better in the long run than exactly what I had requested. Her logic made sense to me, so I told her to just do as she saw fit given that she was the professional - and truth be told, in the end I think I'm happier with what she did (even though the results were a little different from what I had envisioned when I booked the appointment) than I would have been if she'd just gone ahead and done exactly what I asked for! The cut is perfect, too. I have very thick, somewhat unruly hair, and she managed to make it lay just right - something almost every other stylist I've ever been to has failed to achieve! You really can't ask for a better experience than that. I wholeheartedly recommend this place without reservation or qualification - so if you're looking for a new salon to try, do yourself a favor and make this one the first on your list! read more

Where to start. Ok, i have thick and i mean horse tail plus a wave thick hair. Rachel didn't even flinch. I went expecting to have to make several trips to get what i want. Wrong! Rachel nailed it and i never even showed her a pic! She is so good. I highly, highly recommend this place. I saw other stylists work too and all the hair that walked out was gorge. read more

Thanks Michelle Digrazia for the awesome massage and for everybody for the warm welcome. The salon is great open views and comfortable. Def recommend Michelle for any type of massage needed. Feeling great already. Good or see old friends John and Maggie. read more

Very inconsistent services. I paid nearly $200 for color that fried my hair (it's NEVER been dry like this!)and a quick, horrible haircut. I will not be returning! read more

This is my go to place for nails and waxing. Can't comment on the hair services. Love being able to make appointments online and their overall great customer service. High quality services from their stylists and great ambiance. read more

In my opinion, Gabrielle is an understated, thoughtful, careful, master stylist. She never fails to deliver a great cut (and color). The salon is chill, with a cool British style and nostalgia. read more

I cant say enough positive things about this lovely, top-notch salon. I'm from Los Angeles and have very high standards when it comes to my hair. I've had trouble finding good salons in Upstate NY and, sadly, some very unfortunate experiences. I am SO grateful that I found W Salon here on Yelp with all the great reviews!! I saw Raquel and she did an AMAZING job with my color that needed some serious correction. She also gave me a gorgeous cut and styled it with groovy, boho waves. She's a sweetheart, really listens, is super professional and a MASTER at her craft. She gave me a ton of hair care and styling tips, too. I HIGHLY recommend her!! I went to a concert after my appointment and had guys of every age group flirting with me! I look ten years younger!! Thank you so much, Raquel. I'm SO pleased with my new look. Wish I'd found you sooner! Looking forward to my next visit!! read more

Love this salon! I've had my hair cut, blow outs, keratin treatments, and highlights- and every single visit has been amazing! I recently cut my hair and I was clearly very nervous and the stylist made it a point to talk me through it and check in with me to make sure I was comfortable! I loved the end result and really appreciated the follow up thank you card after! Amazing salon! read more

When I got to my appointment the staff at the front desk wasn't that friendly. Didn't make me feel that welcome, as they were too busy answering the phone or whatever the 3 girls were doing. The girl Lexi offered me a drink, but she wasn't charming my socks off with her cool, unfriendly attitude. My wait was short in the lobby area but when I got led to Maggie's chair, I was unimpressed! The chair had someone else's hair all over it and the girl expected me to sit in it. I asked her to clean the hair off, not just some of the hair, but ALL of it! It was so... gross. I was grossed out by this. I reluctantly sat down. I thought with how much I WAS going to pay for my haircut that Maggie's chair would have been nice and clean, let alone a comfortable chair. I waited way longer in her chair for her to finally come talk to me, than I did out in the lobby. Wasn't happy with this. While waiting, I got a chance to look around at the salon, it's furniture, stylists stations, stylists etc. The stations themselves were very small and narrow, and hardly any space for stylists to put their styling tools, etc. It felt very cramped, and small. The girls doing hair coloring worked near the windows with just an ugly cheap roll around tray. I think they should have had a nice place for the colorists, instead of just having chairs by the windows. It was very basic and bare bones. It was not how I would have expected the salon to look. If I were working there, how they have it set up, would not feel very comfortable or like they want their stylists comfortable. Everyone is on top of everyone else. The atmosphere didn't seem very high end. It felt like they tried to fit as many stations in that room as much and as tight as they could. Not a good design. There was no place to put my purse or anything else, like a drink or whatever. So ambiance sucked as well. I've been to salons around Rochester where the atmosphere and staff are way more welcoming than here. Yeah, free drinks are nice. But offering alcohol is very risky. Whoever drinks the wine or beer, do u actually think the person who is drinking it is going to wait til their buzz wears off before they drive home? Very bad for their business if that person gets pulled over. They are not a bar and shouldn't be offering alcohol! read more

When Jonathan was doing my hair, it was in the best shape and cut. Unfortunately I had to switch hairdressers at w salon when Jon was on leave. I went to Gabrielle for a while but over time I felt like I exasperated her when asking to switch up my color and highlights to help cover gray. There was never enough time when I booked haircut and color. I was discouraged in trying balayge and rose gold shades. The last color and cut result in my hair being over processed and fried. I went in the next day to voice concerns with my husband who also goes there.. Actually my husband talked for me because I was scared. I ended up buying $65 worth of products to help me. My husband complained the next time he had a haircut about the service I received and the money paid. Simon had also remarked once about how my husband's hair grew back after only 3 weeks since his last haircut with Tanya. My husband's hair was often very choppy and coarse after his cuts. He also voiced concern about disparate treatment from the front staff at times who dismissed him in favor of other customers. He got a phone call asking him to not come back and that they would not be servicing him in the future. I called the same day he got this call and cancelled my future appointments. They did refund me $201 for my fried hair and products I bought. I just can't help but think this is not how Simon and Jonathan do business. But they did us a favor. We pay good money to have great haircuts and hair color. This is a selective place that doesn't have the time to spend with customers. I booked my color and cuts at night when it wasn't busy, so I'm not sure why there wasn't time to take care of me. You should feel glorious after dropping $120/$130 on hair... read more

I went to this salon for the first time the week! I found it on yelp. I Loved it!! Raquel is awesome and gave me great hair cut. My hair was a total uneven mess from a cut at another salon, Raquel completely fixed it!! I will be going back for sure!! The salon is in a great location, everyone was super nice, all and all it was an awesome experience. I am very happy with my hair - and I never am!!! read more

I just had my first experience at W salon yesterday and, there are not enough good things I can say. It is so refreshing to walk into an upscale salon and not feel judged or uncomfortable. The environment was clean and well kept, and there was tons of natural light. All of the staff were very friendly and helpful, and seemed to truly enjoy what they were doing. I had highlights, a haircut and deva curl tutorial with Tanya, and she was wonderful, she was excited to help me acheive the cut and style I was looking for and also to help me learn how to recreate it at home. I will definitely be going back in the future!! read more