It has been 2 years since we purchased and installed flooring from this company. It still has not…read morebuckled during the summer and holding up well. We had a good experience.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Came to my house and measured. He was going to give me a quote by that evening or the next day. I…read morewaited a week and still no quote. I messaged him and messaged him again. Still, no quote.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

Darwin and the crew was very nice and easy to deal with! Their work is pretty good and clean!! We…read moredefinitely recommend these guys!

Fast, clean, courteous. Removed two glued down engineered wood planks, and replaced with stock I…read morehad from the original install. Highly recommend!

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

Ryan was very professional and friendly. The team came out on time and even moved the furniture out…read moreand back when done. Completed the work in the time frame they stated and were so friendly (even with my crazy puppies). Great job and highly recommend. Will be calling them to do another room!

The name says it all... Jason was great thru the entire process. Quick follow-up and follow thru!…read moreThe team did an amazing job with an attention to detail. We had over 3,800 sq ft of flooring completed in Palm Desert. I would highly recommend them and would definitely use again! Best, Todd

We had approximately 1,100 square feet of TecSun laminate flooring installed to replace our dated…read morecarpet. The new flooring looks beautiful. Carpet removal and installation were accomplished in under a week. We appreciated Manny, Carlito, and Enrique's attention to detail and response to our requests during the installation. They are real professionals who worked quickly, efficiently, and were considerate of our need to live in the house during the project. They used great care in moving furniture around, and cleaning up each evening. Also a shoutout to Brock for his expert patient assistance in the showroom, helping us to decide the best product for our home and our needs. The estimator Tony, was great to work with as well, accommodating our schedule and getting back to us with fair pricing and flexible scheduling. I'd highly recommend Friendly Flooring. Quality products installed by real professionals.

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

They did an amazing job. I love my new carpet!!! Tony did a great job installing. Would highly…read morerecommend!!

I came in with my 80 year old mother and we were looking for carpet for her house. David helped us…read moreand listened to our concerns, he helped us look at carpet and made recommendations. He helped ease my mom's anxiety about the carpet. We will be back to see him again! Thank you David!

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.

I can't recommend Serrano Family Flooring enough! They truly came in and saved the day for us…read more We originally hired another flooring company that completed the demo and started the installation, but after finishing less than a quarter of the job, they essentially abandoned our project for 14 days. We were left with unfinished floors, poor workmanship, and a huge mess to figure out. That's when Serrano Family Flooring stepped in. They immediately helped me figure out what we needed, assisted me with ordering the additional flooring, and got our project back on track. They completed the installation in a timely manner, and the difference in workmanship was incredible. The entire crew was awesome -- on time, professional, neat and clean, respectful of our home, and true craftsmen. Our new laminate flooring looks absolutely beautiful. And my experience with Serrano went beyond the flooring. Melissa in the store helped me choose gorgeous natural limestone for our bathrooms, and Angel took an inspiration photo I showed him for our fireplace and turned it into a reality. He truly took my vision and created my dream fireplace. The craftsmanship is beautiful. After such a stressful experience with the original flooring company, having Serrano Family Flooring come in and take care of everything was such a relief. They showed up when they said they would, took pride in their work, and made sure everything was done right. I am incredibly grateful to the entire Serrano family and team. I would recommend them without hesitation to anyone looking for beautiful craftsmanship, professionalism, reliability, and a company that genuinely cares about its customers. Five stars doesn't feel like enough!

We were introduced to Angel Serrano and family through my decorator. From beginning to end the…read moreexperience was exceptional. Everyone was so professional and lovely to work with. The product for our flooring that was suggested is SO perfect I cant find the words. The wood is perfect and so beautiful. We had our entire downstairs remodeled with new flooring, kitchen and powder room. Serrano Family flooring did all of the flooring, wood and tile, counter tops and tile backsplash. It is all Flawless! They are the very Best.

Bobby and Logan did an amazing job on our garage floors. Overall: responsive, quick, professional,…read moreand great at the craft!

Drew and his team were great. They showed up on time every day of the job and were always…read moreprofessional. The quality of their work is also excellent the garage floors look amazing! If I remember correctly I think they were a couple of hundred dollars cheaper than the others I had contacted, but I would have probably used them even if they were a bit more because of all the great reviews on Yelp.