Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.

I live in Macon and was very displeased with trying to find a medical appointment here for my…read moredaughter. After getting nowhere with several providers in Macon, I called here. First, I got someone on the phone ..no answering service or answering machine. Second, I was able to make a same day appointment. We arrived when we were told to arrive, which was 30 minutes early in order to fill out some paperwork. I think our appointment was delayed due to a late show, but it was not a bother to me since I used to be that way when my life was overscheduled and now it was not. The doctor was very professional, detail oriented, and trustworthy. The staff was very personable. I would highly recommend this office and plan on coming back.

Recently completed cataract surgery on both eyes and could not be happier with the results. For the…read morefirst time in years I can drive at night without worrying about it, and my distance vision is as good as it ever was. The staff is friendly and helpful, everything was explained adequately. The cost of the procedure was surprisingly low. My only complaint is that an appointment scheduled for a particular time may last for hours, much of the time sitting in the waiting room. I understand that medical procedures can't be precisely scheduled, but there ought to be a way to cut down on the wait time. That said, I would not hesitate to recommend Dr. Moore and his colleagues to anyone.

I go to the Primary Eyecare location in Macon, and I love it there. My doctor is Michael Simmons,…read moreand he is wonderful. I have been going to him for several years. The staff there is also always helpful and friendly. They can always squeeze me in for an appointment if I have an urgent need as well.

I don't think I could have found a better, more friendly, helpful and skilled group to bring your…read moreeye care needs to! Thanks Chuck, you're a cool guy!

SEEK AN OPTOMETRIST ANYWHERE ELSE. At my appointment, I was told I had to get a special test done…read morebut have to drive an hour to another location, as they can't do testing at their office in Macon. When I called to ask Dr. Earls more questions before scheduling the exam, I was told she was with a patient - she never called me back. I called back a week later to ask for Courtney, who never seems to be in the office, and again was told Dr Earls would call me - she never did. After 3 phones and tomorrow being THREE WEEKS, I STILL have not heard from their office AT ALL. Today I called a final time and was told by the receptionist that it wasn't "a doctor day," that Courtney isn't in, and then told that Dr Earls would be out ALL week for Spring Break (NOT what the receptionist originally said). I'm obviously being given the run around, and after spending close to $1,000 for their overpriced glasses and sunglasses at my last appointment. Dr Earls is excellent...IF you can see her in person. She doesn't return phone calls, neither does Courtney, apparently, and the receptionist doesn't seem to want to help pass on messages, as she gives the run around when explaining where the two primary employees are at any given time of the workday. After years with this company, and already being frustrated with the high prices, this was the final straw. Our family will be finding an optometrist and eyeglass company that respects and corresponds with customers in a timely fashion. I DO NOT recommend DePoe for these reasons.

I needed glasses fast and I saw they had availability. There's a $40 fee to get an exam that…read moreinsurance won't cover and to get a contact prescription is an additional $80 NOT covered by insurance. They were not forthcoming with these fees. I payed $120 just for an exam and a contact "FITTING" (putting in the contacts myself) this price did not include any contacts nor glasses. The glasses were an additional $210 on top of the other fees. They only have high end frames so just be prepared or don't come at all. Just buy glasses online fam. In this economy outrageous. The people were nice but I was not expecting $330 price tag. A redeeming quality was the service. Everyone was kind and explained what was happening. I mostly have a gripe with a lack of transparency within the medical industry.

Our experience with Eyesight Associates and Dr. Gayton has been exceptional! My husband, who has…read moreglaucoma, had cataract and glaucoma surgery in July 2026. We had put off surgery because we were apprehensive about cataract surgery complicated by glaucoma, especially after previously being given a very discouraging prognosis and being told that my husband was a poor candidate for glaucoma surgery. At his first appointment, Eyesight Associates did extensive testing--far more thorough than anything he had experienced previously. Dr. Gayton was warm, friendly, and genuinely caring. He took plenty of time to explain everything and answer our questions, and we left feeling so reassured. Every single staff member we have encountered has been kind, caring, friendly, and helpful. I have seen some reviews complaining about the staff, but that has not been our experience at all. Our visits have also been efficient, and except for the initial visit with all the extensive testing, we've been in and out without long waits. On the days of the surgeries, Dr. Gayton and his staff went above and beyond to keep my husband's eye pressures under control. His post-op care has been excellent as well. Considering how apprehensive we were going into this, we are thrilled and tremendously grateful that everything has gone so well. The results have exceeded our expectations, and my husband is delighted that he can see so much more clearly again! Dr. Gayton is a man of faith, and he truly lives what he believes. His compassion and concern for his patients are evident in the way he treats them. We recommend Dr. Gayton and Eyesight Associates very highly!!!!!

EVERYBODY there, from the front desk associates to the technicians to the Ophthalmologist was so…read moreprofessional, efficient, and knowledgeable but at the same time friendly and courteous. There is such a relaxed atmosphere in that facility, and I have honestly NEVER experienced that before in any other medical facility. It was a very pleasant and welcome surprise. I honestly can't wait for my next appointment there.

A doctor's appointment for cataract surgery for us old people Dec 25. Very professional!…read moreReceptionist (Ms. Denise) Technician (Ms. Ashley), Counselor (Ms Tetons) and Ophthalmologist (Dr. Ducey) were personable and exceptional care. Highly recommend!!

Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

I don't even know where to start. I have gone to several places to get consultations and at a…read moremajority of them you meet only with the nurse, not the actual surgeon. Well here, yo meet them both. The Dr's bedside manners are superb. Put you at ease instantly. He answered all my questions, addressed my concerns and let me know what the procedure would entail. During the surgery he answered more questions. If you are looking for a cosmetic place that offers perfection, this is it, With outstanding results! The staff here is amazing.

Great experience, staff friendly and helpful. Price competitive but a lot better than most.read more