I don't post a lot but have to on this one....Was in the market for a car and had been looking for…read moresome time for one. Looked at junk and test drove junk! Wanted a BMW but was analyzing the options of a better economic car like a Honda, Toyota or Nissan that would also hold its resale value down the road due to a new job that would be requiring daily travel. I had my eye on a BMW that Top Quality had. I finally went there and test drove the BMW. Joe, the owner Of the mechanic shop there went with us and told me all that had been done to the car and what still needed to be done. The car was in great condition and drove great despite the remaining part that had to be changed. Joe has been there for 30yrs and that speaks volumes for his reputation and was a plus to start of with. After returning, Issa came out and we were talking and he showed me all the work that had been done to it and as you know, working on BMW's is not cheap! I had a couple other cars to look at and returned two days later and purchased the car. I will say that my credit was sub par due to my previous lemon law car that I had to rack up CC charges for rental cars until it was bought back. My down payment was a large one as I knew any finance company would want that larger down payment due to the credit score issue but after a short while, I was approved and signed all the docs. The final part came in and Joe went to work and was able to pick up the car a couple days later. Joe and his mechanics went the extra mile on making sure the car was in tip top running condition before letting it go. Also, the first oil change is on them! I I am a good judge of character and this is definitely a place to not only purchase a vehicle from but to have tour vehicle serviced there as well! Thanks Issa and Joe,,,I'll be back to see what you got on my next vehicle!

Recently bought a car from here and customer service was amazing!…read more They really went above and beyond in helping me purchase a vehicle. Great service and great prices. Thank you!

I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.

Nader's really took care of me in my car buying process. I worked closely with Lisa and Armando…read more They were open to hearing about, and fixing any issues that arose or that I noticed, like a stain in the interior I wanted removed, as well as some mechanical issues that my mechanic told me needed fixing after I purchased it. They did their best to fix it for me as quickly as possible, and I am grateful that they took the time to help me with those issues. I love my car so far! It's a hybrid Ford C max that has everything I wanted/needed. I now can't imagine myself in any other car. I would come back here.

Love my car. the new gm zack really made the buying process smooth and was not pushy like most…read moredealerships I will be back when I decide to get another car!

They really educated me on car buying and let me walk away and come back. I immediately experienced…read morehigh pressure sales elsewhere and came back to buy my SUV. The sales process took less than an hour and I drove away. Any issues I had were addressed immediately. I am so happy with my car.

Once again the professional gentlemen at Advantage Auto Center delivered great customer service,…read moreloyalty, and consistency beyond my expectations!!! This is my second purchase while also referring friends. Wow oh wow! Not only are all their vehicles in tip top shape but also immaculately clean inside out out. Purchasing is nearly a breeze. Fastest in and out purchase with thorough document review while sharing easy going conversation. I highly recommend these good ol boys to anyone in need ofa dependable reliable ride or if seeking a nice beefy truck! Thanks again guys!

Jaime gives off a rude tone to a paying customer. If customer service is high on your list of…read moreexpectations, don't look to him for it. Other than that, it's a dealership that posts on FB Marketplace to expect the run around and fees that every dealership pushes.

I sold my trailer to Gary. It was one of the best selling experiences I have ever had. They honored…read moreeverything they promised and the experience was so easy, professional and smooth.

Very bad customer service they asked me to send info and bank statements called them 3 times…read morepromise they would return my call I they never did waste of time ..

Place sucked didn't have what I was looking for! The salesman was uneducated and smelled bad !read more

I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

After reading the reviews I felt more comfortable with dealing with a small dealer. I'm glad I did,…read moreChris was so helpful and such an honest guy. I would have to say he is in the top three of my best auto dealer experiences. Awesome dealer, I highly recommend.

Its my second time getting a brand new car from you guys and like the first time it is a great…read moreexperience, great attitude and trusted people. Thank you once again to all of you...

Great and amazing customer service. Very good contacts and communication. We are very pleased with…read moreour 2 car purchases. Tjank you.

Horrible customer service. These guys are arrogant lying pricks. Don't trust them. I wouldn't buy a…read morelawnmower from them. Look elsewhere. Not sure they know the first thing about customer service and integrity.

I don't recommend a vehicle to be bought from this place when my mom was charged way too high for…read morethe vehicle and she never got the proper paperwork for the vehicle and I'm feeling like it's a total scam unless they read the yelp and fix it because there is no getting a hold of them anymore then I will take this post down but until then they're crooks