Franklin, who drives their complimentary shuttle service, is an outstanding individual! He is…read morepersonable, caring, and a very safe driver. Miguel, in the service department, has always taken care of my truck (and my wallet). If something is under warranty, he has made sure that it is billed as such; and if I postpone a service, he is understanding.

Marlene and the Service Department for the WIN!!…read more Didn't realize the new to me Jeep didn't have the lug lock until I needed the spare tire off . Initially went into the Parts department after a great phone conversation on options, however, the in-person Parts people didn't have the same demeanour and told me to go to the Service department. Marlene did a great job allowing me to explain the situation I was in, and displayed her great reflective lisening skills, repeating back the situation I had described! Prior to setting any upfront outcomes, she consulted with her Service team and came back with a couple options, which I thought was pretty cool. Long story short, Marlene and the Service department did a great overall job to get the lug lock off with short notice. Hooefully you get to interact with Marlene when you visit the Service department. Great job!!

Excellent experience all around. Luis Perez has been great to work with on both of my purchases…read more They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service.

Brought the truck in for service - "The Works". It's a great value because it includes tire…read morerotation, oil change, vehicle check up, and topping off all your fluids. It's a great way to ensure your vehicle stays running smooth. I choose Redlands over any other Ford dealer for service. I've been bringing my vehicles here since 2014. If you're looking for a Ford dealership in this area give them a try. They take walk ins and appointments. This is a smaller dealership who may appear not to have a large selection if looking for a vehicle to purchase but still stop because their sister dealership is a lot larger and they can bring vehicles over.

This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

When come here for service, ask for Adrien Vasquez only. You'll be amazed what can happen to you…read moreand your car.

I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

After reading the reviews I felt more comfortable with dealing with a small dealer. I'm glad I did,…read moreChris was so helpful and such an honest guy. I would have to say he is in the top three of my best auto dealer experiences. Awesome dealer, I highly recommend.

We came to Metro Hyundai to trade in our 3-year lease and lower our monthly payment, and the…read moreexperience exceeded our expectations. We worked with Matin and his manager Alfonso (AL), both of whom were incredibly helpful throughout the entire process. They took the time to understand exactly what we were looking for and presented us with several options that matched our needs. After discussing everything, we chose a vehicle that was actually located at another dealership but Matin personally went to pick it up and brought it back for us, which we really appreciated. The service was outstanding. There was no pressure to add extras, though they did clearly explain available options so we could decide for ourselves. The finance team was efficient, and the whole process was smooth we were in and out and driving our new car in no time. If you're looking for great service and competitive pricing, I highly recommend Metro Hyundai. We'll definitely be coming back in the future. Thanks again to the team!

First and last time coming to this location. We brought in our 2021 Kona Electric to get checked…read morefor any maintenance it might need. Dropped it off on Wednesday, May 7th and were told that it might stay over the weekend and we would get a phone call with an update. Two days passed and we hadn't heard anything. So we call the service department on the 9th and they say they'll call us back later that day. We never got a call back. We call them again on the 10th and the person who answered says they are short staffed because of Mother's Day and could not give us an update on the car, again saying they'll call back. Two more days passed without any contact at all so we call again on Monday the 12th to ask about the car. The person on the phone asks if we got the right location because they can't find any information about us or the car we dropped off. At this point we were obviously concerned, so we drove to the location around 1pm to speak to them in person. The guy asks for our last name, and when we tell him, he says he can't find anyone in the system with that name. Thankfully, we brought a spare key and were able to prove that the Kona in their lot was ours. The guy then explains that they hadn't even looked at the car, that they only had one EV mechanic, and that they were going to get started on it that afternoon. Again, saying we would receive a call. We never received a call that day. They finally took a look at the vehicle on the 13th or 14th, a whole week after we brought it in. And WE had to be the ones to contact them to get an update. They had told us the car "stopped charging" all of the sudden and they already ordered a part that was going to take an entire month to arrive. It was frustrating having the car at this location without any updates or follow-through on communication. Not to mention not even having our correct information in their system. We would understand if they had been honest and explained to us from the beginning that they were busy and wouldn't be able to look at the car until a week later. But keeping us in the dark about everything was super unprofessional. I was also 8 months pregnant and working at this point so having transportation was essential for us at this time. It would have been the bare minimum to be taken into consideration and communicated to as the costumer. Eventually, they gave us a loaner and we didn't get the car back until 5 weeks later. And now we have to deal with visible damage to the front bumper which was never there before. In addition, it looked like someone intentionally unplugged our dash cam and didn't bother to set it back up before returning the car to us, so the cable was just hanging there in front of the windshield. I assume they didn't want to be liable for anything that might have been caught on camera while working on the car or taking it out for drives? That felt sketchy. Oh, and a noticable sticky stain was left on the floor that smelled like monster energy drink, along with greasy fingerprints all over the dash. I'm assuming they took the car out to grab lunch? It was in mint condition when we left it. Seeing the other negative reviews, I know others have experienced similar things. I should have looked before deciding where to go. Since then, we've taken the car to Riverside Hyundai and it's a night and day difference. Pleasant people to work with, smooth communication and quick service.

Walked in on a whim today just shopping around for a car and was quickly attended to by Juan. We…read moreexplained our situation and quickly they were able to negotiate reasonable numbers. Javier, Sal & Juan made this car shopping experience very easy and clear. Thank you!

Wow. I am a patient person, but this dealership takes advantage of that. Once you buy the car,…read moreyou are a non-entity to them. They didnt even do a proper delivery, just handed me the "key" and were done. Purchased a 26 pathfinder rock creek on July 5th. They couldn't get the 2nd key from the parts dept and promised they would FedEx it to me on Monday. They failed to send it, and our salesman stopped answering texts. Called in a couple times, no answers or follow-ups. It is always "someone else is handling". Victor the GSM was supposed to call me back, never did. So agter a week I drove back out to Redlands from the SGV to get some answers on a Friday afternoon. No help for the first 20minutes i was there. Totally ignored. Walked up to the sales tower and told them why I was there. Confusion...like nobody had heard anything about this! Waited another 10minutes for them to get the key. Which turned out not to be for my car. Took it back in, and they were confused again. Finally they gave up and said the key was lost. I was given a Due Bill and said they had to order it and would call me to come back to have it programmed and pick up the key. It's been over a week and no calls or follow ups. Now the Bluetooth and android auto don't work. I dont trust them to fix anything.

They really educated me on car buying and let me walk away and come back. I immediately experienced…read morehigh pressure sales elsewhere and came back to buy my SUV. The sales process took less than an hour and I drove away. Any issues I had were addressed immediately. I am so happy with my car.

Once again the professional gentlemen at Advantage Auto Center delivered great customer service,…read moreloyalty, and consistency beyond my expectations!!! This is my second purchase while also referring friends. Wow oh wow! Not only are all their vehicles in tip top shape but also immaculately clean inside out out. Purchasing is nearly a breeze. Fastest in and out purchase with thorough document review while sharing easy going conversation. I highly recommend these good ol boys to anyone in need ofa dependable reliable ride or if seeking a nice beefy truck! Thanks again guys!

Best car buying experience I've ever had. Pete was completely straightforward, honest, professional…read moreand personable. The entire team works together to make the buying experience seamless - from appraising my trade in, to the presentation of the new car, the finance team etc. Kudos! What a flawless operation and I couldn't be happier with my new beast of a car!

I recently contacted Tom Bell Chevrolet for information on a truck and had the pleasure of working…read morewith Jimbo. He was extremely knowledgeable, answered all of my questions promptly, and made the entire process smooth from the start. After driving an hour and a half to the dealership, Maroon welcomed me, showed me the truck, and assisted with gathering my information. Jimbo then finalized the deal professionally and efficiently, while Andrew ensured all of the paperwork was completed accurately and in order. Overall, it was a great experience from beginning to end. I would highly recommend Tom Bell Chevrolet to anyone looking for a truck. Jimbo and the team truly take care of their customers.