Very friendly and professional people. I am one of their male customers and feel very comfortable when I am there,

Great nails! Jenny was very nice and did a great job! The salon was clean and updated as well. Definitely will be back! read more

Nail Trix Spa - Nails - Nail Salons Near Me - Webster, New York

Very great service and the staff was so friendly, especially the owner, Melinda. Prices are reasonable and the pedicure I got looked great! Highly recommend. read more

Nail Trix Spa - Nail Salons Near Me - Webster, New York

Made an appointment for a pedicure with Kamh Phan. He was awesome!! Years ago I broke my left foot and the toe nail bed grows vertically rather than horizontally like a normal toe nail. The toe nails on my left foot are mis-shaped and ugly. Kamh was able to shape toe nails and polish them. My damaged foot looks beautiful, which is a miracle. He took his time and did a marvelous job on both feet. I highly recommend Nail Trix. The owner, Melinda, made me feel like part of the family. Lovely, clean, and very professional, yet friendly environment. Looking forward to my next pedicure. I have happy, healthy, beautiful feet. Yippee! read more

I have being doing my nails for over a year and I had never ever had such a bad experience like I had in this nail salon. The technician literally treated me like a child. Pretty much blaming me for not putting my hands right in the gel sealer machine. When it was legit her fault for not paying attention. That machine sucks. Usually I put my hand off and back in and the machine would light up again, not hers and she wouldn't turn it on. Instead, she preferred to blame it on me for supposedly putting my hands wrong like there's a wrong way to put it like seriously that the machine is off. That's why is not curing the gel. I was so pissed! So to calm myself down I put Netflix on my phone and she bitched at the volume saying that she could get in trouble. And I'm like for your client doing something entertaining? How about you ignoring me and literally your job for chatting and giggling with this man who's sitting beside you? So unprofessional. I had never had such a nasty experience in a nail salon. I will never ever visit this place again and I don't recommend. It hasn't been a day and my gel colors are falling apart. read more

Nail Trix Spa - Nail Salons Near Me - Webster, New York

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Always clean. Friendly. Great colors. And I've always walked out with beautiful nails

What a great little spot! A friend recommended this place and I'm soooo glad I checked it out. Prices are reasonable. The employees all wear masks and clean their stations after every client. I felt completely safe there. The owner is bubbly, friendly, and welcomes you when you first come in. She was so pleasant. There are many colors to choose from. I got a mani and pedi which was much needed after months of quarantine. I will defiantly be back!! Highly recommend this place. FYI the link for the website is corrupted and sends you to some spam/spyware site. I mentioned it to the owner but she didn't seem to care. read more

Soo I called ahead of time to get my nails done I wanted to get a pedicure the lady over the phone was very rushy but said yes they had time and for me to come in. Once I arrived I asked the nice lady who was sent to do my nails on what option of pedicure packages did they offer the store manager or owner not sure interrupted us and said sorry I only booked you for a basic we don't have time do that I informed I already had gel on my toes she said okay we could do that I also informed they lady I need my finger nails removed and said sorry no time I said okay instead of a pedicure which was only gonna be a basic pedicure could I get gel change on my toes and removal on my finger nails and the lady said no time which I'm confused but it would have been the same amount of time. Sad to say this will be my First and last to this location read more

If I could give this place 0 stars I would. This is by far the worst nail salon I have ever been to, and I have been getting my nails done every 2-3 weeks for over 8 years. After just moving to the area, I found this place because it is so close to where I live. I decided to give them a try. The first time I went there I asked them for a gel French manicure. This is not a hard request as I have gotten them several times before. Couldn't tell you who the technician was but I do know she was the manager of the salon. I came in an hour or so before close and asked her if she had time, she agreed. I even told her that if she DID NOT have time it was no big- I am a pretty laid back person. I work retail so I get it if she didn't have the time. She took me anyways. When the manicure was done- the nail polish had been dried to be literally so uneven it looked like it was just globbed on my fingers. It looked like it was dripping off. I asked her if she could fix them- she said she agreed they didn't look right or good but that it would "be fine for now". Told me to come back if I had any issues. Then proceeded to charge me $50 for a French gel polish that looked terrible. And she knew it. Why would you charge someone that much when you know it looks bad? I then gave them another try a few months later, figuring I could have just went in on a bad day. Because, ya know- who doesn't? So I go in, ask for a gel manicure as per my usual. They then say they will do a gel dip for the price of normal gel manicure so I can try out this new method. So I figured, eh what the hell! Why not? The gel dip was so bad when it was done they started over. I didn't say one word to my technician as she didn't speak too much English. Which doesn't really bother me usually but I was unable to tell her what was wrong- luckily she figured it out. At the end of my appointment she charged me full price for the gel dip. When I asked her why she said it was because they had to do it twice so I had to compensate. Again- let's keep sending out customers with nails they hate, with a product they never asked for, at a higher price than promised. Because that will give you a ton of service. Finally, a few months after that I tried one last time. The location is really convenient for me and if it worked out this last time I was willing to let go of the past experiences. I asked for a simple gel polish. Again, tried offering me dip and this time I said no (learned my lesson on that one). I had made an appointment for 5 and did not get seated until 5:30. Nobody touched my nails until around 6. The technician I had this time was very young and we spoke through the duration of my appointment. When she was done I was so happy! Finally- they got it right. I even asked for her name so I could ask for her again in a few weeks. I happily paid full price for it and tipped her highly because of how good they looked. And I would have considered making them my usual salon had they not started chipping off less than 3 after. All in all, worst nail salon I have ever stepped foot into. I gave them more than enough tries to win my business as a consistent customer of this establishment. They disappointed me all three times. Honestly someone could not pay me enough to ever go there again. Please save yourself the hassle and go somewhere else. If you would like to pay for over priced services, terrible product, long wait times and terrible customer service then this is 100% the salon of your dreams. If not- don't even bother. read more

Nail Trix Spa - Notice the drooping of the white tip on my middle finger- they seriously all looked like that. - Nail Salons Near Me - Webster, New York

This salon is amazing. First time here... I had been wanting to switch salons -won't go into why.. Every business might have rough patches, so I won't elaborate. I had looked into this salon, what struck me was no bad reviews... None. I can see why. So I had an appt but the salon was super busy, so I did wait a few minutes, but no worries. I consider my pedicure time sacred, bringing my favorite iced coffee, and book. So a few minutes of waiting was simply more " me-time". Honestly, they called me by name throughout my visit and made me feel special and pampered. Plus, I truly think this is the best pedicure I ever received. Super sanitary, super relaxed, yet professional. I love it here and will def come back as well as recommend to ask my friends and neighbors. Nicely run business. read more

I think I've found it! A nail salon that's worthy of my dolla' bills. As I've mentioned in past reviews, I'm super picky about getting manis and pedis as I find the money spent isn't worth it for a mediocre job. However, the folks at Nail Trix are rock stars. They're precise, take their time, and make sure the nail polish gets to the edge of the nail. It's a decent sized space with ~6 mani stations and 5 pedicure chairs. The space is clean, hygienic (sanitized tools), and the staff are among the more friendly folks I've encountered. The woman who greeted us was a gem -- very sweet and welcoming! I recently opted for a gel mani (my first), which is $30. I had a couple weddings coming up so I wanted something that would last (it's still going strong!). The only downside to a gel mani is that you should pick a color you love. On my own, I'm quick to swap out new colors pretty regularly so getting used to the same color for 3+ weeks is new for me. Although, it doesn't chip at all! I'm really impressed. If I have a busy month ahead, this may be my best option for a mani since it will last. FYI - there isn't a line for tip on the credit card so bring cash for that. Even though it's in Webster it's a quick hop off 590 and rather convenient for me (5 min drive from home) so I'll be stopping in again for more pampering. read more

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3 - 3.5 stars. Clean, bright facility with nice, fast staff. There are about 6 pedicure chairs and 6 tables for manicures. Had a good selection of O.P.I and China Glaze colors. With the pedicure you get pumice stone rub on the bottom of your feet, massage salts for your calves, oil massage for feet and legs and a well-functioning massage chair. Some prices: $15 for regular mani $30 for gel mani $35 for a mani/pedi Good deals and good service, in and out in less than 90 minutes. I will definitely be back the next time I am in Rochester visiting family. read more

Nail Trix Spa - Nail Salons Near Me - Webster, New York

I have been a customer for several years getting weekly manicures. I have recently started getting pedicures as well and I have been happy with the services I've received. The staff is very friendly. The shop is clean and above all the service is great. I highly recommend Nail Trix! read more

This is a small salon that is big on quality. I've always had a good experience there. It is clean environment with a friendly and accommodating staff. A special shout out to the technician Teresa. She always does a great job! Gives me exactly what I want and takes her time to make sure she does the very best job. I recommend this salon to anyone. read more

When you trim hundreds of nails as quickly as you can, there will be some accidents. Slow down. Avoid cutting into customers' skin.

If you have 2-3 hours and want a bad job at a high price, please stop into Nail Trix. I always give a place every opportunity to show me they're good. Today was my 9th time here and it was officially my last. Had two 1:30 appointments that I made 2 days in advance (was bringing a friend to try out the place.) Waited an hour and 10 minutes with not so much as a "thanks for your patience" or "sorry for the wait" - absolutely nothing. When I finally was seated, had Michael for the first time. Didn't soak my nails in soapy water - like EVERY mani I've ever had!!!! - Used no cuticle softener and just proceeded to shove them back as hard as possible - two are still bleeding and then he squirts rubbing alcohol on them! Then when he opens the bottle on the color I chose it was so old and dried the brush in it was ruined! Picked a new color that was old too. 5 coats later, squared nails that I hate (I requested oval), sides not polished and torn and bleeding cuticles and a 20 second hand massage and I get charged full price!!!! My poor friend - her nail tech had to be coached through the process and also had about 6 coats put on. I have nothing but disdain for this rip-off place with the worst customer service I've experienced in 25 years of salon visits and I've given them 9 chances to get better....DONE! My only recommendation is that you stay far away. read more

Nail Trix Spa - 2 hours and $30 for this???? Torn and bleeding cuticles and this polish job looks a week old. - Nail Salons Near Me - Webster, New York

Updated 6/29 The salon is open! From the start of the appointment with safety put in place to the end result of refreshed feet and nails... I am very comfortable getting my nails done. I have no concerns with the precautions put in place to meet distancing standards. Thank you Melinda!! Sent from my iPhone Melinda and her team always take great care of me and my daughter. When I call for my appointment I am given a great appointment time. My polish lasts until my next visit. I have been going for over 5years and I have never had a nail lifting or problems under my nails. I have brought my husband and son for family pedicures and also take advantage of the waxing services. Top notch service read more

I had a great pedicure here. The ladies were friendly and I felt that like a king! Would definitely go again. read more

I've been here a few times over the last couple years. They seem to be consistently good. They are fast and precise. My only gripe is they need some paint and new flooring. It's starting to look run down. I do like most of the pictures on the walls and the 2 TVs to watch. I'll keep going back! read more

Nail Trix Spa - Nail Salons Near Me - Webster, New York

I just wanted to share the extremely positive experience I had with Melinda at Nail Trix Salon on Empire. If you are looking for a great place to go for pedicures or manicures or acrylic nails, please consider them. We need to support businesses in our community. They are highly professional. I had a wonderful experience today. Couldn't be better-- truly 5 stars! read more

I tried this place as I needed to get my acrylics removed from another nail salon in Ontario that just did a flat out HORRIBLE job (and I am not saying that because I am picky, but just uneven nails, the product was straight on the skin, he got mad and yelled at me when I asked if he could fix the one that was bubbling, etc). I was so unhappy a couple of days later I wanted them removed- and I knew it wasnt going to be a standard removal, it was going to take a while and needed to be done right. The gentleman I worked with here was great- He was quick, did a good job (considering what he was doing- removing) and gave me some advice on repairing my nails. The place seemed clean from what I can see- the atmosphere isn't particularly relaxing to me, but they did a good job, was very reasonably priced and I would consider going there in the future to try some other services. read more

I've been to a lot of different nail salons in the rochester area and Trix nail spa is by far the best! The salon is clean and the technicians are friendly. The prices are reasonable, considering I know they take their time and make sure my nails are perfect before I leave. Melinda, the owner is great! I love the way my nails look, every time she does them. She gives me advice on colors and ways to keep my real nails strong. I highly recommend this nail salon. I always get gel manicures there and pedicures. My gels last longer and my nails are stronger. I always get compliments on my nails! Thank you! read more

I stopped in just to see what time would be needed for what I wanted done with my nails and to schedule for another day. I was lucky enough to catch Melinda as she had a cancelation. She listened to what I wanted, looked at a picture I brought for colors and design, and said she could work with me right then. Melinda took the time to clean off old gel polish and acrylic overlay and clean up underneath. She suggested the colors that would look good/similar with the design I chose. She looked at each nail to make sure the applied tip lengths were similar to the next and to the same finger on the other hand. Melinda polished each nail to full coverage and her detail on my design was great. This salon is very busy and "most clients make appointments now" is what she told me and some other walk-ins. She looked at the books each time a walk-in customer came and offered another time if it was available or gave the customer a card so they could call and schedule. I was hoping fora pedicure as a walk in too but completely understood the schedule and prioritized my nails. I will be going back for my nails and that pedicure! read more

I loved the salon and the people working there. I also loved the color selection for gel nails. However, I didn't even have my nails done for a week and three of them completely chipped and peeled off. I paid way too much money for them to not last more than a few days. I'm on vacation in a different state, too. Pretty disappointed. read more

I made an appointment and they had me in the chair for 45 minutes. When I told them i had another appointment, they didn't even try and assist me. The man gave me my shoes and sent me on my way. I won't be coming back here especially because they don't honor appointments read more

I absolutely have never received more compliments on my nails than when I started going to Melinda at Nail Trix. She's a perfectionist and so quick too!! I always look forward to my time with her! read more

I called beforehand and they told me $25 for a fill then I get there, she does my nails, and charges me $55. They don't even look that good. I will not be going back or recommending them to anyone. read more

I walked in after work on Wednesday for a pedicure. I was promptly seated in a massage chair, my feet soaking in the warm foot bath, and HGTV on the television. Their color selection was great for both regular and gel polishes. The nail salon was pretty busy, yet no one had to wait for service. My pedicure was enjoyable, quick, yet enough time was spent massaging and making sure it turned out well. My feet still feel silky smooth! And best of all, the price was only $25. I'll definitely be back as I can't commit to appointments when it comes to getting my nails done. I need a mani and pedi when the time feels right, typically when I've had a bad day, very Elle Woods in Legally Blonde, I know this! read more

I went there to get some nail art done, which turned out beautiful. But, though my nails looked lovely covered in white glittery snowflakes, it wasn't worth the awkwardness of the staff yelling in Chinese the whole time. I like to talk to my nail tech, while she works, but she barely understood English at all. I sat there awkwardly for 20 minutes while she worked on my nails, and while she was yelling at another tech. Not worth it. read more

Only $25 for a pedicure complete with hot stone massage on your legs. The owner is fabulous, she works with you once and every time after that you feel you are her special guest. I used to just bounce around to different salons, but after my first time here I became a loyal patron. Check it out! read more

If you have a lot of time to waste, this is the place for you. I've tried this place twice and have never actually gotten my nails done. They don't honor appointments whatsoever. Arrived today and they were just seating 3 other people for a pedicure, meaning it would've been an hour wait. I will not be trying this place ever again. There are much nicer places in the area for the same price or cheaper that actually know how to handle appointment customers read more

Was not happy with the outcome of the mani pedi as the gel mani didn't match the pedi as promised. I asked to do a color change on my toes and they said they would at my cost. Not customer service friendly. After being a loyal customer for many years will not be returning. read more

I have to say I have been to many nail spas but this one is the tops. I had the best foot massage ever.I!!!!! I recently had a broken toe and nail which was a bit messy looking but after Andy worked his magic both hands and feet look great.. read more

Nail Trix Spa - Nail Salons Near Me - Webster, New York

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My sister and I ALWAYS go to Nail Trix Spa for our manicures and pedicures. The people working there are so friendly and always remember us by name. Melinda does such a great job with my nails. I always love the shape and the gel color lasts much longer then most. She always has great advice about colors and gets new colors in all the time so there is always something new to choose from. I get compliments all the time on how pretty my nails look and how nice the colors are. I tell my friends constantly, if you want great looking nails, Nail Trix Spa is the place to go. read more

This place is very clean and has great prices! I love their added hot rock massage and the pride they take in their work! I go here when I need to get a pedicure, and I recommend it to all my friends! read more

I have been to this salon about 10 times and I don't bother with anyplace else. It is clean, reasonably priced, and consistent.. The owners are very nice, are watchful of the procedures, remember when a customer has a special request, and provide any translation that is needed. Melinda is very professional, and a pleasure to talk with. I have gone elsewhere three times, which were always a mistake. Unprofessional behavior, lack of cleanliness, and incompetence. This has never happened at Nail Trix. I cannot believe the negative reviews, as I know several other local women who swear by the place. read more

I haven't gotten my nails done in years and I have several weddings this year so I needed to find someone I could trust. I went in and had a lot of requests for my acrylics and Melinda went beyond my expectations without any problems!!! I can't wait to go back! read more

Super disappointed. They were doing me and someone else at the same time. I had 2 different people do my pedicure and I was also getting gel just to make it so they could get more people through the door they "prepped" my nails by filing them while I was getting my pedicure. They were also doing a pedicure while applying gel. They did not seal the edges of my nails and being that I work in the hair and nail industry that's so important and within a few days my gel was off. Needless to say I will not be going back and I'm super disappointed seeing as it's very convenient for me read more

LOVE LOVE LOVE Nail Trix Spa. Took me years to find a nail place that was consistently good every time I went. Nail Trix Spa is that place. Everyone is very friendly and welcoming. They are clean. Very talented especially when it comes to the designs. read more

Went to them a week ago and all my nails broke off and were the flimsiest nails I've ever gotten. I payed $75 for them. The over charged the nails for such a bad job. Never will I ever go there again. read more