My visit at this office was a nightmare. I wouldn't recommend Dr. Bayli or Dr. W Smith for many reasons.Before my eye surgery I felt comfortable, but afterwards it went ridiculous. I had to call my primary Dr.office to get involved in my eye care,meds and conversations with Dr. Baylin and his staff ,which isn't at the Eye Centerof Ga .While in the waiting area on two occasions other pts weren'thappyas well. They stated he was th only Dr. here that did this surgery If i had to give a score it would be 4.5 out of 10 Be careful you only get one pr of eyes!! read more

I ordered glasses on august 25 3025. Today is september 22 2025 and I still don't have my glasses. I called to speak with someone and they told me it was because of labor day holiday that it was a delay. But by that point, it had already been over two weeks delayed, including the holiday.The spokesperson assured me that I would have it two days from september 15. But here we are with no glasses.. Very disappointed with the customer service. I've been a customer of my eye doctor for several years now,and this incident has really granted my view on myeyedr. read more

I recently visited MyEye Dr for my annual eye exam, and for new frames. I was really excited about getting new glasses because I wasn't really satisfied with my current glasses. The exam itself went really well. The Doctor and assistants were very thorough and explained the process along the way. After the exam, instead of taking my prescription elsewhere this time for frames, I decided to purchase them there. I picked out a frame made by longchamp. When my glasses were ready, I tried them on and they were too tight and very uncomfortable to the point I was unable to wear them for very long. The adjustments didn't work and I was told that, that particular frame style was too small for my face and if I wanted the correct size frame I would have to purchase a new frame that fits my face and pay the difference. When I asked about the fitting at the time of purchase, to my surprise I was told, that they "do not fit the frame to your face, they are only concerned with the fit of the lenses." That is utterly ridiculous!!!! Needless to say, I didn't purchase a new frame and will not be visiting myEyE Dr any time in the near or distant future. read more

The reception is awful they hold you for 30mins to a hr just to tell you that their machine is not working or the Dr is in a call they are rude and if you have low income Medicaid just forget it cause they treat you like nothing twice in one year of going their and every time the same thing I hate that place read more

I have been using MyEyeDr for several years now. The Optometrist is very capable, the service is always prompt and friendly and the prices are very competitive. I plan to continue using their services. read more

nataly i received excellent customer service here at myeye doctor !! thank you'll charlene harkness read more

Not sold on their virtual eye exam and poorly fitted glasses. The process was rushed to say the least. Ushered from one room to another, with little to not any explanation. I called after the two weeks as per recommended and was handed the glasses. I had to ask to see if they fit, yet this too was rushed. I was told "other customers did not want to try them on today". I am not even sure this person was able to properly adjust my new $475.00 glasses The virtual "doctor" stated I would be referred to other professionals for additional testing; it's been a month and still no referrals have been sent. Zero communication throughout the process. Please consider another place of business to spend your hard-earned money read more

The receptionist was amazing, the technician was helpful, the tele doc was kind and thorough, and the lady who helped me pick out my new glasses was kind and amazing. read more

Great customer service, friendly staff and Doctors, easy exam, great selection of frames and helpful tech,

The people you saw in the room was polite but everybody up front obviously didn't wanna be at work. Nobody came to assist me. Nothing made logical sense. read more

I love going to My Eye Dr with Dr. Thompson! The office group are sweet and kind! Always very helpful.

When I arrived at my appointment, I was told they had changed my appointment to the next day. I asked why no one had told me my appointment had been changed, and the young lady behind the counter said that they had called, one time, six weeks earlier and I didn't answer. I checked and there was one missed call from six weeks earlier. That's it. One attempt to notify me that my appointment had been cancelled. They had my phone number, they could have sent a text. They had my email address, they could have sent an email. They had my mailing address and six weeks notice, they could have written me a letter. When I pointed this out to the young lady behind the counter, her response was "Well, I'm not the one who didn't call you." To date I have had no communication from either this Myeyedoctor location or from their corporate office, with whom I registered a complaint. read more

Entire staff is friendly, knowledgeable, and prompt with service. Did a great job with my two young children during eye exams. Have been using this location for 5 years and have always been pleased. Highly recommend! read more

No concessions for somebody who has gotten dizzy and fallen from being forced to wear a mask. No matter personal distance, forced to wear mask the WHOLE time!! Hello, customers need to be able to breathe! My husband and I picked me out 2 pairs of frames (which was hard cause the selection was terrible).The tech expressed her displeasure with the frames we picked. Then she picked a huge square men's frame for me. She went on and on about how her pick looked better on me than ours. So 2 weeks later I get my giant heavy glasses that no matter the adjustment, they won't stay on my face. They were a plum color so I assumed they were womens. But she had to write down the name of them. Which later I saw with my jewelers loupe. They were called STEVE were men's frames!! The eye doc was great though) read more

My mother in law had an appointment for her son today that was set up last year during his annual visit. When she came in, she was told that she did not have an appointment and that the doctor was on vacation. Then they mentioned that they tried to call her in June to reschedule. But she received multiple texts that were reminding her about the scheduled appointment, including a text on Sunday. This office is very unprofessional and we will never come back here and i will advise everyone i know not to come here. If you are reading this, save your time and money and find another eye doctor. Save yourself the trouble. read more

Eye glasses over $600 not worth it they lie to you about the quality you're paying for, glasses easy gets scratches if you complaint they charge you another $80 for a better scratch protetion coat wich is not worth it my glasses are full with scratches real waste of money don't go to myeyedr read more

My entire experience with this office was lacking. My father was a doctor and my mom was an ER trauma nurse. I've been around clinics, doctors and hospitals my whole life. It was easy to make an appointment. Great communication on appts and reminders. But that was end of a good experience. The whole process was rushed. No one took or discussed my medical history. You are pushed from room to room. I tried to show them my old prescription on paper when I was there when I forgot my old glasses. They didn't want to see it. When I got my new prescription it didn't seem right. I called to ask when I could come back. The girl who answers the phone said anytime so I came back the next day and the doctor wasn't there. I didn't purchase glasses there because your current product lines are extremely dated. They are also quite a bite more expensive than other places. It appeared once I didn't buy glasses there they had no interest in correctly my prescription or paying attention to my medical history. Even worse the second time I went back the girl take my computer measurements had her eyes dilated and couldn't even see to do her job. Pretty sure that's an easy way to be sued for malpractice and extremely careless. read more

I received a text message that my eye wear were ready and I can come by anytime to pick them up. I cam into the office today and was greeted and signed in right away. I tried on my glasses and they were crooked. I immediately informed the staff and all three women acknowledged there was a problem. They tried to repair my glasses three times then said well it is only noticeable because you knew they were crooked but it "shouldn't" be noticeable to anyone else. My response was "ma'am, they are noticeable because they are not straight on my face. It is noticeable to me." There was not alternative and I left with crooked glasses. I gave Two stars because the receptionists desk were friendly and they tried to repair but even after acknowledging the frame was crooked wanted me to wear the glasses. Very disappointed. read more

I don't rant much (ever) online, but this was just ridiculous. I apologize it's long, but worst experience I've ever had at an eye doctor. My mom called me to help her pick out frames. I ate lunch after work training and drove over there. I waited for her to be done with her exam and we started looking at frames. I've never felt so rushed and walked all over. I was in my work training uniform, so I was way nicer than I would've been otherwise. The first associate who was nice and helping us disappeared and suddenly someone else was helping us, with no introduction. There were two frames we liked and we're still looking to make sure we didn't see any others we liked. Mom had one particular pair she was holding onto and I also liked the best so far. The current associate helping us found flaws in every frame I had my mom try on and kept going back to the other frame. I agreed but her reasoning was silly. She also seemed to feel offended when I didn't agree with her. I was honest and told my mom why. You need to explain why for the no. Next thing I know she took the frame my mom was holding and she started putting the info into the computer. She then had my mom sit down to do measurements. Wait, what? I then asked my mom if those are the ones she wanted. She said, "Yes, I think so" and I said, "Okay". We were still looking at frames and I feel we were rushed and not being heard. I said, "I thought we were still looking. Are you sure?" She said, "Yeah?" In a questioning tone. I said "Well, they look great mom." I asked the associate what time they close and she replied, "5". I said, "Okay, so that's why I'm feeling so rushed." My watch said 17:14. No response from associate. If you don't want someone to take more than 10 minutes (we had only been looking less than 15 min) to look at frames when their appointment is late in the day, don't schedule appointments late in the day. Don't hand off customers unless you say, "Hey, I need to go finish paperwork. Toni here will finish helping you." Customers who are spending a lot of money and putting trust into your opinions need to be handed off in a professional manner. I didn't have anyone's name and I recall the second associate mentioning I had experience in eye glasses but I never told her, I told the first associate. That looks bad, like you're being talked about behind your back. I won't be going there again. Also, the frames I liked there, I found online for $150 less. Thanks! read more

I live out of town and was visiting for the weekend. I realized I forgot my contacts at home. I wear daily's. I called around multiple places and no where carried my contacts! Finally called MyEyeDr and spoke with Whitney. After explaining my error she went to look to see what they had. They didn't have my exact strength but close enough! She was very helpful and I can't thank her enough for her help! I will recommend all my friends and family that live locally to come here! Thanks again! read more

It was such a pleasant experience. The appointment was for me and my son. Dr. Christie is always so pleasant and knowledgeable. I will definitely continue to go to MyEyeDr. read more

I had an eye appt. scheduled for months. Apparently, customers are like trained seals. We are supposed to jump through the hoops the office manager or the doctor has established. They called my phone four times to confirm my appt. Because I am not married to my phone at my age, I do not carry it with me, nor do I know or care where it might be around the house, or even if it is on. I knew I had the appt and I showed up a half hour early and checked in from parking lot. They had cancelled my appt. because I didn't confirm it. Well, what if I had been hospitalized, or traveling for a period of time, and didn't arrive home until this weekend? My phone is not my best friend. Having an appt. with this staff means nothing. They just cost themselves two patients. Must be nice to be able to afford to do this. We will not go back, nor recommend them. read more

Getting my eyes checked and new glasses was a breeze. The staff was nice and I didn't wait long. I do think that they should offer more options for glasses. My Eye Dr. in Macon has more options. Also, one small issue I had that I would rather not say. However, I do recommend! read more

A very professional and pleasant staff making the eye doctor visit welcoming. Dr. Brigham explained every step of the exam process and delightfully handed me off to the eyewear specialist Tammy, who is very smart at her job. Tammy knew a lot about my insurance coverage and saved me tons of money on my selection of eye glasses. Must be the best place in Warner Robins GA to care for my very valuable eye sight. Go see them for yourself. read more

I suffered a minor eye injury while traveling. I called and within an hour was seen by their Dr. amazing staff and responsive service! Thank you so much! read more

Great knowledgeable crew who cares about your site and appearance. Love this particular store. In Warner Robins, Ga

Ok, went there for an exam, was doing well with $6 readers from Walmart. left with $500 progressive lenses and could not see my feet. After an uncomfortable meeting, a second pair was made. Again, my vision was far worse than the $6 readers. Argued with the manager and got a refund and walked away. this place may work out for you but I will never go back. read more

Started going to here before they converted to this "brand" back in 2012. They were convenient until the switch. Now it's an extended wait before going to an appt, an upcharge for annual eye exams, and now a pain to get prescription details. They are no longer customer focused. read more

It looks like a few prior reviewers had bad experiences and, I suppose, people who have bad experiences are more likely to post comments. I haven't had an eye appointment in 30 years and was a little apprehensive, since I'd been having a few problems, recently. Thankfully, the staff made me feel very comfortable, the wait was only a few minutes, Dr. Christie did a thorough exam, and the cost was about what I expected. They seem to have a pretty efficient operation and I will continue to use them in the future. My only wish is that they had more frame choices. There seemed to be a lot of similarity between styles and, while I found something I was okay with, I really had something else in mind when I started looking. A little more variety would have gotten that fifth star from me. :) Overall, I had a very nice experience, there. read more

The service there is as good as it gets! Highly recommend after being told I would have to wait almost two months to see my regular eye Doctor's I called and was able to get in that very day because they had a cancellation. Fell in love with the staff and Doctor's as well found a new home for My eye care needs! If they maintain this level of service a new customer for life as well this after having three appointments this month as well. Wait times minimal, staff friendly real home town feel! read more

Dr. Christie is the best: Pleasant, thorough, and efficient. The staff is always friendly and helpful- even if you're just dropping by to get your glasses adjusted. read more

I don't usually write reviews....with that being said if I can save one person the problems I have had it will be worth it. I purchased two pairs of glasses, one pair of flex on frames I had from last year and was reusing the frame (they were still in excellent condition) the second pair I purchased new frames (Vera Bradley). Love the frames by Vera Bradley for sunglasses, however I have had them adjusted several times due to the left lenses having something in the lenses. Kept telling me that it was just my prescription and they had to get them adjusted so that it wouldn't be visible. Well the 30 days passes now they will not do anything to correct this, I am stuck with them. Second pair that I used my own frames, they lost. Well, the company making them ordered new frames but they don't appear to me to wear the same but I took them anyway. It is my fault that I didn't get the transition added to my second pair but to have them add this will cost more than what she had told me at time I ordered them even though I have only had them for a couple of weeks. Also, when I tried to explain to the lady that answered the phone that I live 45 minutes away and can's just drive over to ask if they will be able to remake them she told me that is why I shouldn't wait until the 30 is almost up. However they are going by the date delivered to them. I picked them up a week later than they called. shouldn't it be the date I actually picked them up? Also, I think it was very rude to make the comment about not waiting the 30 days when I was trying to make sure I didn't need the extra added to the lenses. Very upset with them and will find a different place to purchase my glasses in the future!!! They have just lost over $1000.00 a year from me. read more