This is not a business that you can just walk in and buy what you need. Don't be fouled by the…read morepictures. They've ditched the brick and mortar, now are an e-commerce business. Walked into the "store" and the person that greeted me simply directed me to a kiosk that I can order from. Hard pass

Great service, I ordered tires online and picked them up at the store. I bought a new tube and a…read morelight, both cheaper than expected. I changed out my tires and they offered me a pump and their compressor. I was hooked by 4 different employees. My wife and I were on a weekend bike trip from Tacoma. They had beers on tap so we figured why not, I've never had a beer at a bike shop before, it as a great experience!

I recently had issues with my e-bike throttle. I was able to get in without a wait and it was…read morerepaired within a few days. Great service! Very professional, friendly, knowledgable, and completed the job in a timely manner. I fully trust the repair they performed on my e-bike. I also got a tuneup which was very reasonable as well as the repair costs. I will definitely go back frequently for annual tune ups and repairs needed. I highly recommend the team at Dialed Cycling Lab!

They had a great selection of tires for a muddy, gloopy trail. I appreciated their input and…read moresupport in figuring out the best set up. Thank you!!

Outstanding customer service…read more Had a part break on me, they sent me a replacement no questions asked. I can't explain how relieving it is to ACTUALLY GET outstanding customer support when it's needed instead of a frustrating wait or difficult process. 5/5 stars. RevRides is the luxury car dealership of the E-Bike wold, with out the luxury markup.

(1 Star) I am…read moreextremely disappointed with Vetra's customer service and the handling of my warranty battery replacement for my Vetra Blazer e-bike. The battery stopped working while it was still covered under the one-year warranty. I followed all of the required steps provided by Vetra, including submitting the original receipt and all requested information, and returning the defective battery using the specialized shipping box and process required for shipment. I stayed in close communication with customer service throughout the process and did everything requested of me. After completing all required steps, I was told "Once the package has been dropped off, please send us a photo of the drop‑off receipt. As soon as we have proof that the battery is on its way, we'll be able to send out your replacement." The response to sending proof of shipment I received from customer service was: "We informed Vetra and are just waiting for the next steps once they receive it." That response was nearly three weeks ago, and I have received no further updates, no timeline, and no information about when my replacement battery will be shipped. As well as no response to any of the follow up emails I have sent them. The expectation was that a new battery would be sent under the warranty, but instead I have been left waiting with very little communication or support. A warranty is only meaningful when a company follows through and keeps customers informed. Unfortunately, my experience with Vetra has been extremely frustrating. The lack of communication, unclear process, and lengthy delay have been unacceptable. I hope Vetra improves its customer service and warranty support because customers deserve timely updates and a company that stands behind its products.

I had several great experiences with this shop. They were friendly, did not charge a lot, and are a…read morenon-profit that teaches bike education in the schools. However, last time I took my bike in, I called to schedule as usual, waited the week or so for my "appointment" then took my bike in and dropped it off for basic brake maintenance. The next day, I received a call from them telling me I needed to come pick my bike up, as they no longer work on e-bikes and cargo bikes (my bike is both), as they are not set up for it. I was surprised as they had worked on this same bike more than one time, making sure to inform me they couldn't service any part of the motor. They could have "grandfathered" me in out of respect for my past business or at least not have allowed me to drop the bike off much less kept it overnight. When I picked it up they barely seemed apologetic about the situation and did not acknowledge the odd flip-flop. To add insult to injury there was an ebike in the repair stand at the time. I have since seen other people leaving the shop with their e-bikes. So what gives? I mean, don't lie to me if you don't like my bike. For the record, I was never disrespectful or rude when dealing with them. I have since begun taking my ebike to JohnnyNerdOut, a shop here in the Couve that specializes in ebikes, and they are amazing. I would never take another bike into Bike Clark County. The shop manager has shitty customer service skills.

Paul is the man. Has helped me on several projects of varying complexity with passion. It's so nice…read morehaving a shop this side of the river that cares more about the cycling community than just selling big ticket items.

UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

Looked around for a place to get my E bike tuned up and landed on Nomad. I went to my bike…read moremanufacturing website and they listed Nomad as a suggested service shop and had a link to make an appointment. So I made an appointment through the link on the bike company website. Good thing I called Nomad because they had no record of it even though I had an email confrontation! But luckily they were able to get me in a few days later! I brought my bike in and after my initial encounter with the employees, I knew they were going to get a 3-4 star review. I had never been to Nomad, or literally any bike shop ever! And they were not very warm and welcoming. In fact, the mechanic who was working on a woman's bike seat when I walked in seemed very frustrated and not very nice at all. And I remember immediately thinking "it's 12:15 PM, they opened 15 minutes ago, how can this guy be so irritable so early in the day!?" Anyways I left my bike there and before leaving asked how long it would take. They said a few days. It ended up taking a week. However, when I picked the bike up, the two people working that day were super friendly and my bike is working great so they get a five stars! I'm hoping I just caught them at a bad moment the day they made their first impression on me.

My spouse and I came to this store after falling down the research rabbit hole. Isaac listened and…read moremade us feel seen and heard- We are seniors somewhat experienced in bikes.. but e-bikes was a new world. At the end of several visits and test rides we purchased two bikes and couldn't be happier! For others worried about switching to e-bikes- this is the store for you.

Repaired my tire tube in like 15min, super clutch. Seems to be one of the few bike shops around…read morewith reasonable hours as well.

I requested a quotation for wheels truing, and the price was not bad $20 per wheel but $60 for the…read morecall, total at least $100. At Dicks sporing goods its $12.50 per wheel no tax. At rollinrightrepair $15 per wheel, I had 2 broken spokes and a bent wheel and I ended up paying $50. Too expensive not competitive at all

I have been impressed with the response, expertise and knowledge, and work performance. He is very…read morecustomer focused. We are super appreciative about the work he did on our bikes.

Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.