Always an excellent experience when I visit River City Bikes. I've purchased 3 bikes from them…read morethroughout the years. Anytime I stop in for service, there's always someone super knowledgeable and professional to deal with. Today was Ethan. I came in for a simple stripped hex screw fix and he went above and beyond for even something minor. Kudos to him and your store for always focusing on its customers. Thank you!

After spending almost 8k on a bike i purchased from them about 7 months ago you would hope that…read morethey would offer a small discount for installing new handlebars .According to the person I spoke with there is no such discount. Dissapointing(:

I have counted on TomCat Bikes for all of my bikes and repair needs over the years: I can always…read morerely on them for fair prices and expert work! Picture: new eBike!

An honest, thorough and seasoned owner who has hired some similarly thoughtful staff. Instead of…read morejust doing the work, they collaborated as personal consultants/educators without judgement or condescension. They listened carefully and made astute observations and recommendations. In the end, they have helped our family get where we needed to be - both figuratively and literally.

Mitch is a cut above the rest. If you are looking for customer care and quality service, this is…read moreit. I called, and he responded within minutes. An appointment was booked, and he texted to let me know he was on his way and how soon he would arrive. Absolutely on time. He serviced and repaired two 28-year-old Performance Mountain bikes. When he was finished, they were literally better than new. One bike needed no new parts, just a tune up. The other needed a new brake cable and tune up. The work was completed in just over an hour. Mitch test drove both bikes and had us do the same. He also adjusted heights, removed an unwanted set of pedal covers, and gave us tips on shifting. Kind, professional and financially reasonable. Mitch is a rare breed and a breath of fresh air! Look no further.

Can I give more stars?! I've been working with Mitch on various repairs and projects since 2021…read more He's excellent, and so much more convenient than going to a shop. Highly recommend!

Amazing customer service! My husband and I are just starting out and needed a lot of help. Deven…read morespent a good hour showing us all the parts that we need and best ways to get ourselves ready for a long distance ride. They have a sizing station and a full service repair and toon up. I highly recommend this place!

Great service, I ordered tires online and picked them up at the store. I bought a new tube and a…read morelight, both cheaper than expected. I changed out my tires and they offered me a pump and their compressor. I was hooked by 4 different employees. My wife and I were on a weekend bike trip from Tacoma. They had beers on tap so we figured why not, I've never had a beer at a bike shop before, it as a great experience!

I bought a bike 18 months ago (Trek Checkpoint ALR5), from a different bike shop, but since then…read morehad heard that Bike Gallery had a good service and repair shop. During that time, I managed to put 3300 miles on the bike; and on my last ride, I had two spokes break on me. I briefly thought about doing the repair myself, but I've heard truing a wheel can be a tedious process, so I decided to look up Bike Gallery. They had an opening the following Thursday, so I dropped it off one Saturday, and picked it up the next (I live 40 min. away). While it was there, I also had them do a "Deluxe Tune-Up" and replace my chain (which I had purchased, but hadn't installed). The work was completed on Thursday, as expected, and they called to let me know it was ready; and that everything went as expy. I had calculated the total based on rates listed on their website, and was pleasantly surprised to see the total bill was lower than expected. A drivetrain cleaning was part of the tune-up, so the bike looks great; and they have a 30 ride warranty, should any issues pop up with their repair work. I'm very happy with my experience, for sure.

told me not to buy a bike, pretended like everyone around here is idiots and not good, not knowing…read morewhat bikes are good and that all their bikes are bad and not appropriate on any road. as if it matters. sell me the bicycle don't EVER anti-sell, yes you'll get more business, but guess what, you broke my heart.

I took my bike in for a maintenance tuneup and to re-tape the handle bar. The staff is super…read morefriendly. They are reasonably priced. I highly recommend this shop. I've found my neighborhood bike shop.

I paid this shop to perform a standard tubeless sealant service. When I took my bike out for a…read moreride, the wheel felt completely off-balance and heavy, even though they assured me the job was done. Suspecting an issue, I removed the tire myself, and what I found was shocking (see attached photo). Instead of properly removing the tire, cleaning out the old, hardened, massive latex ball (a 'sealant monster'), and then adding fresh liquid, they apparently just injected new sealant right over the top of this hardened clump. A basic part of tubeless service is cleaning the tire. By failing to do so, they wasted my money, made my bike unsafe to ride (due to the severe imbalance), and completely missed a standard maintenance step. When you pay a professional shop, you expect professional service, not a lazy shortcut that leaves a huge, hardened glob inside your tire. I would strongly caution others about getting basic maintenance done here if this is the standard of work they allow out of their service bay.

I made an appointment and went in first thing in the morning to have RideWrap (purchased for $180…read moreelsewhere) installed on my bike. I was told I would be charged the hourly labor rate of $95/hour to install, but I would be called if it would take longer than two hours. The employee appeared to think it would take between one and two hours to complete. The next morning, I got a call saying the bike was ready for pickup and that it took them 5.5 hours to do the installation. I was never contacted to be told that the job would be taking longer than two hours. They charge me $250 for the job and act like they're doing me a favor. If I had been contacted - as I was told I would be - or if this price was presented when I dropped off the bike, I might have been fine with it. But charging more than $190 in this situation is unethical at best. After doing a bit more research, every shop I found that offers installation of RideWrap specifically (instead of just charging an hourly rate) charges $150. I need other parts and more work to get done on the bike, but now that will have to be taken care of elsewhere. Unrelated note: the parking situation at/around the shop isn't great.

Matt at West End Bikes was very helpful and has a vast wealth of bicycle knowledge going back…read moredecades. He understood exactly what we wanted and set up trials of bicycles for us. We were staying at the hotel in the same building and went back several times with more questions. Others at West End Bikes were also helpful and knowledgeable.

I appreciate that they were able to get my bike in right away. They also had the repair done that…read moresame day. What I found on my receipt is something I've never seen on any other bike shop receipts nor was I told it was going to be on there. I was told the labor cost, the price of the new wheel, and rim tape. I have never heard of "non-inventory costs". It was explained as "talc for the rim, use of rags, and other non inventory items" -at least that's what I thought I heard when I asked what it was. That's a lot of powder and rags. Maybe it includes pumping my tire up? Which other bike shops do this?

Can't say enough about this shop. Mechanics are solid. Done quick and for a fair price. Apart from…read moretrek there aren't too many bike repair shops in sellwood, nice to have a quality local option. Big ups!

Terrific service. I was fortunate to work at a downtown business where the building hired Left…read moreCoast to come in and work on all employees' bikes. And they do a terrific job. If you can't get your building or employer to book them, you can hire them to come to your house, with a minimum.

So knowledgeable, informative, helpful! I got a lot of tips for how to look for issues happening on…read moremy bike and when I'd practically need to change/fix certain things. I really appreciated the info and opportunity to ask questions and my bike is now tuned up and riding perfectly!

Repaired my tire tube in like 15min, super clutch. Seems to be one of the few bike shops around…read morewith reasonable hours as well.

My spouse and I came to this store after falling down the research rabbit hole. Isaac listened and…read moremade us feel seen and heard- We are seniors somewhat experienced in bikes.. but e-bikes was a new world. At the end of several visits and test rides we purchased two bikes and couldn't be happier! For others worried about switching to e-bikes- this is the store for you.