I am amazed with the professionalism, politeness and consideration that I received at Kenton Cycle…read morerepair. My bike was not repairable, but the service and interactions with Thomas the owner and Jeremiah a technician were impeccable. Two other technicians (names unknown) were involved in the process and their knowledge and desire to accommodate was gratifying. I strongly recommend this shop and these people. They are great. It gives me a good feeling to know that our future is in the hands of such capable and thoughtful people. Needless to say I rate Kenton Cycle as a solid five star business establishment.

Extremely unwelcoming, overcharged me, sabotaged my wheel & then proceeded to insist i buy a whole…read morenew wheel from them . Ive been here twice before and both times was told my spoke replacement would be 40$. This payday i brought my wheel and was "helped" by a shorter balding man ( not that it matters i just didnt get his name and thats how he looked) he tried to charge me 77$ to replace 1 spoke even after i was told previously it would only be 40$ max . After asking why it was so much he responded with a spoke replacement cost 60-77$ which contradicts the price i was told not only once but on 2 separate occasions . I decided to just pay the price as it might have went up within the past few days since i last came in. Then after i got a text saying my rim was laced incorrectly and they suggested i buy a new wheel from them . They didnt know i have pictures of the wheel before i brought it in & not only did they replace my 1 missing spoke they also swapped the position of another spoke to make it appear it was laced incorrectly. I just got the wheel in the mail and have photos that it was in fact laced correctly to begin with . Another wierd sales tactic to convince me i needed a whole new wheel . Super bad vibe today as i felt i was mistreated & taken advantage of . Why would i be treated any different than other customers? Not sure although i am hispanic and its not the first time someone has treated me less because my race . Needless to say I will not be supporting this shop again .

Wonderful shop! The selection of bikes is impressive…read more Prices are well within reason for the quality. Repairs are fast and not overly expensive - and done by professionals. Cordiality of the staff and knowledge is top-notch! Couldn't ask for more from a bike shop. Highly recommended!

These guys are great! They are so helpful and knowledgeable. I recently purchased an Amflow PL…read moreCarbon, and couldn't be happier with the service and reliability of this shop. I highly recommend doing business here.

UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

Looked around for a place to get my E bike tuned up and landed on Nomad. I went to my bike…read moremanufacturing website and they listed Nomad as a suggested service shop and had a link to make an appointment. So I made an appointment through the link on the bike company website. Good thing I called Nomad because they had no record of it even though I had an email confrontation! But luckily they were able to get me in a few days later! I brought my bike in and after my initial encounter with the employees, I knew they were going to get a 3-4 star review. I had never been to Nomad, or literally any bike shop ever! And they were not very warm and welcoming. In fact, the mechanic who was working on a woman's bike seat when I walked in seemed very frustrated and not very nice at all. And I remember immediately thinking "it's 12:15 PM, they opened 15 minutes ago, how can this guy be so irritable so early in the day!?" Anyways I left my bike there and before leaving asked how long it would take. They said a few days. It ended up taking a week. However, when I picked the bike up, the two people working that day were super friendly and my bike is working great so they get a five stars! I'm hoping I just caught them at a bad moment the day they made their first impression on me.

Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.

Dropped off my bike to fix a broken spoke and had it back same day at an extremely fair price -…read morecouldn't ask for more and would recommend and will come back.

This review is a long time coming. I've gone to Bike Frequency several times. Always got a great…read moreprice! Always walked away with a few things tuned up and fixed that I didn't ask for at no charge! Great shop!

I reached out to Kevin at Golden Pliers back in March about doing a custom build-up of a beautiful…read moreRiv Sam Hillborne frame they had available in their web store. Kevin got back to me super fast, saying that they'd been planning to build it up as a complete anyway. After looking over the proposed parts list, I was stoked -- I would've picked all the same gear if I'd done it myself! As the build came together and we waited for a few extra bits (racks and wheel set) to come in, Kevin was super consistent with updates and responsive to all of my questions. This was my first custom build experience so I didn't really know what to expect in terms of the back-and-forth, but they've definitely set the bar sky-high for communication and helpfulness. When it came time to pay the bill and verify shipping information, Becky helped get me sorted quickly and smoothly. The bike arrived via BikeFlights in just a few days, packed professionally and securely. I was floored at how rad my new Sam looked in the photos they shared of the completed build, and I still feel that way now, looking at it standing in my living room -- though now it's covered in a good layer of dirt and fitted with cool bike luggage, as it should be. I really can't say enough good things about Golden Pliers. I think it's rare for a shop to deliver such amazing service and stock exactly what you're looking for while still being friendly, super-knowledgable, and just as stoked on your bike as you are. To put it simply, there are a lot of cool shops in the Bay Area, but I really, really wish Golden Pliers was my LBS. Thanks y'all, and can't wait to swing by next time I'm in Portland!

Just recently moved to Portland and was looking for a new LBS. So glad to have found Golden…read morePliers. Super friendly and knowledgeable staff. Great communication the whole time. I was having issues with the bottom bracket/bearings. They fixed that and a few other necessary adjustments. Bike is riding way better now.

They absolutely saved our vacation. MVPs of Brompton. Super friendly and helpful service.read more

Ah-mazing customer service…read more Aaron and Kevin were absolute angels when it came to assisting me with my shiny new Brompton & it's rack needs. Even close to closing and a storm on it's way they wanted to make sure that I was able to leave the shop with my bike ready to go. I've even had instances where my motor was having issues on the roadside, and called in and they were able to help me troubleshoot it. The customer service I've received every time I've come in has been superb and they are so extremely honest about the products they carry in store. They only offer the best. One of the gals, I can't quite remember her name at this moment, but she helped me buy my Brompton originally she gifted me these amazing wheels I've been pumped to try that give you bidirectional motion. She said she didn't use them anymore and was happy to gift them when they were on display. My experience here has always been a 10/10!

My spouse and I came to this store after falling down the research rabbit hole. Isaac listened and…read moremade us feel seen and heard- We are seniors somewhat experienced in bikes.. but e-bikes was a new world. At the end of several visits and test rides we purchased two bikes and couldn't be happier! For others worried about switching to e-bikes- this is the store for you.

Repaired my tire tube in like 15min, super clutch. Seems to be one of the few bike shops around…read morewith reasonable hours as well.