I live in Macon and was very displeased with trying to find a medical appointment here for my…read moredaughter. After getting nowhere with several providers in Macon, I called here. First, I got someone on the phone ..no answering service or answering machine. Second, I was able to make a same day appointment. We arrived when we were told to arrive, which was 30 minutes early in order to fill out some paperwork. I think our appointment was delayed due to a late show, but it was not a bother to me since I used to be that way when my life was overscheduled and now it was not. The doctor was very professional, detail oriented, and trustworthy. The staff was very personable. I would highly recommend this office and plan on coming back.

Recently completed cataract surgery on both eyes and could not be happier with the results. For the…read morefirst time in years I can drive at night without worrying about it, and my distance vision is as good as it ever was. The staff is friendly and helpful, everything was explained adequately. The cost of the procedure was surprisingly low. My only complaint is that an appointment scheduled for a particular time may last for hours, much of the time sitting in the waiting room. I understand that medical procedures can't be precisely scheduled, but there ought to be a way to cut down on the wait time. That said, I would not hesitate to recommend Dr. Moore and his colleagues to anyone.

Alicia at Brown's eye center is the bomb! I brought both my kiddos here and she was very helpful…read moreand patient as my daughter tried on 45 pairs of glasses to find the "perfect pair". She also made sure our glasses were mailed to our new address and made sure to put both of my children's pair in one shipping saving me money. Overall Alicia saved me almost $100 and tons of time and effort!

The staff and opticians were unhelpful and unfriendly. When I explained I had a problem, the…read moreoptician just smirked and made me feel like I wasn't important. Overpriced and not worth it.

The entire staff was incompetent. I received a bill for my eye exam 2 years later. When I called…read moreto pay, I was unable to speak to someone. I finally just mailed a check. The check was cashed 10 days ago and today I received a past due notice. DO NOT USE!

Dr. Schneider is the best doctor! He is very caring and knowledgable. I would not consider going to…read moreanyone else. I cannot say enough good things about him. He goes WAY out of his way to help.

Review Title: Unacceptable Service and Complete Lack of Professionalism…read more I have worn glasses my entire life and never experienced such unprofessional, disorganized, and frankly careless treatment from an eye care provider. This office has completely failed to meet even the basic standards of communication, follow-through, and respect for patient needs. The doctor rushed through my exam as if I were a burden, spending barely five minutes with me. When I requested a necessary accommodation letter for my job, the one they initially sent was so poorly written that my employer said it made no sense and was completely invalid. This forced me to request a corrected version -- which I've now been waiting on since Saturday. It is now Friday, and not only has the updated letter still not been sent, but I've also been ignored and left hanging in a situation that directly affects my employment and ability to work safely. This kind of treatment is absolutely unacceptable. It shows a complete disregard for patient care, urgency, and responsibility. A simple task like faxing a corrected letter to my doctor has turned into a week-long ordeal -- and still, nothing. If you're looking for eye care where you'll be taken seriously, respected, and properly supported, look elsewhere. This experience has been beyond disappointing -- it's been infuriating.

Rhonda & Kim absolutely ROCK! I came in with broken glasses at the end of the day, they not only…read morewent through what felt like a million glasses selected specifically for my face. Took their time, even took photos of each one so I could see what it looked like. I ended up choosing two pairs I would have never selected for myself. They got me a great 2 for 1 deal. Both were so knowledgeable on all the eyeglasses options for the order. Even at the end of the day, they were happy and friendly. Above and beyond customer service! Will return!

nataly i received excellent customer service here at…read moremyeye doctor !! thank you'll charlene harkness

Buyer beware: Mandatory upcharges and no on-site doctor.I booked an eye exam here for my child and…read moremyself, but I am incredibly disappointed by their policies. During the appointment confirmation call, I was informed that there is a mandatory $44 fee per patient for retinal imaging. When I explained that our insurance does not cover this and requested to opt out, I was told it is strictly required.The reason they gave is that they currently have no doctor on-site. Instead, they require the imaging so they can send the files to a remote doctor for a virtual consultation.It makes absolutely no sense to charge patients an additional fee to compensate for a lack of in-person staff. One would think that without a doctor on the payroll at this location, operational costs would be lower, not passed onto the consumer as a forced upcharge for a virtual workaround. If a clinic cannot provide a standard, in-person eye exam, they should be upfront about it during booking. I will be taking our business to a clinic that actually has a doctor on staff.

When I went in last January, I came away very satisfied. I was treated promptly and with no…read morequestions asked. The exam was very professional. The staff was very polite.

The workers up front and nurses were incredible and not having to get my eyes dilated at the eye…read moredoctor was incredible. However, Dr. Dixon was such a disappointment and so frustrating to deal with. He tried to decrease my contact strength prescription without letting me even try on any trials (thank God for the woman checking me out who made sure to find some me to try on before we ordered because I would've been pissed off getting contacts that I couldn't see through), kept promoting some podcast he was going to be on, tried to tell me that my primary physician wasn't going to truly check on one of my health conditions that I needed to get an ultrasound from him instead, told me to look something up using AI, and couldn't dumb down an explanation of something that was, as he described it, "pretty sciency" (I'm a month away from having a masters degree in biology mind you). He tried to schedule me for an unnecessary procedure after telling him I'm losing my insurance very soon. He also stated he "wouldn't be mad" if I chose to stay with my original prescription instead of going with the lower strength one, as if a decision regarding my body and what is going to be best for me should include factoring in his emotions. A genuine disgrace to eye doctors who are actually worth a hoot. If you don't want to be scared into going to the doctor or receiving an unnecessary procedure, I recommend going elsewhere.

I have been extremely pleased with the entire staff at Visionworks in Warner Robins. They have been…read morevery kind and cordial to me. With every visit, they have made me feel welcomed. I have to give a special thanks and deepest gratitude to the general manager. Your kindness, experience and advice have been important to me. Thank you so very much!

Very pleased with the quality, friendliness, and professionalism of this Visionworks. I had a…read moreproblem with my glasses, and they stood behind the 100 day "guarantee". A special shout out to Terrence Evans- the branch manager, who attended to my bifocal line issue and did the fit adjustment. Thank you!

I bought my glasses here, self pay, bought insurance for them, was assured they'll replace my…read moreframes for any reason if they need it, this is good for a yr. I ended up having one lens fall out bc the hole where the screw goes in was messed up. It was holding the screw in. I go there, inform then what's going on, request new frames bc of this issue. I assumed they did what I requested bc it's been under a yr so I still have my warranty. Here we are, not even a month later, same side the lens is falling out and it's my screw, it's my screw from the other frames that I know I had messed up by using a screw driver that's too big for it. It basically has my signature on it. I call, they want me to go up there, honestly I don't want to bc I'm livid that they lied to me and didn't do what I asked the first time. So I'm going to save myself a whole lot of trouble and go somewhere else next time.

I came here to see the doctor after having a bad eye infection. I had insurance but was still…read morecharged for an $80 medical visit. The doctor was extremely impersonal. I had already been to a medstop twice before visiting and explained to him that my infection was getting worse and was concerned of having a cyst left in my eyelid. He assured me if I used the ointment after a week everything would be fine and that having a cyst was not common. Several weeks pass and I was not given a follow up or had anyone check in with me. I had an associate from the walmart on booth road call in for them to contact me about a follow up. They called and were going to charge again for an amount of $80-$100 for a follow up. Really unbelievable. I will no longer do business with them here

Great doc. Have had numerous surgeries including cataract and lasek PRK procedures. Kept me out…read moreof glasses with great vision.

Dr Arpan Bachhawat did my first retinal detachment surgery in 2016. I had a 40% detachment and…read moretoday I have 20/20 vision in that eye. I bad two detachments in 2023 in the other eye. There was no one I trusted to do that surgery but Dr. B. He is always kind, answers my questions and does not rush the visit. Since he left the Macon office, I am now traveling to Warner Robins to see him, even though another detachment is highly unlikely. As long as I have a choice, I will follow him anywhere.

I was referred to this location to evaluate an old retinal tear prior to an upcoming cataract…read moresurgery. While Dr Arpan Bachhawat ultimately cleared me for surgery- determining the tear was stable and didnt require laser treatment- his demeanor and communication throughout the visit were completely unacceptable. When I tried to share a brief, one sentence piece of relevant history about a severe eye reflex Ive had since a young age, he abrubtly cut me off harshly saying he didnt need to hear that, and then made condescending comments that struggling to hold my eyes open was " just in my head". Involuntarily blinking when an instrument is touching your eye is a natural reflex, and shutting down a patient trying to explain their medical history is arrogant and dismissive. On top of that, when I asked a simple , direct question about the timeline between laser procedures and my upcoming cataract surgery, he refused to give me a straight answer until the 3rd time I asked. A specialist should be able to deliver an evaluation without treating the patient like a nuisance. Good clinical skill means nothing if you treat people with total disrespect. Steve Hudson