Initial scheduling GREAT! Procedure successfully completed…read more Scheduling, for follow up visits a disaster. I live 5 m from the Macon office. Knowing that my eyes would be dilated, I requested to be scheduled in Macon. On the day of my follow up appointment I arrived in a storm to be told my appointment was in Warner Robins. Apparently there is a single person who schedules. After leaving two voicemail messages for her and being placed on hold for long periods of time and randomly transferred I drove to the Macon office. I explained once again that I need the appointment to be in Macon and why. She did give me an appointment but my 3 week follow up has now turned into five weeks. This should not be this difficult. I want to stress that my Doctor and all the techs are pleasant and so is most of the front office staff. A little customer service and attention to detail goes a long way! If there are typos pin my review that's because I CAN'T see clearly and won't be able to see the doctor for another week!

Dr. Nelson was great with treatment of my husband. The staff, not so great. Many phone calls,…read moreemails and faxes since March 23rd, to have a ONE page insurance claim form completed. It is now May 5th. My husband cannot collect his insurance without this form. Every time I call I am told that it will be done that day, and it's not. They tell me someone will call me back, and they don't. I understand that offices get busy but it has been well over a month now.

Almost as important as the professional expertise is the rare, precious, lovely experience of NO TV…read moreIN THE WAITING ROOM!

This place has been the worst experience of any Dr.... Of course the wait time completed to the…read moreappointment time was a long ways off.. Dr kept trying to update me on stuff when I just went in for a routine eye exam.... The worst thing is I have been fighting charges for a year and a half because they kept sending it in coded wrong multiple times.... They even sent the bill to a collection agency, when I called to question them about it they denied sending to them.... Finally after many hours on phone calls with them and insurance company, BCBS finally got it taken care of for me.... I will go blind before I use this place again !!!!

A doctor's appointment for cataract surgery for us old people Dec 25. Very professional!…read moreReceptionist (Ms. Denise) Technician (Ms. Ashley), Counselor (Ms Tetons) and Ophthalmologist (Dr. Ducey) were personable and exceptional care. Highly recommend!!